4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Carbonite

Carbonite is a cloud-based backup and recovery software that provides end-to-end data protection and compliance solutions. Primarily catering to individuals, small, midsize and large enterprises, it allows users to automate cloud backup for applications, videos, documents and other crucial data, which is frequently stored on on-site systems. Key features of Carbonite include unlimited cloud storage, remote sharing and access, cloud backup, courier recovery, hybrid backup, backup policies customization and mirror image, video and hard drive backup. Additionally, it lets Windows users revert to a previous OS version in case of deletion/loss of data. Carbonite stores data in a controlled environment with 24-hour backup generators, which ensures that streamlined and secure cloud backup services are provided to the businesses. The platform is available on a monthly subscription basis, and extends customer support seven days a week.
Carbonite Software - Automatic backup setup
Carbonite Software - Backup status tab
Carbonite Software - Customize backup policies
Carbonite Software - Restoring specific files
Carbonite video
Carbonite Software - Automatic backup setup - thumbnail
Carbonite Software - Backup status tab - thumbnail
Carbonite Software - Customize backup policies - thumbnail
Carbonite Software - Restoring specific files - thumbnail

Carbonite pricing

Carbonite does not have a free version but does offer a free trial. Carbonite paid version starts at US$4.92/month.

Starting Price:
US$4.92/month
Free Version:
No
Free trial:
Yes

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Carbonite Reviews

Feature rating

Value for Money
4.0
Functionality
4.2
Ease of Use
4.2
Customer Support
4.0
5 reviews of 168 View all reviews
Susan
Susan
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/04/2022

249,576 Files Are Safe from Natural Diaster

Since it runs in the background and I don't need to do anything with it - my experience is awesome! I love seeing the reports pop on the screen saying my system just backed up XXXXXXX number of files. And at any time, I can open the software and see the files and view my backup on the Cloud. I am using Carbonite Safe CE 22.2 -- I have clients that say they have a backup to Google or other service, and quite frankly they don't understand the complexity they will go through to try to retrieve their data. I highly recommend Carbonite not only for business but also personal home computers.

Pros

Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new computer hard drive system. I have stored in my system at this moment in time 249,577 files - work from over 10 years is compiled here for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up.

Cons

As I was recommended to Carbonite by my IT guy, he is the one installed the software and also uploaded all of the docs and files when I purchase new hardware. So if I were to lose my data I would need to figure out how to do it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me.

Response from OpenText

Glad you're seeing the benefit of our product! Thanks so much for leaving us a positive and detailed review!

Replied 04/05/2022
mike
  • Industry: Military
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/12/2020

Information and file redundancy is key

My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform.

Pros

After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.

Cons

Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files.

Alternatives Considered

IDrive

Reasons for Switching to Carbonite

After my research was complete I felt that Carbonite better met the needs of my organization. The service plan was exactly what I was looking for and the brands industry reputation speaks for itself.
Verified Reviewer
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 11/05/2022

Deletion of backup

Pros

I found nothing positive about this software. Software was not as user friendly as the backup company Carbonite bought out. Sorry I kept with it but also shocked to see their deletion policy.

Cons

Carbonite has a 30 day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to be reimaged due to malware, my credit card was compromised and I was just starting over when I found out Carbonite had deleted my data 5 days before. I had one email that stated my subscription had expired because my Credit card had changed. I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of wiping my backups off the server when you have been a customer for years. I totally was confident my data would be there. About 20 years of data was wiped out .I talked to a manager and she said that it is industry standard practice. I checked with several backup companies and none of them were definitely more reasonable. In most they were still recoverable. I didn't expect this type of service. Things happen unexpectedly and you would like to think the company you trusted your data with would have some archive. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind what they promise. By the way this company bought out my past backup company I had for years that definitely did not have a policy like this one. Go look for their policy. You will be frustrated finding it. But its been my pleasure to hear that multiple times as their excuse. I hope [SENSITIVE CONTENT] sees this review

Response from OpenText

Sorry to hear you've had a poor experience - Please reach out to support for assistance: https://www.carbonite.com/contact-us

Replied 26/05/2022
Catherine
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/03/2024

Reasonably priced seamless back up

Pros

Easy to use and reliable. Bought it for work and then got it for my home computers as well

Cons

Recovering one or two files at a time was not intuitive and took a bit of time to sort out.

Matthew
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2020

Great tool for backing up your computer files

You can choose which files/folders I want to include. A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since restoring is also easy.

Pros

It works automatically in the background.. I have mine set up auto-backup daily at 4pm. Nice that it does its thing in the background and you don't have to manage it.

Cons

Nothing really bad to say.. the interface is basic and pretty easy to understand. There is nothing I would chance.

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