About Benchmark Systems Practice Management












Benchmark Systems Practice Management pricing
Benchmark Systems Practice Management does not have a free version.
Alternatives to Benchmark Systems Practice Management
Benchmark Systems Practice Management Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Antworks Survey
Can not say enough about customer service or support. When we have had issues they are very prompt getting back with us and/or fixing whatever issue we have. Customer Support goes above and beyond!
Pros
Very user friendly, flow of charge entry very smooth, being able to put charges on hold and releasing when needing to bill. Submitting claims with a click of a button.
Cons
Not really a con but wish there was a way to group month end reports so you could just click a button and they would all run for each provider instead of clicking individually,
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
issues that need to be addressed
lack of communication when things go wrong
you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers
Pros
easy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive
Cons
updates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed
- Industry: Hospital & Health Care
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Review Source
We have been a client for almost 20 years
Pros
It is easy to use and can sometimes be customized to fit our office's needs.
Cons
Some of the reports we need are not available. It usually takes 3-4 hours to receive a return phone call.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
BILLING APPLICATIONS REVIEW
BEST THING IS THE STAFF AT BENCHMARK WHO ARE ALWAYS VERY WILLING TO HELP WITH AN ISSUE
Pros
BEING ABLE TO ADD TO ICD-10 CODES AND CPT CODES IS QUICK AND EASY. DOWNLOADS FROM INSURANCE COMPANY PAYMENTS AND TRACKING PAYMENTS
Cons
THERE ARE TIMES THE SITE IS VERY SLOW BUT THAT COULD BE DUE TO INTERNET SERVICES IN THE AREA
Response from Benchmark Systems Inc.
Thank you for your review and your appreciation for our staff. Our employees work very hard to make sure our clients are happy and successful.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great customer service
Our practice made the switch to Antworks in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice.
Pros
Great customer service and easy to use PM and EHR systems.
Cons
PM and EHR are 2 different applications. This is a minimal inconvenience.