About Aloware
Aloware pricing
Aloware does not have a free version but does offer a free trial. Aloware paid version starts at US$50.00/month.
Alternatives to Aloware
Aloware Reviews
Feature rating
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
The best option for a real estate organization
We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.
Pros
It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.
Cons
Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.
Reasons for Choosing Aloware
The previous vendor was hardware centric and support took FOREVER. They had no idea what was going on with our network map and we had to start at square 1 on every support call.... I suggest they get Aloware to help with that.Switched From
Intermedia UniteReasons for Switching to Aloware
It seemed like the easiest system to implement and use within our budget- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Catered Dialing Experience
I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot.
Pros
The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.
Cons
One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!
Reasons for Choosing Aloware
I switched because I needed a true power dialer that integrated with Hubspot and that wasn't going to cost the thousands of dollars a month I was paying with my previous provider.Switched From
Five9Reasons for Switching to Aloware
Because the integration with Hubspot only worked really well with Aloware and they had time zone differentiator. Not to mention, the customer service is top notch. They have been so diligent to resolve my issues and communicate with me.- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great product, terrible customer service experience
Terrible customer service! Account Manager has been switched multiple times with no communication from their end. When you ask questions they just change positions and fail to take any initiative to resolve your issue.
Pros
The software fit our needs and was easy to set up.
Cons
Customer service suggested we use their free 'Suspended' user to maintain reporting and recordings for users that are no longer with our company. Aloware then changed it's billing policy with very little notice, only one email, and no contact from any Account Manager and billed us. We reached out with the concern of maintaining recordings for deleted users, did not receive a clear response and dragged out the conversation while still billing us! It's been 2 months of attempted communication. Now they refuse to provide the full refund for the billed 'Suspended' users. They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. Just a terrible experience over all.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
2-in-1: Great Value
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.
Pros
The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.
Cons
Not all features a are intuitive to find, though extensive documentation exists within the app.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Just Started Using
We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you!
Pros
I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software!
Cons
There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far!
