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About Dynamics 365
Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.
The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.
Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 pricing
Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at US$50.00/month.
Starting Price:
US$50.00/month
Free Version:
No
Free trial:
Yes
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Dynamics 365 Reviews
Feature rating
5 reviews of 5,687
View all reviews
Ty
- Industry: Paper & Forest Products
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 15/11/2019
Dynamics in a league of it's own
I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
Pros
I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.
Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.
Cons
I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Dynamics 365
Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.
Wayne
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
2
4
Reviewed on 26/12/2023
Leading SME ERP S/W in the marketplace
Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +.
Pros
Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN.
Cons
Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime.
Reasons for Switching to Dynamics 365
Legacy product that would be less challenging to upgrade.- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 24/07/2024
Microsoft Dynamics 365: A Comprehensive Review
Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of:
- Strong consulting partnership
- Strong services expertise
- Overall cost
- Financial/organizational viability
- Product roadmap and future vision
- Product functionality and performance
- Breadth of services
- Strong customer focus
- Strong user community
After utilizing this software, I know it is the best fit for us, and we will not switch to anything different.
Pros
The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful.
Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads.
Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click.
Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as:
- Upgrading dynamic processes
- Improving business process results
- Driving innovation
- Enhancing business process agility
- Improving customer relations/service
- Driving revenue growth
- Cost management
- Improving supplier or partner relationships
- Creating internal/operational efficiencies
- Reducing time to market
Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.
Cons
I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation.
Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time.
Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.
Verified Reviewer
- Industry: Machinery
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4
3
Reviewed on 12/07/2024
Great tool for business management for sales and marketing teams
Pros
I like the possibility to use it on microsoft cloud and the numerous pre built applications available
Cons
It is complex to understand and it is not so user-friendly
Arihant
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 09/05/2024
Excellent, comfortable, quick, safe, and reliable
my overall experience using Dynamics 365 was amazing, it is nice software, easy to use. The UI is also good, net and clean. It's very easy to navigate and if you need help, the help box is right there. If you need live help, you can always contact a rep to help.
Pros
Microsoft offers an excellent programme called Dynamics 365 to help you manage your business. Being a member of Microsoft is really beneficial since it gets more integrated with other MS Office applications
Cons
When they have to wait for a live representative, some consumers become disinterested in the product; worse, it's their only choice. I didn't prioritise this because I don't fit the description.
