About LiveAgent












LiveAgent pricing
LiveAgent has a free version and offers a free trial. LiveAgent paid version starts at US$9.00/month.
Alternatives to LiveAgent
LiveAgent Reviews
Feature rating

- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Great customer service and simple ticketing software
If you are thinking about using LiveAgent, one piece of advise I can give you is to spend some time figuring out how to use the tools that it provides. For some of them, it isn't exactly obvious how to do it, but if you put in the effort to figure it out, you'll find that the service is more than worth it.
Pros
I really like the platform, since it is really simple to operate and I can thus practice my customer support agents on it. The platform has a wide variety of appealing features, some of which are detailed in the following list: The ability to share a mailbox, improved lead capture and engagement, heightened efficiency, outstanding value for the money, and a great deal of additional benefits are also included.
Cons
Only the most expensive tier, which often comes with numerous features and options that you might not want, offers a link to social media; however, if you wish to add any of these features à la carte, doing so will be expensive on its own.
Response from QualityUnit
Hello Shayla! Thank you very much for giving us 5-stars :) We are always glad to see that LiveAgent is helping our customers save time, increase productivity and manage their customer communications better.
For any inquiry regarding functions or integrations that might further improve your experience, feel free to reach out to our 24/7 support.
- LiveAgent Team
- Industry: Newspapers
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
LiveAgent has helped us simplify our engagement with customers.
LiveAgent makes it super easy to engage with our customers from one place. It was very easy and fast to install, set up and it keeps updating. Also, LiveAgent is very safe and secure.
Pros
LiveAgent has helped us simplify our engagement with customers since it allows us do everything from one place. I like the ability to handle all customers inquiries from one place which saves much time.
Cons
I haven't yet identified anything challenging while using LiveAgent.
Response from QualityUnit
Hello Tabitha, Thank you for your wonderful review! It's great to know that LiveAgent has made your customer engagement easier and more efficient. We appreciate your kind words about the ease of installation, updates, and security. Our team constantly works to improve the platform and ensure a seamless experience for our users.
If you ever come across any challenges or have questions, feel free to reach out to our support team. We're here to help!
Wishing you continued success in your customer engagements!
- LiveAgent Team
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Mediocre lifecycle management
It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.
Pros
It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.
Cons
Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots.
This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.
Reasons for Switching to LiveAgent
price affordable and worthy featuresResponse from QualityUnit
Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience.
We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term.
All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
A Comprehensive and Superior LiveChat Solution
Overall, our experience with LiveAgent has been very positive. The comprehensive suite of features and integration with our other systems has allowed us to provide a much more efficient customer service experience. We've noticed an increase in customer satisfaction since using LiveAgent and would recommend it to anyone looking for an easy to use and comprehensive chat solution.
Pros
LiveAgent has been an invaluable addition to our customer service team. We've been able to provide a much more efficient and comprehensive chat service to our customers. It's easy to use, and the integration with our other systems has been seamless. We've noticed an increase in customer satisfaction since using LiveAgent.
Cons
The only downside to using LiveAgent is the occasional lag when trying to connect with customers. This has been a minor issue, however, and the customer service team has been quick to address any issues we've encountered.
Response from QualityUnit
We at LiveAgent thank you for giving us your trust and kind words while experiencing our helpdesk solution. We strive for our customers success and are very happy to hear that we have assisted in your customer relations.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Top customer care software
Pros
This software makes customer care activities much easier to handle. Since it connects many different platforms, it makes us more effective because we are able to respond to customer queries very quickly. Overall it completely changed the experience of work in customer service department into better (before the implementation it was quite chaotic and stressful) and I believe also customers feel nicer experience from customer support.
Cons
The only cons I find is occasional lagging when opening new chats. One more thing is that you are not able to set your own priorities of notifications.
Response from QualityUnit
Hello Sabina! Thank you for sharing your 5-star experience with LiveAgent! It warms our hearts to know that we've made a significant impact on your customer service department. We also appreciate your feedback regarding the occasional lag when opening new chats. Rest assured, we're constantly working on improving our platform, and your input is invaluable in that process.
- LiveAgent Team