About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, online documentation and tutorial videos.
Jira Software - Jira roadmap
Jira Software - Jira dashboard
Jira Software - Jira features
Jira Software - Jira customization
Jira Software - Jira mobile
Jira video
Jira Software - Jira roadmap - thumbnail
Jira Software - Jira dashboard - thumbnail
Jira Software - Jira features - thumbnail
Jira Software - Jira customization - thumbnail
Jira Software - Jira mobile - thumbnail

Jira pricing

Jira has a free version and offers a free trial. Jira paid version starts at US$7.50/month.

Starting Price:
US$7.50/month See pricing details
Free Version:
Yes
Free trial:
Yes

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Jira Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.0
Customer Support
4.2
5 reviews of 12,731 View all reviews
Vinod
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 13/11/2022

Project Management for Everyone

I have used it from issue tracking , agile management and now with Jira work management you can do waterfall management also.

Pros

With its simplicity JIRA can be used by all kind of users Engineers, IT, HR, Finance. I have seen its growth from bug traking to kanban to scrum and now business projects. No other tool has this simplicity and versatility.

Cons

limitation of scheduling, roadmap and timesheet.

Alternatives Considered

Oracle Primavera Cloud

Reasons for Choosing Jira

Primavera is not user friendly with poor UI UX

Reasons for Switching to Jira

JIRA flexibility is good. UI UX is great. Scalability on cloud. Easy deployment
Enrique
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 27/10/2022

There are many programs to manage projects and teams, but they are not Jira

As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.

Pros

I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.

Cons

Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...

Alternatives Considered

Trello

Reasons for Choosing Jira

It is expensive to maintain and you never get the ease of use and tools of software of this quality.

Reasons for Switching to Jira

It is more complete for incident management, priorities integrates better with other solutions
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

3
Reviewed on 09/10/2022

Make sure you're doing Agile right

The Engineering team uses Jira Software, including software engineers, developers, IT, and DBAs. In our Agile software development process, Jira Software is our primary tool. From the initial idea to the point at which the project is deployed in production, it is used to track the project from beginning to end. As part of our Agile development process, Jira helps to keep a clear view of timelines for our projects and ensures that our development is moving along in a timely manner.

Pros

It is possible to track the progress of projects.
The ability to track the performance of teams on a regular basis.
It's a very well defined tool that is easy to use and understand.
An easy-to-use interface that is highly customizable.

Cons

It can be difficult for people who are not technically minded to create custom reports.
Add-ons that are really basic should not be costing you anything.
There is a requirement to know the development language in order to perform the query.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/08/2022

Highly flexible Agile project management tool but a little complicated to use.

I love using Jira as I can configure it as per my project's needs and I highly recommend this tool if your team is following 'Agile Development' process.

Pros

I have been using Jira from last 5+ years now for Backlog management, Requirements management, Bug tracking and creating Dashboards for project review meetings with leadership. It's extremely flexible tool where you can configure your own workflows and customize it as per your project's needs. It's my go-to Agile project management tool (especially for Scrum). It's so easy to create and manage user stories, bugs, technical tasks etc. You can tag your user stories as per Epics and Features, you can also add labels to each ticket. You can track the status of any ticket and also see the bandwidth allocation of various teams. In JIRA, you can add advanced search filters to view only those user stories that has particular combination of fields (like specific assignee, status, epic name etc.). Moreover, JIRA Dashboard provides a bird's eye view of the overall project status which gives the real time visibility to you and the leadership team.

The UI is very clean and simple and it makes Agile Development very productive, once you get the hang of it. Plus, it's very well integrated with many popular apps like Google workplace, workday, slack etc.

But there is definitely a steep learning curve with Jira. The success of this product largely depends on how your management/leadership standardize various processes and workflows within Jira.

Cons

Jira doesn't allow you to add multiple assignee on one user story, and this becomes a concern when multiple developers are working on one story.

Also, it's hard to get support from Atlassian when you are facing some technical issues.
Additionally, in my experience, I have found that as Jira provides great level of customization, it can become really messy, if multiple management styles are involved during project planning phase. The workflows can get overly complicated and as a Product Owner, you find yourself stuck in updating the ticket statuses all day long.

Benjamin
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 25/10/2022

Advanced Project Management tool

As a software solutions company, we have numerous projects on the go and use Jira to track them. We use Scrum, and Jira matches up with the Scrum process well. We do weekly sprints where we review the backlog and add tasks to our sprint, and this process is easy with Jira and allows many options.

Pros

Jira is a nice and powerful tool to track our projects. This includes all Epics, Stories, Tasks, Sub-tasks and bugs. It allows for many options as well, including labels, easy prioritization (drag and drop). Recently they have added features to help track milestones, so you don't need MS project anymore. There are a lot of different reports (good for clients) and numerous integrations available.

Cons

After you get to so many users, the costs increase quite a bit. Confluence and some add-ons are also additional costs. We have also found the odd bug. For example, the wrong ticket is updated, or in the backlog view the mouse curser can no longer select rows (fixed by a refresh). Classic Projects vs. New Project is also a bit confusing. It's hard to get new features for some of our old projects, unless we recreate the Project from the start.

Alternatives Considered

Trello, Microsoft Project, Basecamp, Wrike and Asana

Reasons for Switching to Jira

We chose Jira as our team has experience using it already.

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