About Powerpay

Powerpay by Ceridian is a cloud-based payroll and HR software for small businesses in Canada. This solution is designed to help eliminate the need for manual processes and paperwork when managing employee information. Powerpay can automate payroll and help businesses remain compliant while following changing government regulations. HR managers can efficiently and securely store employment records, tax filings, T4s, and more. With trend analysis and reports, Powerpay can identify significant differences between pay cycles for decision-making purposes. The platform can also provide change notifications and alerts regarding year-end reports and tax forms. Additionally, Powerpay simplifies time and attendance management with automated timesheets. It configures and maintains balances for holiday, vacation, overtime, and other employee hours. Pricing information is provided by Ceridian. Support is available 24/7 via phone and other online resources.
Powerpay Software - Powerpay - HR profiles
Powerpay Software - Powerpay - payroll reports
Powerpay video
Powerpay Software - Powerpay - HR profiles - thumbnail
Powerpay Software - Powerpay - payroll reports - thumbnail

Powerpay pricing

Powerpay does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
Powerpay is available across 4 pricing tiers, Powerpay, Powerpay Plus, Powerpay People, and Powerpay Managed. Please contact Ceridian directly for pricing information.
Free Version:
No
Free trial:
Yes

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Powerpay Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
5
5 reviews of 258,456 View all reviews
Richard D.
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2021

Easy-to-use with top-notch customer service

It's easy to pay each period and to handle year-end.

Pros

It is really easy to set up and use.
The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it.

Cons

Downloading a journal file to Quickbooks should be included with all levels of service.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Powerpay

Payweb's customer service was the worst customer service of any company -- not just payroll providers -- I have ever experienced. Once a customer service rep hung up on me. Then when I called back, she didn't answer. When I complained, I was told she had gone to lunch. The reps often didn't have correct information. The website is very clunky. Sometimes messages are indecipherable.

Reasons for Switching to Powerpay

I had heard ADP's customer service wasn't very good. And after my experience with Payweb, I didn't want to take any chances. You have to get payroll right.

Response from Ceridian

Hi Richard - Thank you very much for your feedback, we're delighted to hear that you find our support team so helpful!

Replied 05/02/2021
Robin W.
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/02/2021

Ceridian *Thank goodness your Back!*

Overall experience, is amazing. Like I mentioned my boss decided to try ADP and the comparison is absolutely night and day. From the implementation to the after service. After 6 months I couldn't deal with all the issues with ADP so we decided to go back to Ceridian because of the simplicity, the peace of mind and the support we had in the past.

Pros

We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved.

Cons

I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product.

Response from Ceridian

Hi Robin - Thank you so much for the detailed feedback. We're delighted to hear that you are back to using Powerpay and that you find it so easy to use! We're also so happy that you are satisfied with our customer support team!

Replied 23/02/2021
Corrine S.
  • Industry: Oil & Energy
  • Company size: 51-200 Employees
  • Used for 2+ years
  • Review Source
Value for Money
4
Features
1
Ease of Use
5
Customer Support
2

3
Reviewed on 18/02/2021

Easy to use product, but very limited analytics, and support is hit-and-miss.

This was a good system when our company was smaller and less reporting was needed. Our growth has fuelled the need for more robust reporting, which this system cannot accommodate as time entry by day is not supported. Customer support has been very frustrating at times; I have had support staff tell me that I need to be referred to the Projects Team and will be incurring extra charges for, for things that other support staff can do on demand at no extra cost. I have also had some support staff recommend "fixes" for payroll issues that did not take into consideration the impact that their solution would have on the Record of Employment. I don't have my PCP designation, but I am very mindful of what I'm doing and was able to understand the ripple effect of some of the support advice I was given and therefore request a different solution from the Ceridian support staff. I think this may be a problem for an inexperienced payroll administrator, as they might not fully understand some of the advice being given and question how it may impact other components of the payroll function.

Pros

I was provided almost no training by my employer on how to use the software, but I adapted easily because the system is fairly intuitive.

Cons

Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our pay cycles. Unable to make note of "effective date" for things such as pay increases. Customer support is very hit-and-miss.

Response from Ceridian

Hi Corrine - Thank you very much for your detailed feedback. Your insight helps us to improve and to continue to innovate. We will definitely share your thoughts around reporting capabilities with our product team.

Replied 24/02/2021
Stacey C.
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 28/06/2021

Very much enjoying PowerPay!

I feel with PowerPay that we are in more control of what is happening. When we used Insync, we sometimes weren't sure how things were going to be affected until we received the pay registers within 1-2 days after. With PowerPay, we are more confident in our entries that the information submitted will react how we intended! It is so easy to use and we are quicker than ever submitting payrolls! Being an online program, the timing for switching could not have been better on our side, with the effects of Covid-19. Payroll would have been so much more difficult during these unpredicted times had we not switched when we did! I had the ability to work on it while at home without difficulty, and the ability to submit ROE's electronically to Service Canada (at a time when we had more ROE's than ever!).

Pros

PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features!

Cons

Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times.

Response from Ceridian

Hi Stacey - thank you so much for your detailed feedback. It's great to hear that your migration from Insync went well and that you find Powerpay to be an easier tool to use. Thank you also for your suggestions around pay history and reviews, we'll share that feedback with our product team.

Replied 30/06/2021
Sunny K.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2021

Powerpay web

Love it, the people at the 1-800 number are always a pleasure to deal with. I love the critical follow up from the various departments such as the Trust department and the Department in charge of shipping out payroll packages. There has been times where we are in a bind and it feels like all hands are on deck to find a solution even if its 5PM on a Friday.

Pros

I love that its easy to use and if I am stuck I can call the 1-800 number and someone friendly and knowledgeable in North America is there to help. Unlike ADP where your call gets directed to Malaysia or some other place. Just ahead up, if you outsource to save costs we will be leaving... just saying...

Cons

I dont like that if a employee is terminated and you need to look them up later in another calendar year that there is no support for this or a way you can access this data. This is my biggest frustration with powerpay. I want powerpay to save my records data, not me.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to Powerpay

Unfortunately we did leave at one point as a cost savings measure to ADP, The savings was pretty substantial and they made the offer even better with 3 months of free payroll processing. We stayed for 8 months trying to learn it and trying to learn to love it, but we just couldn't. Dealing with customer support was the worse. So we came back, we brought our other businesses on board to as well as 4 or 5 of our friends with companies as well. The $100 referral gift cards were an appreciated touch.

Response from Ceridian

Hi Sunny - Thank you so much for your detailed feedback! We're delighted to hear that you've had great experiences with our customer support team, they are amazing!

Replied 25/01/2021

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