About Cliniko

Cliniko is a cloud-based practice management solution designed to help businesses in the healthcare sector manage appointment scheduling, invoicing, payment processing and more. It enables medical professionals to capture patients’ health records using customizable templates and add images, diagrams and treatment notes using a drag-and-drop functionality. Features include online booking, patient history, communication management, data export, real-time alerts, statistical reporting and more. With Cliniko’s integrated telehealth system, practitioners can offer online consultations, perform examinations and schedule appointments with patients through video or audio calls. Additionally, the application provides a reporting module, which allows administrators to gain insights into payment summaries, outstanding invoices, expense reports and practitioners’ performances. Cliniko comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Mailchimp, Physitrack, HealthEngine, Rehab Guru and more. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.
Cliniko Software - A snapshot of Cliniko's appointments on a laptop, organised by practitioner, plus telehealth on mobile
Cliniko Software - Cliniko wait list
Cliniko Software - Cliniko invoice
Cliniko Software - Cliniko consultation
Cliniko Software - Cliniko appointments
Cliniko video
Cliniko Software - A snapshot of Cliniko's appointments on a laptop, organised by practitioner, plus telehealth on mobile - thumbnail
Cliniko Software - Cliniko wait list - thumbnail
Cliniko Software - Cliniko invoice - thumbnail
Cliniko Software - Cliniko consultation - thumbnail
Cliniko Software - Cliniko appointments - thumbnail

Cliniko pricing

Cliniko has a free version and offers a free trial. Cliniko paid version starts at US$45.00/month.

Starting Price:
US$45.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

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Cliniko Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.9
Customer Support
4.9
5 reviews of 13 View all reviews
Sylvie
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/01/2019

Best Software for Managing your Clinic

I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.

Pros

Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources

Cons

I wish there was more in depth reporting options or trends notifyer

Stuart
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/10/2020

Great Company. Great Customer Service. Great Product

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.

Pros

Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.

Cons

We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.

Alternatives Considered

Medesk

Reasons for Switching to Cliniko

I looked at around 3 competitors, but can only remember Medesk by name. Cliniko was more user friendly than any of the others, by some margin. I also felt that Cliniko’s customer service was far more personal and pleasant.
Brooke
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/03/2022

Good program overall

Overall Cliniko was a good program with a lot of great features

Pros

Easy to learn, pretty intuitive, good tech support

Cons

It would be nice if they could come up with some way to allow only existing clients to use the online booking system (such as a login only for those that have seen you before)

Luke
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2020

Great Software & A Great Company

9.5/10 for the software
10/10 for the customer service
10/10 for value for money

Pros

Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so.

Cons

The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently.
Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.

Alternatives Considered

Timely and Mindbody

Reasons for Switching to Cliniko

Mindbody can be incredibly slow and their customer service is below par. As they are based in the US, getting help for an Australian business was awkward. The final straw was removing my ability to export my own data without significant cost... a service that was previously provided (and should be) without charge.
Diana
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/03/2020

So happy using Cliniko for our practice

Great, love the paperless ability and having online booking. and access to appointments from anywhere

Pros

The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments

Cons

profit from stock sales hard to gauge and not as many reports as other softwares. Integrating it with Xero for stock causes more issues.

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