About Lightspeed Retail
Lightspeed Retail pricing
Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at US$79.00/month.
Alternatives to Lightspeed Retail
eTailPet
Lightspeed Retail Reviews
Feature rating
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Best POS for small businesses
One major benefit is how easy my ordering is with their PO system.
Pros
I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!
Cons
Lots of different options so it takes a bit to determine what you need to use.
Reasons for Choosing Lightspeed Retail
Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.Reasons for Switching to Lightspeed Retail
Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
The Point of Sale solution
Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.
Pros
I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks
Cons
A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Switching to Lightspeed Retail
We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Worst costumer service and support. Account manager dont know a shit
Pros
nothing but time waste and I dont think you will like it for sure
Cons
Please save your time and not to invest your time and efforts
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Efficient and Versatile POS system for inventory management
I highly recommend Lightspeed Retail to any business owner looking for a comprehensive, easy-to-use platform that can help take their operations to the next level. Whether you're running a retail store, restaurant, or eCommerce site, Lightspeed Retail has the tools and features you need to succeed.
Pros
I appreciate the ability to customize the platform to fit my specific needs. Whether I'm managing inventory, processing payments, or analyzing sales data.
Cons
The customer support team is generally quite helpful, there have been times when I've had difficulty getting in touch with them. It would be great if the support team was more easily accessible, especially during peak business hours.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Packs some punch among the punchless
We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.
Pros
Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included
Cons
Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur
