4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About Connecteam

Connecteam was designed and built as a true all-in-one solution. Easily engage and manage non-desk employees with a true all-in-one mobile app. Connecteam offers a powerful, mobile-first platform that helps improve communication, enhance daily processes and save time. Connecteam is trusted by over 12,000 companies and is used by more than 100,000 employees worldwide. Starts at just $29/month for up to 30 users - sign up now and start your free 14-day trial! Running a business is hard and at times overwhelming. That’s why we created Connecteam, so businesses can easily communicate, operate and train their deskless teams, no matter where they are. Our mission is to help businesses thrive by taking away the daily hustle and complexities of managing teams so they can have the peace of mind to grow and run their business. We focus on everything employees and managers need to better manage their day to day, in one easy to use platform: multiple tools to enhance employee communication and engagement, employee training and onboarding, employees scheduling, time tracking, timesheets management, digital checklists and forms, task management, HR and welfare, knowledge centers, files storage, and much more! Ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). And the best part? Connecteam works like lego. Every business can activate the features it needs and highly customize them for the best fit.
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Connecteam pricing

Connecteam has a free version and offers a free trial. Connecteam paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Connecteam

Connecteam Reviews

Feature rating

Value for Money
4.8
Functionality
4.7
Ease of Use
4.7
Customer Support
4.9
5 reviews of 326 View all reviews
Barbara Anne Elliott
Barbara Anne Elliott
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/09/2023

I love Connecteam!

The quality and ease of our communication has improved exponentially. All Employee management has improved as a direct result of implementing Connecteam!

Pros

Connecteam is the solution my clients have been looking for for Staff Management!

Cons

Like anything there is a learning curve and the set up of all the features does take some time - but man is it worth it!

Alternatives Considered

When I Work, Slack, OneTeam360 and Homebase

Reasons for Choosing Connecteam

Home Base was not user friendly and I just couldn't get it set up to do what I wanted.

Reasons for Switching to Connecteam

Connecteam is THE BEST!

Response from Connecteam

Thank you so much for your amazing review! It's so great to hear you were able to switch from 4 different software to Connecteam's all-in-one, and that you were able to customize it to your liking and dramatically improve communications in the company :)

Thanks again for sharing your experience with us! If there's anything you need, we're available at [email protected] around the clock :)

Replied 19/09/2023
Jane
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/07/2023

I Absolutely love Connecteam

I love Connecteam and their Customer support is fantastic. I brag about them to all my friends and clients. They can't beleive how easy my office runs with this app. I have referred three other people (companies) to connecteam, one of which has already signed up and the other two are busy looking into it at present.

Pros

It has made my life so much easier. I use the forms feature, times clock and quick tasks. Just love everything about this app. Love the feature of the geo-fence which prohibits personnel from clocking in until they are on site. Saved me alot on overbooked hours. I love the quick tasks that runs my office much smoother than the old fashioned diary.

Cons

If I must be honest, the only thing that sometimes is irritating is that I am on advanced plan and can use most features, but some features are limited. I can use them but not to their full capacity. I would suggest that if your package allows for eg quick tasks that it allows the full function of quick tasks and not limited use. I have made a suggestion today to the lady that helped me from Connecteam to make it so the person I am assigning a task to cannot delete that task without my approval.

Alternatives Considered

Asana

Reasons for Switching to Connecteam

It was so user friendly. It took me two minutes to get hooked.

Response from Connecteam

Jane, it's so awesome to hear you're able to run your business from one place and improve multiple aspects of your day to day :)

Can you please email me at [email protected]? I would love to chat :)

Thank you!
Chen from the product team

Replied 05/07/2023
Josh
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 06/03/2023

Buyer beware (you get what you pay for!)

Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.

Pros

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

Cons

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

Alternatives Considered

Visual Planning

Reasons for Switching to Connecteam

Price, but again, you get what you pay for I guess.

Response from Connecteam

Thank you for your feedback, Josh.

We're sorry to hear you have such negative feelings about the platform and would like to improve as much as we can.

As for the schedule - did you try to have a live meeting with your account manager? That can help us understand what's important for you when scheduling your team, and advise on the best tools to do that (templates, open shifts, repetitions, etc.).

As for the customer service you've received, the reason the team asks for screenshots or videos is in order to identify the problem. If it's a technical issue that's not happening in all accounts, it means we can't reproduce it. If we can't reproduce it, we can't understand what needs to be fixed. While this can be annoying, it's important so we can help. If it's not a technical issue, we need to understand exactly what you're doing in order to advise.

My name is Chen and I'm from the product team. If you'd like to talk to me directly, please email me at [email protected]. Thanks!

Replied 08/03/2023
Faith
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2023

The UPS Store

Excellent, the support team is always available and can assist me with what I need.I would highly recommend this to any other companies, hence why we agreed to film the advertisement.

Pros

Accessibility and interface are excellent.This app makes admin side of keeping track of staff hours the easiest I've seen.It is particularly helpful when it comes to employees that work in multiple places/

Cons

Getting staff used to a new clock in system will always be difficult. Some features I think can be improved on (i.e. accepting multiple shifts at a time in job scheduler, easier schedule making in app)

Response from Connecteam

Thank you so much for recommending Connecteam, Faith :)

We truly appreciate your willingness to help us spread the word about how Connecteam helps businesses with a majority of employees that do not sit in front of a desk, to better communicate and operate their day-to-day :)

As for improving the ability for users to accept multiple shifts at once, and making a better scheduling experience for admins in the mobile app - we completely agree and already have plans for those areas.

Thanks again for everything :)

Replied 13/06/2023
Natalie
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/04/2023

Pleased with the product

My team was hesitant to use Connecteam but it was so easy to learn! I love that I have access to it on my phone & computer - it really keeps me organized and I can easily stay on top of everything that is going on. Before, things would pile up quickly and communication wasn't as efficient as it is now. Any problem I encounter is QUICKLY addressed by customer service representatives!

Pros

Every feature we use has streamlined and organized my team for the better. The customer service is excellent and the ease of using the app & website is so simple! I really appreciate the videos on each feature - I much prefer learning it on my own and then sharing the videos with my team to help them become more efficient as well.

Cons

I wish there could be a combo package. While I primarily use Connecteam for "Operations" it would be nice to have some more than the free options in HR.

Alternatives Considered

monday.com

Reasons for Choosing Connecteam

This was cheaper and gave us more options. I also like that I didn't need to "build" it - the structure was already there and all I needed to do was adjust it to our needs.

Switched From

monday.com

Response from Connecteam

Thank you so much for recommending Connecteam! We're happy to hear you're able to get more with Connecteam, all from the same place :)

Our Hubs are already extremely low-priced compared to other solutions in this class, but if you'd like a discount, we can talk :) Please contact me personally at [email protected] so I can assist you as quickly as possible. Thanks again!

Replied 28/04/2023

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