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BeyondTrust Remote Support
4.6
Overall rating
Reviews
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About BeyondTrust Remote Support
BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.
BeyondTrust Remote Support pricing
BeyondTrust Remote Support does not have a free version but does offer a free trial. BeyondTrust Remote Support paid version starts at US$1,995.00/month.
Starting Price:
US$1,995.00/month
Free Version:
No
Free trial:
Yes
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BeyondTrust Remote Support Reviews
Feature rating
5 reviews of 2,030
View all reviews
Temitope
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 27/08/2022
Easy to use remote support solution
The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.
Pros
Its ability to do admin tasks on the end user's system without giving the user an admin password.
Screen sharing does not require any software installation.
It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL.
The solution is very easy to set up compared to some other products.
Third-party integration with solutions like SysAid was also seamless.
With little or no training, the solution is good to go for anyone.
Cons
For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.
Alternatives Considered
TeamViewer RemoteReasons for Switching to BeyondTrust Remote Support
TeamViewer for Enterprise use will require the software to be installed on the end-user PC and licensed but we couldn't do that because as soon as the pandemic came all users already started working from home.
Jessica
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 28/08/2020
Amazing features
I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Pros
Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
Cons
There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
Diana
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4
3
Reviewed on 03/03/2020
Bomgar review
It was okay but not great. Manageable I would say. None the less it's still better than webex remote..
Pros
It's faster than webex remote. It's quicker to generate a link for clients so we can remote in. It's modern and better aesthetically.
Cons
Takes too long to set up. There were like different layers of authentication and token and codes to start it up and set it up. Too time consuming
Colin-James
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0
4
Reviewed on 13/06/2024
Amazing Platform for any IT department
Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support
Pros
The ease off access. You can clearly see every feature straight on the homepage. It is also very secure and overall one of the best remote support software I have used.
Cons
The thing i liked the least was sometimes it is unable to see what computer is turnt on but that is solved by a simple restart of the software
Ivan
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 21/01/2020
Support software done right
Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.
Pros
It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.
Cons
It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.
