About Freshdesk
Freshdesk pricing
Freshdesk has a free version and offers a free trial. Freshdesk paid version starts at US$15.00/month.
Alternatives to Freshdesk
Freshdesk Reviews
Feature rating
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Simple and easy customer issue management software
Pros
Templates make my life easy. Very responsive and fast. Activity history.
Cons
The UI is very boring and old-school. Page refresh disconnects the call if you are using Kukkoo for call management and makes working with the system a terrible idea
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
FreshDesk Review
My overall experience with Freshdesk has been great. The platform is easy to use and navigate, and provides great customer service and support. The ticketing system is very organized and efficient and the dashboard is great for keeping track of all your customer support requests. The automation and reporting tools help to streamline the process and make it easier to manage multiple customers. The integration with other tools is also helpful, allowing me to quickly connect with other systems to provide better customer service. Overall, I find Freshdesk to be a great platform for managing customer service requests.
Pros
I liked how easy it was to use Freshdesk. The software was intuitive, and the user interface was well designed. The customer support was also excellent. They were always available to answer questions and provide assistance. Additionally, the reporting features were comprehensive and allowed us to track customer support trends and metrics.
Cons
One of the biggest drawbacks of freshdesk is its lack of customizability. It can be difficult to tailor the software to meet the specific needs of different businesses, as there are limited options for customizing the interface and features. Additionally, the pricing plans can be a bit expensive for some companies, depending on the level of support they require.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
A Customizable Helpdesk Solution with Analytics Features, But Pricing May Be a Barrier
Overall, although my experience with Freshdesk was less than ideal, I found the platform to be a valuable tool for handling customer support problems and conversations. The fee may be prohibitive for some users, despite the usefulness of the customization choices and analytic functions. Freshdesk is worth considering if you need a helpdesk solution and are willing to spend in a comprehensive platform.
Pros
Freshdesk provides a user-friendly interface for organizing and managing customer support requests and messages. The platform is extremely configurable, enabling businesses to develop and automate operations to boost productivity and save time. Freshdesk offers a variety of connectors with different applications, making it simple to incorporate into your existing workflows. The reporting and analytics capabilities of the platform provide businesses with useful insights into customer support patterns and enable them to make data-driven decisions.
Cons
Freshdesk's price might be somewhat expensive, particularly for small enterprises and startups. The platform can occasionally be a touch cumbersome, with occasional errors or hiccups that might hinder work.
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
The best ticket management tool I have ever worked with
There are really few complaints as it works very well and meets our needs.
Pros
It is very customizable and has many options but in my opinion the best are the recursive tickets as it allows us to manage repetitive tasks.
Cons
The price of licenses per user is quite high.
Alternatives Considered
JIRA Service ManagementReasons for Choosing Freshdesk
The previous software lacked some of the functionality we needed.Switched From
SolarWinds Service DeskReasons for Switching to Freshdesk
Because of the good reputation and because it met the requirements we had.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Good service but need to improve the design
The freshdesk made our company's tasks run faster and more efficiently, ending a major gap of lack of communication between teams.
Pros
freshdesk is an excellent service for customer management, as well as service and management of tasks to be performed. The service is being used in our corporation and it has performed excellently in organizing the company's tasks.
Cons
The design needs to be updated, seeking to make it modern and more intuitive
