Schedulicity

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Schedulicity

Schedulicity is the go-to all-in-one scheduling software for service providers and small businesses in hair, beauty, and health and wellness. CLIENT LISTS & SCHEDULING Set up your business by importing your existing client list and adding client preferences to their profile notes. Customize your listing on The Marketplace by adding services/classes, business hours, provider/instructor info, multiple locations, and social media links. Working with multiple providers or in multiple locations? Schedulicity links multiple employees and/or locations while keeping everyone’s payments and client lists separate. You can even edit individual bios, images, schedules, and notifications to keep everyone updated: Clients and providers. APPOINTMENTS & CLASS MANAGEMENT Once you’re all set up, control your busy calendar with color-coordinated appointment blocks and special icons for first-time clients, client messages, and more. Flag no-shows and cancellations, set up recurring appointments, and block off your weekend or vacation with the Personal Time feature. If you’re teaching a class, Schedulicity offers top-notch class management tools. Customize policies, upload and manage waivers, check attendees in and out, add or edit class listings, link classes, and clone and republish past events. Enjoy the Waitlist feature for your most popular classes, providers, or appointment times. Clients can wait on the list for a full class, and if someone cancels, you get an instant email when a waitlisted client can fill a spot. You can also bundle packages together to sell multiple classes upfront, and use Group Booking to encourage clients to invite friends and family. DIGITAL MARKETING: EMAIL & TEXTS Cut down on DMs, and add booking directly to your business's website, Instagram, and Facebook with embeddable Schedulicity widgets. No scheduling software is complete without digital marketing tools, and Schedulicity is no exception. Build out automatic email campaigns for thank yous, birthdays, appointment reminders, and more. Use one of our email templates for a single-use email (complete with your logo) to promote new products, make an announcement, and more. Use the list segmentation feature to ensure you send emails to exactly who you want to. You can also set up automatic text message reminders to cut down on no-shows, last-minute rescheduling, and cancellations. BUILT-IN PAYMENT PROCESSING Send the bill to clients via text or QR code. They can pay and tip straight from their phone, and you get a rate of 3% + 15¢ for every transaction type. You also get two-day funding and a card reader, if you have clients that prefer to swipe and dip. Handle gratuity, discounts, tax, and upsells right in the app. No hidden or annual fees ever. DETAILED REPORTING See detailed reports for: - Class and Workshop Popularity - Class Attendance - Estimated Revenue - Booking Activity - Package Popularity - Promotion Performance and Popularity - Sales Summary - Cancellations These reports can help hone your marketing, optimize your pricing, and adjust your products/services. Manage your business from start to finish with Schedulicity’s booking app.
Schedulicity Software - Appointment Scheduling: Booking has never been easier for you and your clients. Our powerful appointment scheduling software gives you the foresight and control to better manage your time.
Schedulicity Software - Business App + Client App: So you can use Schedulicity anywhere, at anytime and your clients can book with you on the go.
Schedulicity Software - Marketing: You do great work, and we want people to know about it. Schedulicity's automated marketing tools build buzz, bring in new customers, and keep them coming back from more.
Schedulicity Software - Schedulicity Marketplace: Boost your visibility with a spot on our Marketplace, with over 65,000 appointments booked a day.
Schedulicity Software - Introducing Norm: Record transactions and process payments directly from a booking. Pay-by-phone checkout with Norm.
Schedulicity video
Schedulicity Software - Appointment Scheduling: Booking has never been easier for you and your clients. Our powerful appointment scheduling software gives you the foresight and control to better manage your time. - thumbnail
Schedulicity Software - Business App + Client App: So you can use Schedulicity anywhere, at anytime and your clients can book with you on the go. - thumbnail
Schedulicity Software - Marketing: You do great work, and we want people to know about it. Schedulicity's automated marketing tools build buzz, bring in new customers, and keep them coming back from more. - thumbnail
Schedulicity Software - Schedulicity Marketplace: Boost your visibility with a spot on our Marketplace, with over 65,000 appointments booked a day. - thumbnail
Schedulicity Software - Introducing Norm: Record transactions and process payments directly from a booking. Pay-by-phone checkout with Norm. - thumbnail

Schedulicity pricing

Schedulicity does not have a free version but does offer a free trial. Schedulicity paid version starts at US$34.99/month.

Starting Price:
US$34.99/month
Free Version:
No
Free trial:
Yes

Alternatives to Schedulicity

Schedulicity Reviews

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.5
Customer Support
4.5
5 reviews of 124 View all reviews
Joan
Joan
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/03/2018

I have utilized online scheduling for over 15 years and this system is the most user friendly...

Pros

I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Cons

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Brogan
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/01/2023

Customer Service is absolutely top notch!

The customer services has always been SO wonderful! [SENSITIVE CONTENT] was someone who stood out customer service-wise. She was quick to respond and even though my problem was user error on my part, she fixed it in the best way I could’ve asked for!

Pros

Honestly, you can make this as simple or as complicated as YOU want. Meaning, if you want to use all the features that Schedulicity offers, go ahead! If you want to simply use it just for a scheduling/calendar platform, that’s fine too! I like how I’m not “required” to use all features in order for the software to be utilized. For example, I don’t have to enter a clients phone number if I don’t plan to send them reminder texts. Or, I don’t have to enter in a card number if I use a different software for that.

Cons

I don’t have any complaints about this software so far!

Mindy
Mindy
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
2
Ease of Use
2
Customer Support
4

2
Reviewed on 08/02/2022

Extremely useful yet comes with glaring unacceptable cons

I'm ready to leave Schedulicity because it has been over a year since they said certain features would be "coming soon to Canada" and they haven't yet.

Pros

I like how easy it is to customize group fitness/class settings to suit the unique needs of my business. I believe this platform comes with a high number of features for the price, so many would likely consider this high value.

Cons

PACKAGES: I think it is unacceptable that a business can add tax to any products or services EXCEPT PACKAGES. It makes absolutely no sense why I can charge my clients tax for personal training, group fitness but NOT packages/class session packs which is how I sell most sessions to clients. Schedulicity suggested that I just include taxes on my listed prices for packages. This is a terrible suggestion as the pricing will appear high, at a glance, when packages are supposed to appear to be reduced in price. Also, Schedulicity boasts all over their website about how they make it easy for business owners to track taxes and run reports etc. yet since I sell a lot of packages I can't simply run a report to see how much tax I have collected in a year. With Schedulicity's suggestion to include tax in my packages I'd have to create extra accounting steps for some purchases but not others.

CLIENT USER EXPERIENCE: In the client App it is hard for a client to see the details of classes they sign up for. There is a tiny "i" that the client has to tap in order to open a window to show them the location and extra details about their booking... none of my clients have ever been able to see this "i" button on their own so they just text me unnecessarily with questions that should be easier to find in their app.

PUBLIC BUSINESS LISTING: Any service or product that you create for your own needs behind the scenes like freebies or one-off visits are visible to the public incl. pricing.

Andreanne
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 16/12/2020

Easy to use + Outstanding customer service

Outstanding customer service. Very helpful and resourceful staff, I always got a prompt and warm response to my inquiries. I felt supported and well cared for.

Pros

Very simple and intuitive setup process.
Super user friendly.
Loved the add-on format for selecting the services I needed, not paying for features I wouldn't use.

Cons

I would have loved to be able to translate all of the automated emails for my francophone clients and be able to offer them with access to their accounts on a French platform but overall I was so satisfied with the product I found it was worth working around this minor issue!

Alternatives Considered

Mindbody

Reasons for Switching to Schedulicity

The cost was what enticed me. The ease of use and customer service got me to stay
Michele
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 08/10/2022

Great value

Overall positive.

Pros

This was an easy software to use and set up. It helped us with logistical services around transporting kids from multiple schools to one studio for our after school yoga program.

Cons

This software was great for the average yoga studio. Easy to use and easy to see roster settings.

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