About UKG Pro
What is UKG Pro?
UKG Pro (formerly UltiPro) is a cloud-based human capital management suite built to streamline people management processes by combining HR, payroll, and talent management.
How do you use UKG Pro?
UKG Pro’s online portal includes a recruiting gateway where users manage candidate information, initiate background screenings, and track status updates. Users can access tools for managing payroll, benefits, goals, performance reviews, scheduling, and more. A Connector Hub is used to build complex integrations for UKG Pro and other systems.
Who uses UKG Pro?
UKG Pro is used by payroll teams, hiring managers, HR directors, CFOs, and other leaders in midsize to large global organizations.
How much does UKG Pro cost?
Pricing details for UKG Pro are not shared publicly. Please contact UKG for information on starting price and available plans or tiers.
Does UKG Pro have an app?
Yes, the UKG Pro mobile app (for iOS and Android) allows employees to access pay details, schedules, upcoming events, plus other HR and company information.
UKG Pro pricing
UKG Pro does not have a free version and does not offer a free trial.
Alternatives to UKG Pro
UKG Pro Reviews
Feature rating
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
What's not to love here?
I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.
Pros
I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.
Cons
What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..
- Industry: Biotechnology
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Over promise and under deliver
I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads.
Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.
Pros
Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.
Cons
As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.
You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.
Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.
Alternatives Considered
Workday HCMReasons for Choosing UKG Pro
Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.- Industry: Banking
- Company size: 5,001-10,000 Employees
- Used Daily for 6-12 months
-
Review Source
UKG Pro
overall its been a good experience there are definitely some things that I would fix but overall its a good tool to have.
Pros
I like how I can use the mobile app to see a bunch of information that applies to me like PTO, Vacation requests, and the time clock
Cons
The app is very buggy it works sometimes no problem and other times its like pulling teeth just to get the thing to start up
- Industry: Oil & Energy
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Perfect solution for Payroll and Human Resources needs
UKG Pro is a perfect tool for all HR and payroll needs. It's easy & simple to use and navigate both for the employee as well as anybody working in the HR department.
Pros
UKS PRO has so many features and has pretty much everything there that pertains to HR and payroll. It also makes it very simple for employees to understand and navigate.
Cons
Only critique I have is that time employee time card punches should run from minute to minute and less rounding. However, it's not a big concern.
- Industry: Automotive
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
AAA Human Resources Review of UKG Pro
I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.
Pros
The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.
Cons
The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.
