About LiveAgent












LiveAgent pricing
LiveAgent has a free version and offers a free trial. LiveAgent paid version starts at US$15.00/month.
Alternatives to LiveAgent
LiveAgent Reviews
Feature rating

- Industry: Internet
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
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Review Source
Great customer service and simple ticketing software
If you are thinking about using LiveAgent, one piece of advise I can give you is to spend some time figuring out how to use the tools that it provides. For some of them, it isn't exactly obvious how to do it, but if you put in the effort to figure it out, you'll find that the service is more than worth it.
Pros
I really like the platform, since it is really simple to operate and I can thus practice my customer support agents on it. The platform has a wide variety of appealing features, some of which are detailed in the following list: The ability to share a mailbox, improved lead capture and engagement, heightened efficiency, outstanding value for the money, and a great deal of additional benefits are also included.
Cons
Only the most expensive tier, which often comes with numerous features and options that you might not want, offers a link to social media; however, if you wish to add any of these features à la carte, doing so will be expensive on its own.
Response from QualityUnit
Hello Shayla! Thank you very much for giving us 5-stars :) We are always glad to see that LiveAgent is helping our customers save time, increase productivity and manage their customer communications better.
For any inquiry regarding functions or integrations that might further improve your experience, feel free to reach out to our 24/7 support.
- LiveAgent Team

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
LiveAgent is professional for agent and customer
It's excellent that customers may leave a note or utilize the knowledgebase to solve issues when agents are unavailable (for example, outside of business hours). It's great that many people may work on a ticket at once, and we can all see who's working on what and how they've responded.
Pros
Just do it! Superb assistance, interesting and expertly presented content, and a thoroughly professional demeanor throughout. Because of how user-friendly it is for salespeople and consumers alike, our business has no plans to switch providers. Many customers have been helped by a live person who answered their concerns or resolved their issues immediately, eliminating the need for them to wait on hold.
Cons
It's not like I love the pause button or anything. I'd rather have the option of setting an away status that sends a busy signal to the customer while I take a quick break for whatever reason (comfort, food, etc.). However, the IT assistance is excellent, and while I agree that some features, like scheduling store hours, are overly difficult, I appreciate the effort.
Response from QualityUnit
Hello Sarah, thank you very much for your amazing review! We appreciate you sharing your feedback with us and we are thrilled to see you satisfied with our solution not planning to switch to any other provider. Feel free to send us more details about how exactly you imagine the feature of setting an away status via chats on our website and we will be happy to report it to our developers for our future improvement. Until then, you can put yourself on pause at any time so that no chats/calls would ring to you and your colleagues could also see that you are currently on a pause. You can also reach us via email at [email protected] at any time! :)
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Frustrating Chat Tool
Not as user friendly as Tawk.
Pros
Got it because it was on an AppSumo LTD, so low priced and also it had the feature of visitors to call as well besides just chatting.
Cons
Biggest peeve was that, if you don't log into the back-end at certain intervals, you will have to log-in to keep your app active on your website.
Response from QualityUnit
Hello there! Thank you for your feedback. As to being logged out. It seems likely that this is a settings issue. Please, feel free to contact us via chat on our website 24/7 and our support team will assist you in this matter.
- LiveAgent Team
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for Free Trial
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Review Source
Easy to provision, simple setup and useful analytics
It seems like a good value for money.
Pros
Like the Dashboard which provides a simple and necessary summary.
The Ticket menu visualizes the queue, interactions status and timing.
Like the Chat option as a feature even we didn't manage to test.
The call menu can provide a useful analytics view.
Cons
It took me some time to set up the ticket routing rules.
Reasons for Choosing LiveAgent
Ticket and mail communication management.Switched From
monday.comReasons for Switching to LiveAgent
Combination of cost and functionality.Response from QualityUnit
Helo Marin! Thank you for sharing your feedback! Should you need any help with other LiveAgent's functions, feel free to reach out to our customer service that is available to you 24/7 :)
- LiveAgent Team
- Industry: Education Management
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Super easy to use and train other staff on
Pros
I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate.
Cons
There was nothing i could think of that I dislike. Maybe things that aren't preferred are the locations of some buttons? When closing a ticket, sometimes it's tricky to find where to do so or to end a chat on our end.
Alternatives Considered
HubSpot Marketing HubResponse from QualityUnit
Hi Amanda! :) Thank you for your awesome feedback! It's great to see that your staff has learned how to use LiveAgent right away. Should you or your staff need any help, we are here for you 24/7 via chats or email.
- LiveAgent Team