About Kareo Billing
Kareo Billing pricing
Kareo Billing does not have a free version and does not offer a free trial. Kareo Billing paid version starts at US$125.00/month.
Alternatives to Kareo Billing
Kareo Billing Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Great EHR with room for improvement for natural healthcare providers
Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially.
Pros
I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.
Cons
There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.
Reasons for Choosing Kareo Billing
Practice fusion started charging for their basic service. When we started looking at paid EHR options we found that Kareo had more of the features we wanted. One of my colleagues also recommended it to us.Switched From
Practice FusionReasons for Switching to Kareo Billing
The best combination of price and features we could find!- Industry: Mental Health Care
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Kareo has great reporting
Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair.
Pros
The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.
Cons
The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.
Reasons for Choosing Kareo Billing
We needed more reporting capability and we felt that there were manual processes that could and should be automated to save labor hours.Switched From
Practice MateReasons for Switching to Kareo Billing
Cost, workflow, reporting capability, reviews.- Industry: Medical Practice
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
First time Biller
Pros
I had never done billing before. Our PT clinic wanted to keep the billing in house so we tried Kareo. Of course I didn't have anything to compare too, but Kareo was easy to understand and the Kaero support was the best.
Cons
The price per therapist went up - with our reimbursement from insurance companies going down, we need to lower our cost
- Industry: Alternative Medicine
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Maybe Try Again in a Few Years
Poor experience. ALL EHRs have glitches and issues, but this is terrible.
Pros
The product on the app is ok to use once you set it all up.
Cons
Customer "Support" -
Kareo has a vast support section, but you have to know EXACTLY what to type in to get results that are not buried in 30 other pages of key words. When you try to get answers to your questions, the support people try to assist, but the answer invariably is: here's the link to submit input for upcoming changes - changes that are NEVER implemented.
Billing:
Kareo does not even have a basic way to create an invoice for patient copays that were collected. Patients complain that there is not transparency - and they're 100% correct! The statements don't track the patient payments along with the insurance payments.
Unapplied balances sit in a patient's account for months even though payment was received and processed. This created all manner of problems for paying our providers and our ability to close-out year-end.
Overall:
Kareo requires a browser interface mostly for scheduling/provider SOAP notes and a desktop interface for billing. These are NOT integrated nor synched often enough and you have to bounce between the two to provide patients information about their billing.
There's ability to task in the desktop, but not in the browser. You receive EVERYONE's patient confirmation messages regardless of your role. There's no way to search your messages or even to categorize them or keep them in folders for locating them.
There was no onboarding training for our staff and so NONE of these issues were identified before we started.
Reasons for Switching to Kareo Billing
I didn't choose it, the previous practice manager did on a recommendation from a provider.Response from Kareo
Hello Kalliste,
Thank you for your feedback. We apologize if you've experienced any confusion while using Kareo. Our records show that you did have an implementation period from September of 2020 to February of 2021 where you had direct access to one of our implementation coaches. We do offer a variety of webinars & training videos through Kareo University & our customers are given access & asked to complete them upon signing up. For clarification, there absolutely is an active integration between our Practice Management & EHR system. Regarding patient payments, we'd like to discuss this further with you to find a workflow that helps account for patient payments/visits. In addition, If you do not want to receive messages from patients replying to appointments with other providers in your practice, you can turn off the "Office Staff" role for your user account. We will have a specialist reach out to you soon who can discuss this and your other concerns in more depth.
Thank You,
Kareo
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Kareo Software Review
I enjoy Kareo, I currently have 6 practices using it. I always refer clients looking for new software to Kareo. The success coach Rose Nguyen has been helpful and makes me feel very confident in my knowledge of Kareo and had I can pass that on to my staff.
Pros
I love the eligibility tool. I also enjoy the help doc, I can usually look up what I need which is much faster than calling customer service.
Cons
Requesting new features takes a long time to get done. Also the time difference. If I have an issue at 8 and it is only 7 in California my wait time for customer service is much longer.
