About Monster VoIP

Monster VoIP is a Unified Communications as a Service (UCaaS) solution that helps voice-over-internet-protocol (VoIP) providers streamline client interactions by leveraging various communication tools such as business phone systems, messaging and video conferencing. Using the auto attendant feature, enterprises can manage calls, configure music-on-hold and automatically route incoming calls to available agents. Monster VoIP provides multilingual mobile applications for iOS and Android devices, which can be utilized by businesses to make audio/video calls, store new contacts in a built-in database and utilize pre-defined provider lists to add new accounts. Managers can use the screen sharing functionality to conduct online presentations and hold virtual meetings with several participants, improving collaboration across the organization. Key features of Monster VoIP include call recording, eFax, file sharing, voicemail management and click-to-call. Pricing is based on monthly subscriptions and support is extended via live chat, phone, email and other online measures.
Monster VoIP Software - Monster VoIP video calls
Monster VoIP Software - Monster VoIP contact management
Monster VoIP Software - Monster VoIP video calls - thumbnail
Monster VoIP Software - Monster VoIP contact management - thumbnail

Monster VoIP pricing

Monster VoIP does not have a free version but does offer a free trial. Monster VoIP paid version starts at US$27.00/month.

Starting Price:
US$27.00/month
Pricing Details:
$27 per user per month OR $270 per user per year!
Free Version:
No
Free trial:
Yes

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Monster VoIP Reviews

Feature rating

Value for Money
5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 41 View all reviews
Brian m. B.
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/02/2019

Monster Voip used in a CPA Firm

MV-Business Voip has been great. Transition was smooth, customer support is able to fix issues fast, and the quality of the VoIP service is outstanding.

Pros

The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient.

Cons

The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email.

Response from Monster VoIP

Hi Brian,

Thanks so much for the detailed feedback!

Replied 23/12/2019
Michael D.
  • Industry: Wholesale
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/02/2020

The Most Underrated VOIP Service On The Internet

I thought the entire experience was more than I had expected. MV actually sent their lead technician from Los Angeles to Cleveland to help with our go live and get everything right. While there were a few issues that took a little longer to get sorted out, they got the job done.

The times that I have had to reach out to support were always easy experiences that resulted in quick answers.

Pros

I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office.

Cons

My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying.

Alternatives Considered

OnSIP, Nextiva, Verizon Connect and 8x8 Virtual Office

Reasons for Choosing Monster VoIP

We were at the end of our contract and I was looking for a more affordable solution.

Reasons for Switching to Monster VoIP

I've always felt that VOIP should be easy and uncomplicated. A phone system should not feel like you are trying to operate The International Space Station. My initial conversation with one of the co-founders of the company was what I was looking for. They had all of the options I was looking for and didn't feel like they were over-promising. He wasn't trying to make the sale that day. I believe it took 3 months before we were ready to pull the trigger from the initial conversation. The phone model options, functionality, and the overall cost were also large influencing factors.
Jessy D.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 23/11/2020

Wonderful Service once it is setup but can take forever to get it setup.

Long initial setup which put the schedule of everything planned behind. Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached. Waiting on support to respond back about issues and inquires takes forever at times. We actually still have a bunch of inquiries/issues that still to this day have not been answered or resolved for example a simple one is their mobile app. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago.

Pros

Quality service. Little to no issues during use of service.

Cons

Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs.

Alternatives Considered

VoIP.ms

Reasons for Choosing Monster VoIP

For better features and services but we may be going back to our old provider or on the search again.

Reasons for Switching to Monster VoIP

Because their details made it appear as the best option leaving out many key details that should be listed. One major detail being it can take a while for the initial setup as it is all done manually by their staff when ever they end up deciding to call you. I ended up having to call in just to get my stuff started because I wasn't hearing from anyone which honestly shouldn't ever be the case because they should be fairly efficient at their response and setup time if they are going to do everything manually.
Dash M.
  • Industry: Business Supplies & Equipment
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/05/2020

Best Phone system

Great service and great support when needed.

Pros

The Salesforce integration makes things more efficient for me with the clic2call and call logging.

Cons

I wish they had call transcription to log notes in my crm.

Response from Monster VoIP

Thanks so much for your feedback!

Replied 03/06/2020
Sandra D.
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 20/12/2019

Good customer service support

We are pleased with the service, although sometimes it fails to work, they have good technical support

Pros

System is easy to use, functions are fast

Cons

Sometimes connection fails and we can't send fax

Response from Monster VoIP

Hello Sandra,

Thank you for your feedback. We are glad you are happy overall. We did look into your account and it looks like the issue you had was related to your internet service and not our system.

Replied 23/12/2019

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