About UKG Pro

UKG Pro is a powerful, global HCM solution. Transform your business with a truly connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent, to service delivery, to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results. Built from a merger that created one of the largest global cloud companies, UKG™ (Ultimate Kronos Group) is a leading provider of HCM, payroll, HR service delivery, and workforce management solutions that help organizations drive better business outcomes, improve HR effectiveness, and make work a more connected experience for everyone. At UKG, our purpose is people. Our love for all things HR and workforce management is matched only by our people-centered culture. Together, we’re committed to inspiring workforces and businesses around the world, helping to pave the way forward for our people, customers, and industry.
What is UKG Pro?

UKG Pro (formerly UltiPro) is a cloud-based human capital management suite built to streamline people management processes by combining HR, payroll, and talent management.


How do you use UKG Pro?

UKG Pro’s online portal includes a recruiting gateway where users manage candidate information, initiate background screenings, and track status updates. Users can access tools for managing payroll, benefits, goals, performance reviews, scheduling, and more. A Connector Hub is used to build complex integrations for UKG Pro and other systems.


Who uses UKG Pro?

UKG Pro is used by payroll teams, hiring managers, HR directors, CFOs, and other leaders in midsize to large global organizations.


How much does UKG Pro cost?

Pricing details for UKG Pro are not shared publicly. Please contact UKG for information on starting price and available plans or tiers.


Does UKG Pro have an app?

Yes, the UKG Pro mobile app (for iOS and Android) allows employees to access pay details, schedules, upcoming events, plus other HR and company information.


UKG Pro Software - UKG Pro Employee Voice
UKG Pro Software - UKG Pro Mobile
UKG Pro Software - UKG Pro Pay
UKG Pro Software - UKG Pro People Center
UKG Pro Software - UKG Pro Recruiting
UKG Pro video
UKG Pro Software - UKG Pro Employee Voice - thumbnail
UKG Pro Software - UKG Pro Mobile - thumbnail
UKG Pro Software - UKG Pro Pay - thumbnail
UKG Pro Software - UKG Pro People Center - thumbnail
UKG Pro Software - UKG Pro Recruiting - thumbnail

UKG Pro pricing

UKG Pro does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
Contact UKG for pricing.
Free Version:
No
Free trial:
No

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Dayforce HCM

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UKG Ready

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Paylocity

Paylocity is a cloud-based human capital management (HCM) platform that provides human resources and payroll management...
Paycor creates Human Capital Management (HCM) software for leaders who want to make a difference. Our HCM platform...

UKG Pro Reviews

Feature rating

Value for Money
4.1
Functionality
4.1
Ease of Use
4.1
Customer Support
3.9
5 reviews of 447 View all reviews
Ashley R.
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2020

What's not to love here?

I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Chelsea C.
  • Industry: Biotechnology
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

4
Reviewed on 06/06/2022

Over promise and under deliver

I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads.

Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

Pros

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.

You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.

Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.

Alternatives Considered

Workday HCM

Reasons for Choosing UKG Pro

Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.

Switched From

BambooHR, Paylocity and OnePoint HCM
Jake G.
  • Industry: Banking
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

3
Reviewed on 16/06/2022

UKG Pro

overall its been a good experience there are definitely some things that I would fix but overall its a good tool to have.

Pros

I like how I can use the mobile app to see a bunch of information that applies to me like PTO, Vacation requests, and the time clock

Cons

The app is very buggy it works sometimes no problem and other times its like pulling teeth just to get the thing to start up

Helen D.
  • Industry: Oil & Energy
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/06/2022

Perfect solution for Payroll and Human Resources needs

UKG Pro is a perfect tool for all HR and payroll needs. It's easy & simple to use and navigate both for the employee as well as anybody working in the HR department.

Pros

UKS PRO has so many features and has pretty much everything there that pertains to HR and payroll. It also makes it very simple for employees to understand and navigate.

Cons

Only critique I have is that time employee time card punches should run from minute to minute and less rounding. However, it's not a big concern.

Jeannette C.
  • Industry: Automotive
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 08/09/2021

AAA Human Resources Review of UKG Pro

I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Alternatives Considered

Dayforce HCM, ADP Workforce Now and Workday HCM

Reasons for Choosing UKG Pro

Wanted to get away from the cost of installing and maintaining a system.

Switched From

Oracle PeopleSoft

Reasons for Switching to UKG Pro

The SAAS environment. We did not want to have to install upgrades and maintain the system. Also it had the features we were looking for at a more affordable price.

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