4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Sogolytics

Transform your organization's customer experience with the SogoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips, including Key Driver Analysis (KDA) you'll identify CX priorities based upon your customers' attitudes, needs, and behaviors.
Sogolytics Software - Survey Distribution
Sogolytics Software - Reporting
Sogolytics Software - CX Dashboard
Sogolytics Software - Survey Distribution - thumbnail
Sogolytics Software - Reporting - thumbnail
Sogolytics Software - CX Dashboard - thumbnail

Sogolytics pricing

Sogolytics has a free version and offers a free trial. Sogolytics paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Sogolytics

Strategy & Research

Qualtrics CoreXM is a cloud-based platform designed to help organizations generate sales insights and optimize product...

Alchemer

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the...

Microsoft 365

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software...

SurveyMonkey Audience

SurveyMonkey Audience is a market research solution designed to help businesses collect customer data using surveys and...

SurveyMonkey Enterprise

SurveyMonkey Enterprise is a 360-degree feedback solution designed to help businesses in education, healthcare, IT and...

Customer Frontlines

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses...

Sogolytics Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 720 View all reviews
Mavares
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 14/07/2018

A good survey represents a clear business idea

Save time and effort with the best results in your business

Pros

The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Cons

Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Jeremy
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/03/2021

We love SoGoSurvey and use it almost exclusively now

We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!

Pros

SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

Cons

The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

Alternatives Considered

Google Forms

Reasons for Choosing Sogolytics

SoGo has FAR more features. Yes, there is a cost, but the cost makes for a more professional experience than Google or Microsoft Forms.

Switched From

Google Forms

Reasons for Switching to Sogolytics

Far more features and something that looks very professional and intentional, instead of an afterthought like a survey via Google Forms can appear to be sometimes.
khulood
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

3
Reviewed on 21/04/2018

great experience

Pros

I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.

Cons

I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.

Michael
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2022

Collecting a mix of quantitative and qualitative feedback - 30 developing country health...

We did a review and synthesis of 200 tropical disease research projects across institutions in 30 developing countries. We wanted to collect a range of information, including: their experience with the program, suggestions for improvement; sharing of tools they developed and learning that have potential for transfer to benefit counterparts in other countries.

Pros

I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

Cons

We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

Alternatives Considered

SurveyMonkey

Reasons for Switching to Sogolytics

I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.
Katie
  • Industry: Market Research
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 09/11/2020

Free Trial Review

Very pleased with the product in a free trial. Many desirable features are in the various paid tiers.

Pros

Easy to add survey questions, rearrange, create pages. Was able to quickly export data. Clear on navigation within projects. I liked the test survey option.

Cons

I would have preferred more template demographic questions or fields. Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export.

Alternatives Considered

Google Forms and SurveyMonkey

Reasons for Switching to Sogolytics

Review indicated that SoGoSurvey had most features in free option and SurveyMonkey didn't export data for a free version. Google Forms only exports to Google sheets. I needed quick export to csv. The student license was very desirable as my immediate use cases are for school projects.

Response from Sogolytics

Thank you, Katie. We hope to see you back when you are ready to conduct your your next market research project!

Replied 10/01/2021

Related categories