athenaOne

Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Pros

The most important features of athenaOne which have produced a SEA CHANGE for our practices are 1) easy access to demographic, clinical, scheduling and billing information regardless of your role, 2) remarkable and rigorous data collection and report functions that allow optimal decision-making and tracking of business functions, and 3) an optimal platform for developing and implementing PROCESSES which improve efficiency, reduce human work and reduce human error.

Cons

The only thing I don't like is that I don't optimally use all of the features because I haven't learned what they are yet! We have been using athenaOne for a little over three years and there are still a large number of features and processes that I could implement or use in our small practices. There is always a better way!

Pros

Ease of use, to some degree. However overall horrible experience.

Cons

Worst Customer service I've ever received. Services provided are not delivered as per contract agreement. Good luck with navigating through when you have a problem. You will be on placed into a phone tree straight to the Phillipines or India.

None of the services agreed upon on contract was delivered.

Pros

The workflow of Athena is excellent and uses common sense. E-prescribing, integrated fax, communication among office employees is a must.

Cons

There are a lot of steps to go through from chart completion to claim submission. Sometimes it feels like there is a lot of double work happening.
Athena does not know much medical terminology and often tells me that I am misspelling things when I know them to be correct.
I wish that the dictation portion were free.

Alternatives Considered

Reasons for Choosing athenaOne

Switched From

Reasons for Switching to athenaOne

Pros

Very easy to document.
Pop Management tools
AthenaText feature is very useful in communicating throughout the practice

Cons

The inbox email features are a little cumbersome and if you are not careful you can end up sending messages to the unintended end user.

Alternatives Considered

Reasons for Choosing athenaOne