Acuity Scheduling

Pros

Acuity Scheduling is easy peasy to customize to your brand and set up for calendar/scheduling needs. It offers 2-way integration with Google Calendar and integrates with Stripe for payment processing. Clients can schedule their own appointments or appointments can be created manually by the clinician. Session packages can be created as well as coupons and gift certificates.

Cons

Cumbersome SOAP Notes. Acuity Scheduling allows you to create basic SOAP notes. More complex SOAP notes with dropdown boxes and radio buttons are much more complicated and time-consuming because more complex templates are not available. This is ultimately why I left Acuity Scheduling. I needed a more robust EMR because of the nature of my practice with telehealth physical therapy, personal training, nutrition consultations, and wellness coaching.

Alternatives Considered

Reasons for Choosing Acuity Scheduling

Reasons for Switching to Acuity Scheduling

Pros

The ability to sync my massage appointments (calendar events) with third party calendars (such as iCloud) is a fantastic feature that I've relied heavily upon for the past year and a half. I started using Acuity back in June of 2021 (560 days ago, to be specific.) Up until two weeks ago, I've been able to view all client history using my iCloud calendar for the past year and a half (a full 545 days.) I'm currently able to view event history for only the past 185 days. This is a problem because I can no longer view client history beyond a six-month period. It's gone; no longer visible on my iCloud calendar. I've spent a significant amount of time explaining the issue (in a very detailed manner) to three different tech support representatives. This ordeal has been significantly time-consuming which has resulted in the past two weeks of my life being extremely frustrating for me (and I'm sure for the tech support team as well.) The final conclusion is that Acuity does not offer the ability to view history beyond 200 days. Despite the fact that I am 100% certain that this was not the case until just two weeks ago, it's taken tech support this long to provide that response and nobody is admitting that this policy is brand new.

Cons

I used to have the ability to view history for 560 days and now all of a sudden, they've restricted it to only 200 days of history. I'm attempting to operate my business blind-folded. It feels like a bit of bait-and-switch and though the support team has been friendly, I almost feel gaslighted as they still claim that nothing has changed on their end and that the 200 limit has been in place this entire time which is simply not true.

Alternatives Considered

Reasons for Choosing Acuity Scheduling

Reasons for Switching to Acuity Scheduling

Pros

I adore how the platform integrates and offers appointment reminders. Clients may now easily access meeting-related links and reminders thanks to this. I also adore how payments and appointments are integrated.

Cons

Nothing about it has proven to be a disadvantage for me, and I haven't encountered any problems.

Pros

I like Acuity because it is easy to incrporate and maange multiple calendars at once whether fora solo practitioner o r for a multi practiitioner practice. We have been ablet o provide access to about 2 dozen different calendars usingthe tool and beign able to track all the appointmn types on the back end is great for our marketing intel as well.

Cons

There is definitely a learning curve in settin this up. It is not as intutive as other platforms I ahe seen but aI thin that comes with the robust features of the platform. Getting new contractors onboarded is somewhat challenge=ings as many folsk are not familiar with syncing their calendars this way or setting up time zones correctly which can cause problems when working with clients.

Alternatives Considered

Reasons for Switching to Acuity Scheduling

Pros

Here we go! I love it. I use it for different stages, organizations, and reasons. Nothing beats how simple to alter their items. You can get the whole CSS shown for you prepared to change! I use them even considerably more than whatever they could be as CRM, as Updates, Email showcasing, and so forth. Substantially more than a bare planning stage. They are more significant than that trust me.

Cons

I will be fast about it. They WERE Perfect until they converged with the square gathering. Their help was amusing alongside expert and arrangement orientated. I don't know to say exactly the same thing any longer... They turned into a piece of a gigantic organization and lost that spirit I think... They used to offer granddad limits and they quit respecting individuals who are with them for a really long time.