About athenaOne












athenaOne pricing
athenaOne does not have a free version.
Alternatives to athenaOne
athenaOne Reviews
Feature rating

- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Very easy to pick up and get going.
Pros
The user interface is very friendly and everything is set up to guide you through easily while entering patient information.
Cons
Sometimes the add on software like the label printer and document printer would stop working, but that is rare.
- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Sea change
When we selected athenaOne, we requested an (unreasonable) implementation within one month. They (appropriately) warned that this was not recommended but went along with us and WE DID IT. There were definitely issues that had to be addressed going forward but it was accomplished fairly quickly and smoothly and we were moving onto process improvement within the two months of implementation. We did identify and make improvements. Implementation for our Ortho group was 3/1/2019 and for the GYN group was 5/1/2019. In 10/2019, our accountant reported that we were better than we had been in 20 years! This is the sea change that occurred. The amount of clinical work and number of patients was not significantly different and despite high staff turnover, a location change, and a new EHR, the improvements that we were able to identify and implement moved us from being underwater to riding a wave of success.
Pros
The most important features of athenaOne which have produced a SEA CHANGE for our practices are 1) easy access to demographic, clinical, scheduling and billing information regardless of your role, 2) remarkable and rigorous data collection and report functions that allow optimal decision-making and tracking of business functions, and 3) an optimal platform for developing and implementing PROCESSES which improve efficiency, reduce human work and reduce human error.
Cons
The only thing I don't like is that I don't optimally use all of the features because I haven't learned what they are yet! We have been using athenaOne for a little over three years and there are still a large number of features and processes that I could implement or use in our small practices. There is always a better way!
- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
EMR that has potential, but unfortunately the worst customer service ever. Good luck with...
Pros
Ease of use, to some degree. However overall horrible experience.
Cons
Worst Customer service I've ever received. Services provided are not delivered as per contract agreement. Good luck with navigating through when you have a problem. You will be on placed into a phone tree straight to the Phillipines or India.
None of the services agreed upon on contract was delivered.
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Athena makes my job mostly easier.
Pros
The workflow of Athena is excellent and uses common sense. E-prescribing, integrated fax, communication among office employees is a must.
Cons
There are a lot of steps to go through from chart completion to claim submission. Sometimes it feels like there is a lot of double work happening.
Athena does not know much medical terminology and often tells me that I am misspelling things when I know them to be correct.
I wish that the dictation portion were free.
Alternatives Considered
EpicCare EMRReasons for Choosing athenaOne
Claim management. Practice growth.Reasons for Switching to athenaOne
Cost and ease of implementation.- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Physician reviewer
Pros
Very easy to document.
Pop Management tools
AthenaText feature is very useful in communicating throughout the practice
Cons
The inbox email features are a little cumbersome and if you are not careful you can end up sending messages to the unintended end user.