About ChaseData CCaaS

ChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training. ChaseData has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them. ChaseData CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.
ChaseData CCaaS Software - Deals
ChaseData CCaaS Software - Task dash
ChaseData CCaaS Software - Personal tickets
ChaseData CCaaS Software - PhonePad
ChaseData CCaaS Software - Ticket
ChaseData CCaaS Software - Sales
ChaseData CCaaS Software - Deals - thumbnail
ChaseData CCaaS Software - Task dash - thumbnail
ChaseData CCaaS Software - Personal tickets - thumbnail
ChaseData CCaaS Software - PhonePad - thumbnail
ChaseData CCaaS Software - Ticket - thumbnail
ChaseData CCaaS Software - Sales - thumbnail

ChaseData CCaaS pricing

ChaseData CCaaS does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month
Free Version:
No
Free trial:
Yes

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ChaseData CCaaS Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 134 View all reviews
Chelsea C.
  • Industry: Facilities Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2018

ChaseData Call Center Review

Pros

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Cons

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Response from ChaseData

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

Replied 26/11/2018
Wayne D.
  • Industry: Market Research
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2019

Dir Call Centers

Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.

Pros

Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Cons

It is very powerful and there are a number of ways to implement a solution.
Take time to think your deployment through.

Response from ChaseData

Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us.

Replied 18/11/2019
Robert S.
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2021

We switched to Chase Data many years ago and it was the best decision

Great Team to work with!

Pros

Agent friendly, Affordable price, Great support team!

Cons

i liked everything! Solid! Great solution for business!

Michael M.
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
0

3
Reviewed on 31/10/2018

Doesn't work with a MAC

Pros

Great and affordable option for a windows user. Easy to configure and agent friendly, especially for some of my older agents who have a hard time navigating their way around a new platform.

Cons

Not a great source for MAC users or people who travel internationally. The server doesn't connect well internationally. I tried to connect in Dublin, Ireland and wouldn't work. If you have a call center and an agent with a MAC, they will not be able to use their MAC.

Rob S.
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/08/2021

Chase is the most powerful dialer on the market ,

Simply the best around and will continue to grow my Business with Chase

Pros

Chase has more power than most dialer platforms , better contact ratio also the admin side is the best I've seen , This software make it easy to work remotely and even easier in office. data management is easier than most . Chase tech support is the best around very knowledgeable and helpful to tailor your needs. if your thinking about using Five 9 or VICI think again - you could be losing money and burning data. Campaigns are easy to setup and manage. We built our company using Chase and went from a small operation to a Multi Million Dollar company !!!! TY CHASE for your help !!!

Cons

Be nice if they had an IOS for Apple or Mac,

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