About LiveAgent












LiveAgent pricing
LiveAgent has a free version and offers a free trial. LiveAgent paid version starts at US$15.00/month.
Alternatives to LiveAgent
LiveAgent Reviews
Feature rating

- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Great value for product
Pros
Easy to use and setup. Team helped us set up when we began
Cons
Sometimes can get a bit complicated but I understand it's needed.
Response from QualityUnit - LiveAgent
Hi Steve! :) Thank you for the kind words about LiveAgent! We're thrilled to hear that it was easy to use and set up, and that our team was there to assist you.
- LiveAgent Team

- Industry: Hospital & Health Care
- Company size: 5,001-10,000 Employees
- Used Daily for 2+ years
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Review Source
This support desk software is fantastic
The availability of prefabricated responses is wonderful, and using them has allowed me to save a significant amount of time. I also like that I can make new fields to store specific bits of information about my customers.
Pros
Using LiveAgent, I can view the cases being worked on by my teammates in real time. LiveAgent has made it easy for me to monitor my team's progress and understand what problems each person is solving.
Cons
There is no internal chat functionality on the LiveAgent platform. The service has eliminated all chat features save for those between the agent and the customer. This is an essential function, as we rely on third-party applications for data transfer and communication.
Response from QualityUnit - LiveAgent
Hi Sara,
Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you. You are still able to have an internal chat with another agent in the system - simply click on the dot next to their name and start an internal chat. Feel free to contact us in case you would have any questions about it - we are available 24/7!
- Industry: Human Resources
- Company size: 5,001-10,000 Employees
- Used Daily for Free Trial
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Review Source
Operations
Very interesting
Pros
Apps installation and use for cyberspace
Cons
Easy use of software for easy use in Msword
Response from QualityUnit - LiveAgent
Hello Jerry! Thank you for your review!
- LiveAgent Team

- Industry: Hospital & Health Care
- Company size: 5,001-10,000 Employees
- Used Daily for 1+ year
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Review Source
Multi-business customer support tool
LiveAgent is our go-to for both external and internal ticketing systems for customer service. We were able to resolve customer support queries and internal tickets more quickly as a result of this change.
Pros
I'm able to consolidate a lot of different client engagement tools into one streamlined dashboard thanks to this. There are numerous viable choices for organizing tickets and managing agents.
Cons
To host LiveAgent in-house is not an option. For compliance reasons, you'd rather host it internally. however, there aren't a lot of options for that kind of thing.
Response from QualityUnit - LiveAgent
Hi Krishna,
Thank you for your kind feedback. We are glad to see that LiveAgent has been the right fit for you, despite not offering an on-premise version. Remember, we are available 24/7 via chat and email so feel free to contact us any time in case of questions or issues. Have an awesome day!
- Industry: Internet
- Company size: 2-10 Employees
- Used Weekly for Free Trial
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Review Source
Better and cheaper than other ticketing software
I like the overall functionality of the software very much.
Pros
The dashboard functionality is simple and clean looking for viewing. It's definitely better and affordable compared to other ticketing software that I've tried.
Cons
Haven't figured out how to create alias emails for department created.
Alternatives Considered
Zoho DeskReasons for Choosing LiveAgent
Easier to use and cheaper and it provides more than front currently offers.Switched From
FrontReasons for Switching to LiveAgent
Easier to use and cheaper and it provides more than front currently offers.Response from QualityUnit - LiveAgent
Hello Samantha. Thank you for your review of LiveAgent. We're glad to hear that you find our LiveAgent user-friendly and cost-effective compared to other ticketing software. As for alias emails, our support team would be more than happy to assist you in figuring out how to do this, please don't hesitate to reach out to us via chats or email.
- LiveAgent