BeyondTrust Remote Support

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About BeyondTrust Remote Support

BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls you don't control. BeyondTrust Remote Suport works across Windows, Mac, Linux, Android, iOS, and Chrome OS. Access and control any remote computer or deivce, on or off the network-no VPN required.
BeyondTrust Remote Support Software - Android app
BeyondTrust Remote Support Software - Dashboard
BeyondTrust Remote Support Software - Mac access
BeyondTrust Remote Support Software - Representative console
BeyondTrust Remote Support Software - Screen sharing
BeyondTrust Remote Support Software - Support
BeyondTrust Remote Support video
BeyondTrust Remote Support Software - Android app - thumbnail
BeyondTrust Remote Support Software - Dashboard - thumbnail
BeyondTrust Remote Support Software - Mac access - thumbnail
BeyondTrust Remote Support Software - Representative console - thumbnail
BeyondTrust Remote Support Software - Screen sharing - thumbnail

BeyondTrust Remote Support pricing

BeyondTrust Remote Support does not have a free version but does offer a free trial. BeyondTrust Remote Support paid version starts at US$1,995.00/month.

Starting Price:
US$1,995.00/month
Free Version:
No
Free trial:
Yes

Alternatives to BeyondTrust Remote Support

Chrome Remote Desktop

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BeyondTrust Remote Support Reviews

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 2,027 View all reviews
Richard
Richard
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/04/2020

It's the BOM(b)gar

Super-secure remote support in a world full of evil hackers and clueless users. Highly recommend. It's the best for a reason.

Pros

Best remote login software ever. I never thought LogMeIn Rescue would be conquered, but this one takes the cake (mainly because it's so integrated that I don't have to spend 15 minutes trying to get non-tech savvy users to access LogMeIn and input the code

Cons

No cons! Great for file transfer, remote access, break/fix, and all your other IT needs helping remote users

Obakeng
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/01/2022

Remote support software Bomgar

I love it as you can remote into one machine as a group or during a troubleshooting meetings

Pros

When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.

Cons

For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.

Alternatives Considered

TeamViewer Remote and AnyDesk

Reasons for Switching to BeyondTrust Remote Support

when purchasing a third application like Bomgar we look at its capabilities and feature, mostly security and I would say Bomgar is top compared to the mentioned applications.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
0

3
Reviewed on 08/05/2019

Good tool, but not the best..

I have used Bomgar quite extensively in a Service Desk environment and while I like the tool, I think it is in a serious need of modernization.
The lay-out looks very outdated and, as far as I know, the tool lacks a good reporting function.
The integrated chat works fine and their best feature, in my opinion, is their permission increase on end-user computers.
However, there are other tools out there that do the same, and better.
Having done a comparison research for a previous project, I can say that Bomgar is quite expensive as well and does not provide the best bang-for-your buck as other remote take-over tools out there..
I would recommend this tool, as it does function well and does what it needs to do well, but only after recommending other tools first.

Pros

Their way to increase permissions on end-user computers.

Cons

The lay-out is very outdated and is in serious need of modernization.

Marat
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/07/2021

BeyondTrust Remote Support review

Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us.

Pros

BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile.
As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use.
The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.

Cons

Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to BeyondTrust Remote Support

Main reasons of choosing Remote Support over other alternatives were: 1) unique features 2) product support 3) hardware-based implementation (not dependent on cloud services status)
Eric
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/05/2020

REMOTE ACCESS

Very efficient and dependable product. With 98 + up time.

Pros

Bomgar allows you to access clients systems with ease and stability. The product comes in a number of setups and technical support is superb.

Cons

The security certificate process when you have your own appliance can be dicey but it's still the best way to secure your customers have safe and secure remote access.

Alternatives Considered

TeamViewer Remote

Reasons for Choosing BeyondTrust Remote Support

Cost and support.

Switched From

TeamViewer Remote

Reasons for Switching to BeyondTrust Remote Support

Very efficient and dependable product. With 98 + up time. Time is a constant so you need a product that connects every time and one you can depend on. Bomgar is that product.

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