Housecall Pro

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments. The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available. This solution is available across the U.S. and Canada.
Housecall Pro Software - Easy to Use
Housecall Pro Software - Schedule and Dispatch
Housecall Pro Software - More Customer Reviews
Housecall Pro Software - Text with Customers
Housecall Pro Software - Integrated Payments
Housecall Pro Software - Web, Mobile, Tablet
Housecall Pro video
Housecall Pro Software - Easy to Use - thumbnail
Housecall Pro Software - Schedule and Dispatch - thumbnail
Housecall Pro Software - More Customer Reviews - thumbnail
Housecall Pro Software - Text with Customers - thumbnail
Housecall Pro Software - Integrated Payments - thumbnail

Housecall Pro pricing

Housecall Pro has a free version and offers a free trial. Housecall Pro paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Housecall Pro

Housecall Pro Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.6
Customer Support
4.7
5 reviews of 2,781 View all reviews
Orville Davis,
Orville Davis,
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/03/2021

Great ERP system for small businesses especially in Service industries

I love Housecall Pro

Pros

I love that I can do everything in one spot. Employees can clock in, jobs can be scheduled. Dashboards are present to view performance, and credit processing is easy.

Cons

A bit expensive per month but it definitely has a lot of features. Every now and then it will have some bugs but easily fixed.

Alternatives Considered

Workiz

Reasons for Switching to Housecall Pro

The sales team was very informative and not pressuring.
Trish
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2023

I am obsessed!

We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize.

Pros

We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points.

Cons

Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature!

Response from Housecall Pro

WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via [email protected] so we can help!

Replied 23/02/2023
JonPaul
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 01/02/2023

Incredulous

So, we moved and I changed the business address a couple of months ago in my profile. Somehow during the change some profane words were written in the license box and then were saved. After that every invoice a customer received as a PDF has the profane words at the bottom of the invoice. HCP Said that they have no way of telling me when the exact date change was or a way to forward the emails sent to customers in the time frame so I can limit the amount of customers I need to confess this to. (some customers don't look at the PDF) This is something to think about here because HCP sends the email and we don't get Cc'ed or Bcc'ed. Therefore after a customer gets an invoice a permitted staff worker can change information later. It is incredulous that they can't look back at email history; I would think twice about using Twilio then. Although it is on my end that the profanity was created it was HCP that polished it into customers email. this makes them libel. Customers don't often open the PDFs when one does I will promptly give them HCP's number.

Pros

good for new company that wants to go paperless.

Cons

HCP the company is moving towards marketing. The pro clients are no longer the target clients. The pros are now the "Product" and the new target audience are warrantee companies. There is no way to quickly search for jobs and clients from the main page using key word. Things that make sense on a google platform are nixed in the HCP board room.And my main complaint: emails to clients are sent from HCP and the Pros are not even sent a copy of what they get. Therefore, there is no traceability compliance. When an invoice is created and sent the job is not locked up and can be edited after the client is billed out. The office will never see what the client gets sent and HCP can not dig it up for you. Emails are lost after 7 days I'm told.

Response from Housecall Pro

Hi JonPaul, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied 09/02/2023
Rosemary
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/10/2022

HouseCall Pro

Pros

I love that I can do almost everything with this software. It has helped our company grow and I love that we are able to grow with HouseCall Pro.

Cons

I would really like to have inventory management available and I do not like working with Stripe for the payment processing. I am however, glad that they are starting to allow payroll though.

Alternatives Considered

FieldEdge

Reasons for Choosing Housecall Pro

Because HouseCall Pro has more features available that I needed to be able to utilize such as maintenance plans and GPS tracking.

Switched From

Square Point of Sale

Reasons for Switching to Housecall Pro

The Price, the ease of use, and features.

Response from Housecall Pro

Hi Rosemary, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team

Replied 10/11/2022
Chad
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/07/2021

Love this software

Love it. Used it before and got my new employer to use it because how great it is.

Pros

Had almost all the features of much more expensive products I have used in the past.

Cons

Wish it showed side by side pricing of discounts to show savings on a line by line basis, rather than just at the bottom.

Alternatives Considered

ServiceTitan

Reasons for Choosing Housecall Pro

Started me own company and ran for a year and a half. Closed it due to a move. But previous to that, used Service Titan with an old job. Liked it, but way to expensive. So I tried HCP and loved it. Now convinced my new boss to use it because how great it is.

Switched From

ServiceTitan

Reasons for Switching to Housecall Pro

Price and featured. I had wants and needs. This had all the needs and most of the wants

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