About M1 ERP

ECI M1 is a subscription-based enterprise resource planning (ERP) system, available on-premise or via the cloud, that automates financials, inventory, production, sales/quoting and production planning. The solution is suitable for small to midsize firms that manufacture via repetitive, make-to-stock, make-to-order and engineer-to-order processes. M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM, including all sub-assemblies. Users can also add additional rules and formulas after the wizard is complete. The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports. Other key features include free "view only" licenses for users who only need to view and edit reports, "Smart Screen Technology" that automatically changes screens based on users’ input and a free M1 Design Studio that allows users to customize the system without accessing the source code or requiring extensive programming knowledge.
M1 ERP Software - Entry screen
M1 ERP Software - M1 start page
M1 ERP Software - M1 reports
M1 ERP Software - Powerful search grids
M1 ERP Software - Business analysis graphs
M1 ERP Software - Scheduling board
M1 ERP video
M1 ERP Software - Entry screen - thumbnail
M1 ERP Software - M1 start page - thumbnail
M1 ERP Software - M1 reports - thumbnail
M1 ERP Software - Powerful search grids - thumbnail
M1 ERP Software - Business analysis graphs - thumbnail

M1 ERP pricing

M1 ERP does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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M1 ERP Reviews

Feature rating

Value for Money
3.7
Functionality
3.8
Ease of Use
3.7
Customer Support
4.0
5 reviews of 100 View all reviews
Daniel
  • Industry: Machinery
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/08/2022

M1 Manufacturing Software Review

It's been pretty good. It was a huge step forward from our previous software for a fraction of the price.

Pros

I like the customization available since it's built on SQL Server and uses Microsoft forms. It's easy to get at the data and add custom features. The fact that is uses Crystal Reports as the reporting engine is nice - so there's not a big learning curve there.

Cons

I think it could respond a little quicker to inquiries (the screens sometimes feel slow) and the errors are sometimes cryptic - unless you are familiar with the database tables and their layout.

KYLE
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 18/05/2020

Metalfab Manufacturing, Inc. Review

Overall its been really good, it takes a lot of figuring out, but it really does put all our information together and keep things organized in a way to produce usable data and reports.

Pros

The ability to bring everything together in one place, where all management and supervisors can access it has been great. I like to ability to use shop floor terminals for data entry and the ability to generate reports from that data.

Cons

A regular challenge I face is trying to figure out the right location or combination of steps it takes to change certain items within the system. There are not explanations of pathways. For example, the other day I wanted to pick specific lots of material for a job we were running. I thought I would be given the option right at job material processing. Nope. I can see the different lots, but the numbers are locked, I couldn't change them. After many failed attempts. I finally called support. Long story short. I have to process, go into details, unprocess the line, go into the sub-details and type in the amount for each lot. That's an example of a common frustration I find in the system. There are lots of locked numbers. I understand some are necessary, but others just don't seem to make sense. The process to then alter them does not always follow a discernible pattern. You can often find the same information in multiple spots, but finding the place it drives from is a shot in the dark.

Ken
  • Industry: Building Materials
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 13/12/2018

Do not buy this software in Australia - Dishonest business practices and terrible support

They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work.

Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for.

We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did.

Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.

Pros

Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later.

Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks.

It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.

Cons

The worst part about this experience? Everything that happened after they had our money...

In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made.

If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.

Response from ECi Software Solutions

With hundreds of passionate M1 clients implemented throughout Australia and thousands more globally, we are sorry your experience has been less than expected. Version 9 is written in an advanced language and an early release that coincided with your implementation - the upgrade offering a more flexible and future-proof platform. We do continue to offer local support to all our clients to experience the benefits of M1 and happy to discuss a way forward with you.

Replied 30/04/2019
Timothy
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 03/04/2018

M1 - A very visual ERP

Pros

M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Cons

At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

Jane
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/12/2017

Excellent software for small manufacturing businesses

I know it's difficult to launch a software and continually upgrade it to meet the customers needs. Not only from a development standpoint, but from a tech support standpoint. The team at Shoptech has always been friendly and very willing to help. The tech support team has some strong players on it, both in software and hardware, and that is making a huge difference in the customer experience.

Pros

Overall, the product is very easy to use. The modules "talk" to one another and the data flows with ease. Our A/R and A/P departments use the software in conjunction with purchasing and sales and their experience has been positive. The data collection system is very user friendly for the employees on the floor and provides great feedback and reporting for the management team. The quick analysis reports, or dashboard reports, provide a snapshot of what's going on in your business at a quick glance.

Cons

There are nuances to the software that only a "seasoned user" would know exist. If the user is unaware of the nuances, the data could be skewed, or the user could be stopped in their tracks, or worse yet, the action of the subsequent user could be negatively impacted. To that point, the overarching concern I have is that we have a lot of tribal knowledge when it comes to E2 MFG and if an employee chooses to leave our company, the next hire will "learn" the software, but they won't really "know" the software for quite some time.

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