About UKG Pro
What is UKG Pro?
UKG Pro (formerly UltiPro) is a cloud-based human capital management suite built to streamline people management processes by combining HR, payroll, and talent management.
How do you use UKG Pro?
UKG Pro’s online portal includes a recruiting gateway where users manage candidate information, initiate background screenings, and track status updates. Users can access tools for managing payroll, benefits, goals, performance reviews, scheduling, and more. A Connector Hub is used to build complex integrations for UKG Pro and other systems.
Who uses UKG Pro?
UKG Pro is used by payroll teams, hiring managers, HR directors, CFOs, and other leaders in midsize to large global organizations.
How much does UKG Pro cost?
Pricing details for UKG Pro are not shared publicly. Please contact UKG for information on starting price and available plans or tiers.
Does UKG Pro have an app?
Yes, the UKG Pro mobile app (for iOS and Android) allows employees to access pay details, schedules, upcoming events, plus other HR and company information.
UKG Pro pricing
UKG Pro does not have a free version and does not offer a free trial.
Alternatives to UKG Pro
UKG Pro Reviews
Feature rating
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
What's not to love here?
I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.
Pros
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.
Cons
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..
- Industry: Automotive
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
AAA Human Resources Review of UKG Pro
I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.
Pros
The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.
Cons
The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.
Reasons for Choosing UKG Pro
Wanted to get away from the cost of installing and maintaining a system.Switched From
Oracle PeopleSoftReasons for Switching to UKG Pro
The SAAS environment. We did not want to have to install upgrades and maintain the system. Also it had the features we were looking for at a more affordable price.- Industry: Legal Services
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
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Review Source
Terrible product
Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.
Pros
If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.
Cons
Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.
Response from Ultimate Software
Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Good, but not perfect
UKG is beneficial to our organization and if you are able to put in the time up front, you can make things work to your advantage. Once you understand the system, it is easy to use. However, it does take work up front.
Pros
The time management program, as well as the ability to manage employee information and benefits.
Cons
The reporting function could be improved. At the very least, more training sources could be beneficial for the BI functionality.
- Industry: Financial Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Great HR Software from a Forward Thinking Company
We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :).
Pros
The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance.
Cons
There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly.
