About eClinicalWorks

ClinicalWorks, an electronic health record (EHR) and practice management solution, provides technology for every step of the patient care delivery process. Clinicians access features including patient engagement, Telehealth, customizable reminders, population health data, healthcare analytics, and custom messaging campaigns. eCW software includes structured data capture, trend analysis, and customizable documentation options for multiple healthcare specialties. Clinicians can access all components of patient records in the Patient Hub. With eClinicalWorks Version 11, clinicians gain access to Eva, a virtual assistant that can help review patient records including information from the Progress Note tool and data flowsheets. V11 also includes features such as the Healow app, Messenger, a self-service patient portal, online appointment booking, plus more. eCW's Healow app can track patient-recorded data from home monitoring devices that patients can wear/use and sync it directly with the healthcare provider's EHR system, keeping clinicians connected with real-time patient vital signs, activity, and progress. eClinicalWorks can be used on a PC or Mac using a web browser, smartphone, or iPad. Revele is a Gold Certified, full service eCW implementation and support reseller. As Revele utilizes eClinicalWorks to provide RCM for thousands of providers, Revele knows how to optimize eCW!
eClinicalWorks Software - eClinicalWorks - Healow Hub
eClinicalWorks Software - eClinicalWorks - Provider Lookup
eClinicalWorks Software - eClinicalWorks - Patient Hub
eClinicalWorks Software - eClinicalWorks - Patient Profile
eClinicalWorks Software - eClinicalWorks - Scheduling
eClinicalWorks Software - eClinicalWorks - Progress Note
eClinicalWorks video
eClinicalWorks Software - eClinicalWorks - Healow Hub - thumbnail
eClinicalWorks Software - eClinicalWorks - Provider Lookup - thumbnail
eClinicalWorks Software - eClinicalWorks - Patient Hub - thumbnail
eClinicalWorks Software - eClinicalWorks - Patient Profile - thumbnail
eClinicalWorks Software - eClinicalWorks - Scheduling - thumbnail

eClinicalWorks pricing

eClinicalWorks does not have a free version. eClinicalWorks paid version starts at US$499.00/month.

Starting Price:
US$499.00/month
Pricing Details:
It is also available at $599/mo with additional features.
Free Version:
No
Free trial:
N/A

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eClinicalWorks Reviews

Feature rating

Value for Money
3
Functionality
3.5
Ease of Use
3.5
Customer Support
3
5 reviews of 318 View all reviews
Knott C. Knott C.
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/10/2019

eClinicalWorks is my personal favorite eMR for medical practices

This is a much less cumbersome software than that used in other offices.

Pros

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Cons

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Crystal V. Crystal V.
  • Industry: Medical Practice
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 21/07/2021

Functional basic EMR

Overall very functional EMR with a few small nuances.

Pros

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.

Cons

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.

Andrew N. Andrew N.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
1
Customer Support
1

3
Reviewed on 07/10/2019

Sufficient but lackluster

After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.

Pros

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Cons

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

Nazanin F. Nazanin F.
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
1

2
Reviewed on 22/08/2021

This is not your best option

Pros

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

Cons

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support.
-The system is very complicated. It has many features, bells and whistles, and many of them could be useful to you, but you will never figure it out because 1) there is no customer support; and 2) you don't have the time to surf the web all day for your answer.
-There are too many unnecessary clicks for EVERYTHING you do. Some of the clicks were recently added because eCW has been in legal hot waters with the government and they are trying to cover their asses. You cannot opt out of these clicks. It can take 11 clicks to refill a medication. 5 clicks to forward lab tests to another physician. All these clicks are costing you money because you could have seen at least one more patient a day if you were more efficient.
-They abruptly and unexpectedly update the program and ALWAYS end up breaking a few features that were working fine before. Then you or your staff will have to spend countless hours on the phone trying to get these things fixed.
-They absolutely don't care about their customers. Any complaint you have will fall upon deaf ears.
-This system is designed and maintained by a bunch of computer geeks in a lab without any concern for those who use it.

Response from eClinicalWorks

Hi Nazanin, we're sorry your experience didn't match your expectations. We value customer feedback and how we can improve and better support you in the future. With that being said we do ask that practices open support cases here https://bit.ly/1YL2Hnj or reach out directly to their Strategic Account Managers (SAM) when they do have any problems or questions. We would like to ask that you reach out to your SAM with these problems so they may be addressed.

Replied 26/08/2021
Savannah D. Savannah D.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 14/01/2021

Post Go-Live Implementation is a headache

Simple problems and questions are quickly answered (generally with-in one day) but more complex problems or implementing new programs takes months and the projects often get lost in a run-around of tech supports.

Pros

Ease of scheduling patients and reviewing labs/imaging/documents.

Cons

Implementing new features often takes months of back and forth with tech support.

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