About Simphony POS
Simphony POS pricing
Simphony POS does not have a free version and does not offer a free trial.
Alternatives to Simphony POS
H&L POS
Simphony POS Reviews
Feature rating
- Industry: Hospitality
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Simphony Review - Minor DKL Food Group
Overall the software is a decent POS software, the customisation ability is a good fit for our business with the ability to fluidly adjust our products and menu to maneuver our business into strong customer sentiment positions.
Earlier versions were prone to bugs, however the later versions appear more streamlined and database resource utilisation is lighter than it used to be.
Once knowledge base is established and internal support personnel skills are enhanced the support of the software is quite easy.
Pros
The software once configured and implemented is easy to use, it's heavily customisable, allowing the ability to adapt for changes within the business and products.
The ability to update the software from the enterprise level out to all Properties\Workstations, is a convenient ability to have when managing a fleet of stores and POS terminals
It ties into its own reporting system and the MyMicros App makes store sales checking a breeze
Cons
The software and the back end design is very complex, it takes a lot of training with skilled trainers in the Oracle business to build and maintain those skill sets.
Cost can be quite expensive when starting out, when there is a sufficient retail footprint the pricing can be negotiated to competitive rates
- Industry: Hospitality
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Oracle = A great global partner
I have been happy with our experience with Simphony. They provide a great product
Pros
One stop shop. POS, purchasing and reporting.
The software has great capabilities and covers all areas a hospitality business requires
Cons
Most adjustments to the program involve an additional purchase.
Immediate support not often available
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
What Happened to Micros? Oracle. Make a wise choice don't choose Simphony.
We used Micros Res 3700 and loved it had no choice but to make a switch as Oracle is not supporting Micros Res 3700 any longer. We choose Simphony because Micros Res 3700 had the best support, including live support. Micros had service was 24/7.
It was a really bad choice.
Oracle Simphony has basiclly no support, you call support, they issue a ticket or tell you that someone will be calling you back and you never hear back from anyone. There is no support live help desk .
Since, Oracle purchased Micros, service and support has suffered greatly.
They are always trying to upsell you to purchased 3rd party items, that they eluded where included in product during the original meetings.
Micros NYC/Oracle is by far the worst software installers/developers that I have ever worked with.
Make a wise choice, don’t choose Oracle Simphony.
Pros
The ease of menu updating and cusomtization.
Cons
There is no live support, no service, no support help desk; most times it takes days, weeks, even months to hear back from anyone.
Since our installation in July, 2020, 3 months later and there are many unresolved issues, with the credit card readers, time clock, reports not balancing to each and many other among other things, that just don’t work.
- Industry: Restaurants
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Simphony
effort put in on setting it up - worth it - architecture is good & functional. Never really had any down time - if internet down - all printers & KDS still work on the LAN. Have a good account manager too which helps!
Pros
Moved into teh cloud from Res to Simphony - was a great move for us - less spend on hardware, updates through icences /subscription to services. We integrate a lot through simphony with accounts, loyalty, takeaway/delievry platform, Gift certificates. Has great inventory mgt capabilities with theoreticals. We manage the one database across different concepts and countries pretty easily. Integretaed with payroll, Open table, Windcave - Tablets for servers. Real time updates pretty much on phone app. Kiosks integrated. It all works!
Cons
Sometimes support a little clunky, but we get there in the end.
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
POS platform, not just a POS
We are integrating self-service ordering with Simphony, and it is a good solution that works for a huge amount of monthly transactions. Simphony gives us great flexibility and supports our solution in a good way.
Pros
Simphony is a whole suite of software including Gift & Loyalty, Reporting & Analytics and also provide extensibility by developing additional modules that can extend functionality in Simphony. It has API:s for integration and is well documented.
Cons
It was hard to find out the correct deployment model in some cases. Setting up a large Simphony installation comes with a large amount of options and choices that is needed to get it up and running in a stable production environment. It takes some work to find the optimal deployment.
