About athenaOne

athenahealth recently named 2020 Best in KLAS: Small Practice Ambulatory EMR/PM, athenaClinicals, for 10 or fewer physicians, and Ambulatory RCM Services, athenaCollector, is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. athenahealth currently works with a network of more than 160,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. athenaOne is the #1 rated mobile EHR app on the App Store!* *Based on iOS App Store rankings current as of May 28, 2020amongst mobile EHR applications with at least 5 ratings.
athenaOne Software - Capture patient details
athenaOne Software - Track patient vitals
athenaOne Software - Measure and record details
athenaOne Software - Patient history tracking
athenaOne Software - Diagnosis and order management
athenaOne Software - Dosage monitoring
athenaOne Software - Capture patient details - thumbnail
athenaOne Software - Track patient vitals - thumbnail
athenaOne Software - Measure and record details - thumbnail
athenaOne Software - Patient history tracking - thumbnail
athenaOne Software - Diagnosis and order management - thumbnail
athenaOne Software - Dosage monitoring - thumbnail

athenaOne pricing

athenaOne does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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athenaOne Reviews

Feature rating

Value for Money
3.5
Functionality
3.5
Ease of Use
3.5
Customer Support
3.5
5 reviews of 712 View all reviews
Jarred J.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 09/12/2018

Very easy to pick up and get going.

Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Colleen K.
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 18/10/2019

Athena review

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Pros

Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Cons

Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

Emily G.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/07/2021

BEST SOFTWARE AND COMPANY FOR AN EHR!!

ATHENAONE HAS BEEN THE BEST EHR I HAVE EVER USED AND REALLY HAS SAVED EVERYONE IN THE OFFICE ALOT OF TIME AND MADE US ALOT OF MONEY!!

Pros

Everything. They offer up to date technology and un-endless support. You can always get questions answered easily and quickly. The claims are processed super fast and worked even faster. They have the best system I have ever seen in claims and processing!

Cons

There is absolutely nothing I do not like about this software!!

Dr nicole W.
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 12/05/2020

Nickels and Dimes!

Some good, but everything is too automated and what's important easily falls through the digital cracks.

Pros

Admittedly, the software is easy to use and offers meaningful use suggestions. The five step patient visit is simple to understand. The patient portal is nice, however, the patient facing portion could look more modern. Billing is easy from a practitioner standpoint. It also is starting to integrate with other EMRs so occasionally we can pull labs and imaging from other participating systems.

Cons

Setup was arduous to say the least. Also, once claims are submitted, that's another story. I was sold that this software was all-in-one. They LIED. This is NOT the software for a small practice. They act as if I have an army of billing people when they told me that Athena was all I needed! For example, there was functionality that we needed to be aware of to find an important document from medicare. NO ONE told us and this document languished in some digital box. If we were a hundred person organization, I could pay someone to sit and manage the 20 or so boxes where they put communication. As a result, we got kicked off medicare for THREE months until I found out and remedied the cause.
I was assigned a 'customer success rep' and had to find out who it was because she never scheduled a call. The previous THREE other reps were no better.
They treat small practices like we don't matter.
If you have less than 100 employees, FIND ANOTHER EMR.

I'm in the market for another.

Julie S.
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/10/2019

Bells and whistles

We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.

Pros

There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.

Cons

The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.

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