Bullhorn ATS & CRM

4.1
Overall rating
Reviews

4.1
Overall rating
Reviews

About Bullhorn ATS & CRM

Bullhorn provides cloud-based CRM solutions for relationship-driven businesses. The solution offers automated data capture and customer insight technology to help companies win customers and keep them engaged. Bullhorn’s CRM software is a web-based solution built for companies that need to closely manage and nurture prospect and customer relationships. Bullhorn's CRM functionality can be used by many different types of organizations, from a consulting firm that needs relationship management insights and detailed lead/opportunity reporting to a PR agency that needs internal reporter management capabilities and greater visibility into pitch effectiveness. Mobile-ready and available in any browser, Bullhorn CRM offers users the flexibility to work anywhere, anytime and on any device. Bullhorn CRM also provides an open API upon which organizations can build and integrate business-critical tools and apps.
Bullhorn ATS & CRM Software - Dashboard
Bullhorn ATS & CRM Software - Job List
Bullhorn ATS & CRM video
Bullhorn ATS & CRM Software - Dashboard - thumbnail
Bullhorn ATS & CRM Software - Job List - thumbnail

Bullhorn ATS & CRM pricing

Bullhorn ATS & CRM does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Bullhorn ATS & CRM Reviews

Feature rating

Value for Money
3.7
Functionality
4.0
Ease of Use
4.1
Customer Support
4.0
5 reviews of 1,060 View all reviews
Jesica
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 07/03/2019

Great for recruiters

This platform turned out to be really handy for candidate recruiting. Users should pay special attention to the report functions, as they are really helpful in recruiting. For people who like everything individually organized and neat, it’s a lifesaver.

Pros

- A truly simplistic layout
- Seamless integration of all data from different sources to one complete Bullhorn database.
- Efficient tasklist and search
- Managing client and talent leads has become much easier
- A real time saver
- Contact list is searchable and easy to navigate
An extremely useful service for integrating databases (e.g. client and sales, recruiting data etc). Bullhorn is one of the best CRM’s I have worked with. Simple, clean visuals, intuitive functions, good integration features. Allows synchronization with other programs and tools.
- Customizable, with lots of functions
- Compatible with tons of other software

Cons

- Some problems with user interface, like popups
- Refreshing posts is sometimes delayed, especially if they are close in time
- Small window sizes, requires lots of scrolling action
- Speed – data transmission could be much faster
- Needs a lot of updating and administration (which is honestly the problem of all CRM sofrware)
- Keeps old data which you have to delete manually, or it will interfere with current priorities

Martin
  • Industry: Aviation & Aerospace
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2019

Change request take too long

Pros

There is a wide marketplace of third party partners who can offer additional features that can easily be implemented into the core product.

Cons

Time scale to deliver changes that require assistance from Bullhorn are too long.

It would be good to have a fast track option for minor changes.

Alternatives Considered

Dynamics 365 and Salesforce Sales Cloud

Reasons for Choosing Bullhorn ATS & CRM

Profile was no longer fit for purpose and lacked many new features.
Megan
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 11/07/2020

Disappointed - All Talk & No Follow Through

I rarely leave poor reviews. However; I was so thoroughly taken in with a software I want to share my experience for future potential users.

The customer service is great from the tech team- they get in touch with you quickly. However; I was often finding work arounds myself, or being advised work arounds instead of having issues resolved (example- The DPA/Non DPA issue- an excel spreadsheet can do this, yet a CRM cannot?)

I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor- their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky.

The product was oversold. For example; I was advised their 'merge docs' feature would allow me to bull data directly from the 'Overview', 'Work Histories' which later proved to be false.

Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks.

It's just a complete lack of regard, or care about individual customers once you've signed. There is no continuity of care & it's extremely disappointing for me as a customer, & their sales team who did a great job in the beginning.

Pros

- The ability to hashtag consultants, client contacts & candidates
- The appearance is user friendly
- The ability to customise individual views at the consultant level
- The availability of training online
- The ability to customise yourself without the help of the team.

Cons

- It's old & clunky with attempts to modernise its appearance & features.
- The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. EG, you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear.
- The filters don't work correctly. EG, we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters.
- The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types)and each one required individual customizing (fair) which the played havoc if it didn't match up to the master file which overrode the other 3. EG, ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type.
- The migration from our old CRM was poor. One Example- We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales. We were refused assistance in fixing this
- It's slow to load
- Clear your cache daily- or things will break
- No ability to add locations.

Alternatives Considered

Salesforce Sales Cloud, Vincere and JobAdder

Reasons for Choosing Bullhorn ATS & CRM

I needed a full ATS, and SalesForce was too expensive to customise to work for me.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Bullhorn ATS & CRM

The sales rep was on point, the price was reasonable and it appeared to check all the boxes to grow my business.
Verified Reviewer
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2023

Excellent ATS

Pros

Bullhorn offers a wide range of features for recruiters and staffing agencies, from job posting to candidate sourcing and customer relationship management, all within a single platform. This comprehensive set of tools can streamline and simplify the recruitment process.

Cons

Nothing as such i have seen, User interface should be more creative

Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2020

Bullhorn ATS - Is just the best

I recommend Bullhorn to many of our staffing clientele, I always go back to all the features Bullhorn provides, all of the integrations we use (Indeed/LinkedIn) to name a few. The ease of use is a big one for us and it just works so well with our business!

Pros

Bullhorn is so user friendly first off! When i train new employees on the use and flow of Bullhorn I have never had an issue with them not understanding. There are so many training videos that show step by step instructions on how to move throughout Bullhorn that are so helpful!

Cons

There are sometimes latency issues, but this seems to get fixed quite fast! Other than that, we typically do not have many issues within Bullhorn that are worth complaining about.

Alternatives Considered

PCRecruiter

Reasons for Switching to Bullhorn ATS & CRM

Bullhorn won in all categories for our business plan, and we are very happy with our decision.

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