Cvent Event Management

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Cvent Event Management

Cvent is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data. Cvent enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs. Cvent has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Other features offered by the tool include custom event websites, contact management, mobile websites and social sharing. Cvent offers integration with other third-party applications, which include Salesforce, Concur, Marketo and Eloqua.
Cvent Event Management Software - Cvent budget summary
Cvent Event Management video
Cvent Event Management Software - Cvent budget summary - thumbnail

Cvent Event Management pricing

Cvent Event Management has a free version and offers a free trial. Cvent Event Management paid version starts at US$660.00/year.

Starting Price:
US$660.00/year
Free Version:
Yes
Free trial:
Yes

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Cvent Event Management Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.5
5 reviews of 926 View all reviews
Chelsea
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/04/2021

Cvent Event Management Review by User of 5+ Years

Meetings, Board Meetings, Annual Conferences, International Symposiums, Workshops, etc.

Pros

Cvent Event management is constantly evolving with their customers at the forefront of their changes and always keeping customer needs on their mind. The customer support is amazing. There are client service specialists on-all 24/7 and they even have an option for chatting in the Support Center if you aren't able to speak over the phone. I also love the fact that the technologies are constantly changing and staying up-to-date.

Cons

I dislike the shift in focus and functionality of the new Flex event builder in comparison to Classic Events because it is less focused on advanced features and capabilities, which my team depends on, and is more focused on design and ease of use for ALL customers.

Michele
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 01/04/2021

My Right Hand

There is someone always available to help. There is a 24/7 support team. All my requests are tracked, attended to, followed up with. They are very attentive, helpful, knowledgable, and extremely polilte.

Pros

DMA’s issues before Cvent were: not knowing where to search for venues, taking so much time to gather and distribute information, no ability to break out registration types or have sessions, no way to link to our CRM. Everything was manually created and manually managed which was very analog, time consuming and disorganized. This became an increasing problem as we went from 10 events a year to 40 with only one person managing everything. Now with Cvent we can handle all of our event needs within one platform. From the start of the event request from our stakeholders using the event request form, venue sourcing, event website, event emails, event attendance check-in/tracking, virtual platform integration, evaluations and CRM integration. It now has an access portal so non-user stakeholders can access important event information.

Cons

This software is not cheap. However, cheap things are not good and good things are not cheap. Cvent is always trying to enhance the platform. Unfortunately, some enhancements take time to build.

Layton
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
5

3
Reviewed on 12/12/2018

Big, robust, and clunky

I have a love/hate relationship with Cvent. I've used several other event management tools, and can say that Cvent is the most complete of any I've tried. It is a purpose built software that serves its purpose well. However, it can be difficult to use.

Pros

There are some really nice tracking features. Unlike many other event management tools, Cvent seems to be more contact based vs. event based. This means that you can track the same people more easily through a series of events, email, and participation history. It is very robust. If you know what you are doing, you can set up an event registration with any combination of options (sessions, various attendee types and registration paths within the same event).

Cons

If you need a simple but stylish event registration, Cvent is not for you (but the price probably already told you that). They obviously recognize that the Standard registration is way to complex for the casual user and the end user interface (the person registering) looks like it was built a decade ago. To address this, Cvent has rolled out "Express" and "Flex" registration to try to simplify the process. In my opinion, these products are awful. They have tried to dumb down the software and make everything drag and drop that it is very difficult to use effectively. There is very little ability to customize the look and feel of event webpages, forms, and emails in this new system.

Response from Cvent

Hello Layton,

Thank you for taking the time to share your experience using Cvent. We're sorry to hear about your dissatisfaction with Flex and have shared your feedback with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings.

Please do not hesitate to reach out to us should you have any questions or need any assistance.

Replied 01/04/2019
Denise
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2023

Cvent Event Management is an easy and effective management tool

I enjoy building our programs on Cvent, there was a learning curve as with all systems, but with Cvent's wide range of help desk options we know we always have resources at our fingertips to help us along the way.

Pros

We use Cvent event management daily for multiple clients in a various array of fields. Cvent allows us to customize our registration sites so we can relay meeting specific information to our attendees. We build simple to very complex sites, mobile apps, in-person, virtual and hybrid events. Having one platform that allows us to build all of these options based on our clients needs is amazing, easy, and time saving. We can easily provide reporting, planner alerts, session content and so much more.

Cons

I'm still getting used to the new mobile app layout and features. I used to build the mobile apps on the old Cvent platform and there are a few features I miss having access to such as groups, which made assigning last minute breakouts for attendees a bit easier.

Response from Cvent

Thanks for your feedback Denise! Just to let you know, Audience Segmentation (Groups) in Attendee Hub allows you to configure page visibility and push notifications. We are happy to report that it will include sessions very soon and should give you the capabilities you have described. It should be available in the next month.

Replied 29/11/2023
Rachel
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/08/2019

TraceGains Cvent Review

We were trying to automate the events, emails communication as well as build a sleek, intuitive site to impress customers. We accomplished this with registration and the app. It helped cut down on back and forth communication and allowed us look professional for our attendees.

Pros

I liked that the registration site was pretty intuitive to build and it integrated seamlessly with the CrowdCompass app. The customer support is amazing too!

Cons

Some of the functionality wasn't fully implemented when we bought it, so it was unfortunate to have to work around that. Also, some of the email functions don't work on different browsers.

Alternatives Considered

Bizzabo and Eventsquid

Reasons for Choosing Cvent Event Management

Lack of functionality, pricing, poor customer service.

Reasons for Switching to Cvent Event Management

Pricing, functionality, customer service, speed

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