About Yonyx
Yonyx pricing
Yonyx has a free version and offers a free trial.
Alternatives to Yonyx
Yonyx Reviews
Feature rating
- Industry: Machinery
- Company size: 1,001-5,000 Employees
- Used Weekly for 1+ year
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Review Source
Providing Self-Service to our Dealer Network
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.
Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.
When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.
Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.
Overall, I have been very happy with the ease of creating some lengthy guides.
Pros
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Cons
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Must have side-arm to reduce variation across thousands of decisions
The team is supportive and knowledgeable, they have always helped in times of need.
Pros
- Easy to setup and customize
- User friendly authoring and change options
- Standard reports are quickly available
Cons
- Advanced reporting needed some customization work
Alternatives Considered
ZingtreeReasons for Switching to Yonyx
- Flexibility and customization features of the product - Reliable support from the support team- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Yonyx review
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Pros
For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Cons
I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.
Response from Yonyx
Dear Jamie
Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it?
Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!
- Industry: Consumer Services
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Yonyx is the way to go!
Since yonyx has been around its very useful and helps all the time.
Pros
I love how you can populate a script, if the scripting is gone.
Cons
Nothing, i enjoy it. I wouldn't change a thing!
- Industry: Real Estate
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great Platform for Sales Calling
I have had a great experience being able to reference a script and learn it while also catering it to each scenario based on the information provided during conversation.
Pros
I like how there are different talk tracks based on the situation. I also find the notes to be very helpful.
Cons
There are times when notes can be deleted if you go back to a beginning page, but it is not very often.
