CloudAgent does not have a free version but does offer a free trial. CloudAgent paid version starts at US$45.00/month.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
Advanced and an intensive solution that meets all requirements
Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority
Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info
Reasons for Switching to CloudAgentThe customization's and the feature availability and the ease of access for the same
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
Best Cloud Telephony Software
Overall, I am very satisfied with the product and now exploring chatbots and voicebots that the team has to offer. Hopefully in a couple of months we will be starting the case study for voicebot.
CloudAgent has easy integrating options with most of the CRM partners. Although most of the integrations were done at the implementation phase, we needed more integrations at a later point. The team is efficient and tech-savy. They developed and delivered within the estimated timelines.
Personally as an implementation person, I like the Report Portal. A vast number of reports can be downloaded or scheduled at various intervals to different group of stakeholders. Reports are available and most importantly the data is accurate.
The team assigned to me was easy to work with. They understand the need and take it back to their tech team to check the feasibility. Nothing is promised upfront.
I wouldn't say that this is a con but software behave strangely at some point. There are instances where the screen freezes. However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent. But eventually, we have seen improvement over several months from when the issue occurred.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
NoT Always Reliable
Calling is the best part. Worst part is Freezing.
Calling function is great. Our Clients can be reached easily.
The software freezes automatically while we get a call or post call.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.
Ease of use. Easily integrated with SugarCRM BPM360 that we use.
The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements.
Since 2017 I have not seen any upgrade and features added that makes the software
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
Comparatively the best Dialer available in market
The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc
Nothing much to complain as the the cloud agent meets my requirement