MedInformatix RIS is a medical solution for radiology practices that offers a full suite of applications including RIS,...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About athenaOne
The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management. The suite provides cloud-based services for EHR, revenue cycle management, medical billing, patient engagement, care coordination, and population health management. In addition, the solution includes Epocrates another point-of-care mobile app.
Patients can utilize the patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.
athenahealth currently works with a network of more than 160,000 providers that utilize the user-friendly interface daily. The solution is set up so that even nontechnical staff will be able to navigate their way through the system with ease.
athenaOne pricing
athenaOne does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
Alternatives to athenaOne
Intelligent Customer Management
0
Next Generation CRM is a cloud-based customer relationship management (CRM) solution from NexJ Systems, suited for...
SammyEHR is a Meaningful Use and HIPAA-compliant electronic health record (EHR) solution designed to assist medical...
Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly...
Created by a practicing family physician, Amazing Charts is an electronic health records (EHR) solution that meets the...
OfficeEMR from iSALUS Healthcare is a cloud-based solution that provides an integrated electronic health records (EHR)...
athenaOne Reviews
Feature rating
5 reviews of 861
View all reviews
Jarred
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 09/12/2018
Very easy to pick up and get going.
Pros
The user interface is very friendly and everything is set up to guide you through easily while entering patient information.
Cons
Sometimes the add on software like the label printer and document printer would stop working, but that is rare.
Deborah
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
2
4
Reviewed on 16/01/2024
I got my weekends back!
Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years!
Pros
Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.
Cons
I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.
Reasons for Choosing athenaOne
Was like slogging through mud to get anything done. They do not provide interfaces for common lab companies unless you meet a certain volume threshold. One referral could take as much as 45 mins to complete because part of the chart had to printed out and manually faxed. The portal was glitchy such that most patients could not use it reliably. And then they switched clearing houses and accounts that were being paid smoothly were suddenly not payable because the secondary insurances where not receiving the correct info from Kareo....40 hours of phone calls with them..never fixed!Switched From
TebraReasons for Switching to athenaOne
Much higher capabilities, ease of use and scalable to smaller practices. Also the percentage based fees means the Athena has skin in the game and will constantly be working to improve the product. I need an EHR that grows as the industry grows.
Cheyenne
- Industry: Gambling & Casinos
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3
3
Reviewed on 10/08/2024
Athena Health
My overall experience id say was was ok not to bad its a decent place for health related thing's
Pros
I like the ease of viewing my medical records past and present hassle free as well as being able to manage any scheduled appointments
Cons
I didnt like the the way it was all set up when i first used it i cant say anything about now present time considering i havent used it in a long while back then it was hard to find my way around for certian things but not to bad at all
Lori
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3
4
Reviewed on 10/10/2023
Perfect for us!
In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.
Pros
AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.
Cons
First level case responses are gat don’t address the issue adequately.
Alternatives Considered
Cerner Ambulatory EHRReasons for Choosing athenaOne
The revenue cycle components that Athena makes available. The focus on outpatient care and the history of this focus.Switched From
Veradigm EHRReasons for Switching to athenaOne
The culture of athena, the pricing structure, easy to use ehr functionality.
Joelle
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4
4
Reviewed on 07/05/2024
Perspective from a Medical Assistant
Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth knowledge the trainers provided, and the time they spent with us following training to ensure we had all of our bases covered.
Pros
As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity.
Cons
Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise.
