About Vtiger CRM

Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support. Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management. All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs and preferences of the business. 24/5 customer support is offered via phone email, and chat.
Vtiger CRM Software - Vtiger CRM Sales insight
Vtiger CRM Software - Vtiger CRM Forecasting
Vtiger CRM Software - Vtiger CRM Settings page
Vtiger CRM Software - Vtiger CRM Email templates
Vtiger CRM Software - Vtiger CRM Appointment pages
Vtiger CRM Software - Vtiger CRM Record summary view
Vtiger CRM video
Vtiger CRM Software - Vtiger CRM Sales insight - thumbnail
Vtiger CRM Software - Vtiger CRM Forecasting - thumbnail
Vtiger CRM Software - Vtiger CRM Settings page - thumbnail
Vtiger CRM Software - Vtiger CRM Email templates - thumbnail
Vtiger CRM Software - Vtiger CRM Appointment pages - thumbnail

Vtiger CRM pricing

Vtiger CRM has a free version and offers a free trial. Vtiger CRM paid version starts at US$42.00/month.

Starting Price:
US$42.00/month
Free Version:
Yes
Free trial:
Yes

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Vtiger CRM Reviews

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.2
Customer Support
4.2
5 reviews of 318 View all reviews
Paulo
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2019

Easy to use and customizable

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Pros

Its really easy to use and there are many options to customize the user experience

Cons

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Alternatives Considered

Salesforce Sales Cloud and SugarCRM

Reasons for Switching to Vtiger CRM

I prefer vTiger cause is cost-effective and really easy to configure and use.
Eduardo
  • Industry: Publishing
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 09/10/2019

VTiger is value for money

I'm very happy with vTiger although it is not SalesForce. You feel you are working with a company who cares about you and try for all means to help you to improve your business.

Pros

It has a lot of resources. For a small company with low budget it's a great choice. The customer support is great, they are always at your service with a lot of patience and dedication. They are constantly adding new features and improving the software.

Cons

Some of the features are complicated to adopt, like the project module and it is not very friendly. Although the email campaign module is quite good it needs some improvements when you try to resend a campaign, it needs to generate a URL of the campaign like MailChimp does.
As a small company I would like it to allow us to adopt different identities (as an example, I'm the CEO but sometimes I'm acting like a support agent so I will like the CRM to allow me to change my name in that case to pretend we are a bigger company, it is not nice to sign with the name of the CEO from the email address of [email protected])

Alternatives Considered

Salesforce Sales Cloud, SugarCRM, Soho66 and Hootsuite

Reasons for Choosing Vtiger CRM

I switched like 10 years ago, at that time I was using the OpenSource version of both

Reasons for Switching to Vtiger CRM

I find that the price is affordable for our size of business
Jim
  • Industry: Civic & Social Organization
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/03/2022

Vtiger is excellent and affordable, with less limits even at the lower costs

Excellent, would recommend it.

Pros

Excellent UI, very low learning curve, attractive to use and navigate around. Well integrated with the other apps I use. Workflows are excellent, and with few limits. Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.

Cons

Workflows could be made easier for beginners.
The project management side on my plan is fairly basic, but it's nice to have it there.
Generally nothing, I really like it. The only reason I would change is if I could get a cheaper deal elsewhere.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Choosing Vtiger CRM

Silly limits imposed on e.g. number of records, automations, number of pipelines, number of email outs, etc.

Switched From

Zoho CRM, Streak and HubSpot CRM

Reasons for Switching to Vtiger CRM

Price, usability, multifunctionality, UI.
Sander
  • Industry: Luxury Goods & Jewelry
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 25/10/2019

Great value for money, great customization options

We realised a big added value but for some issues the development time takes quite long.

Pros

The modularity. You can mix and match modules as you see fit. You can build a great variety of workflows for different teams to work together on a centralized, highly customized build.

Cons

There is a lot of freedom on pretty much everything, except from some vital funcitonalities missing from some modules and some modules contain 'standard' settings that you cant work around. Two examples, the Mailroom module can only update some types of records. It can create contacts but can not update contacts. The quote module for instance can only work once your inventory is in vTIger. It doesn't allow you much customization.

Alternatives Considered

Salesflare, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Vtiger CRM

Peer recommendation, versatility, low cost, wide range of options
Verified Reviewer
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 30/03/2021

Convenient as SaaS, but not designed as SaaS

My overall experience is acceptable. It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above.

Pros

The product works, it has everything a CRM needs to have. The basic features are all there, and many advanced ones as well. It is quite comfortable to use once you learn how to use it. It is 100% Cloud, so the sales force has it available from wherever they are.

Cons

It looks like software designed to be a desktop application (win32), rather than software as a service. That is, the user interface (UI) design, as well as the user experience (UX) is not good. It's not very user friendly, it's not fast, the graphic design is not sexy. In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.

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