RingCentral MVP Reviews

Pros

Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.

Cons

The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.

Pros

I like all of their features, the call monitoring, call recording and many more. Overall, RingCentral is a powerful and reliable communication and collaboration platform that can help businesses improve their productivity and efficiency. Its ease of use, feature-richness, and scalability make it a top choice for businesses of all sizes.

Cons

For me that would be limited integrations. While RingCentral offers integrations with many popular business applications, some users have found that it lacks integration options for some less common applications.

Alternatives Considered

Microsoft Teams

Reasons for Choosing RingCentral MVP

Zoom is expensive and I sometimes got lost in their UI

Reasons for Switching to RingCentral MVP

Inexpensive and has a simple UI

Pros

The mobile app was easy to use but if the system did not back up the app it was all a waste of time...

Cons

everything was terrible. I had to purchase a cell phone and have the number transferred to it.

Pros

The main things this system does well; call routing, mobile access, voicemail, call transfers.

Cons

This software takes a very long time to set up and get rolled out to the team. This is not cheap and only gets more expensive over time. Their customer service is terrible. I have to search to find out anything on my own. I have tired to schedule numerous meetings with my account manager and usually don't get a reply. The last time we actually got one scheduled he flaked and never called into the meeting. I had my whole team there waiting.

Pros

Easy to manage portal in order to edit call flow. When we move people around we can easily edit options

Cons

When calling for customer service sometimes I’m tranferered and also when authenticated it takes a few times

Pros

Reliable telecom product and so much more significant for its value and features

Cons

no issues easy to use across the country and helps keep everyone connected

Pros

I am working remotely and been hsing RingCentral for over 2 years. I am located in Europe and I am using the US number without any issues.

Cons

Nothing that I can think of. Easy to use.

Pros

Our real estate team has an overseas team for making calls and this keeps everything accountable and simple. It makes it transparent who has been communicated with, the jobs completed, and the central number for our team office is kept available.

Cons

I think the price point is higher than competitors.

Pros

Easy to use and learn how to use and navigate all the features!

Cons

Sometimes the app will crash from time to time.

Pros

-The interface is super easy to use and I love how everything is organized- pretty flexible as you can do a lot with it (video calls, messaging, and file sharing all in one place)-The mobile app is super handy - easy to integrate ( e.g CRM )

Cons

-Some features like call recordings may cost extra, which can be a bummer-If you need to make international calls, you might need to upgrade to a more expensive plan-Sometimes during video calls, especially with lots of people, there can be a few hiccups and lags

Pros

The ability to configure the platform as required to meet your business requirements. We use it to handle all inbound calls and can route them to mobile phone, desktops and to voice mail boxes as required. With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.

Cons

At first, it may appear to be difficult to set-up, but after some trials and finding some of the pitfalls we managed to get it operating how we wanted to. Our business is primarily Mac-based, so it is different from Windows. We had a couple of glitches during the early days when upgrading to the latest MacOS but these did get fixed.

Alternatives Considered

8x8 X Series, Cisco Unified Communications Manager and Fuze

Reasons for Switching to RingCentral MVP

Having completed a detailed UCaaS RFP for a client engagement sometime before and also speaking with some users who are using the platform extensively, it was a fairly easy decision to make. The economics and the functionality made it a good decision for our business.

Pros

The best thing about the software is how intuitive and easy to use it is. They didn't try to reinvent the wheel and give you an interface that you've neever seen before. Everything seems to be placed where you would expect it to be and you don't need to constantly dig for information. I also like that over the past few years they have moved all of their apps into one app to make it that much easier.

Cons

I don't like that their used to be more than one application for meetings, calling, and instant messaging. It was tedious to switch between them all. Now that they have merged them all together, it's much better.

Alternatives Considered

Dialpad, Microsoft Teams, Slack and Ooma Office

Reasons for Choosing RingCentral MVP

8X8 had a lot of issues with their messaging system. This resulted in messages slipping through the cracks and poor user / customer experiences.

Reasons for Switching to RingCentral MVP

Features, Price, and Ease of use

Pros

RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Cons

What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

Pros

Ringcentral seamlessly integrates across their desk phone, mobile, and computer platforms. Our attorneys are constantly on the go and this helps them stay connected from wherever they are. Using the mobile platforms they are able to connect to their phone to make and receive calls just like they are at their desk.

The web browser (chrome) plugins offers features like click to dial and click to text. This means we hardly ever have to manually dial a number to make a phone call.

Cons

With high quality VoIP service comes high bandwidth needs. We have to upgrade our network and internet service to be able to accommodate the increase load from the VoIP phones. The switch was worth it in the end.

Alternatives Considered

8x8 X Series and Business VoiceEdge

Reasons for Choosing RingCentral MVP

We spend about 40% less with VoIP phones through ring central over traditional landlines and have far service with much more advanced features.

Reasons for Switching to RingCentral MVP

Cost and features. RingCentral was cheaper and had better features.

Pros

1-The Customer service staff are very helpful especially that you are assigned to an account manager who is responsible to answer all your queries and account.
2-The trial period gives you a taste of all features.
3- You can access the windows software , chrome extension and PWA
4-Price is amazing for the quality service.
5-The switching between the windows app and the web based one .
6- Adjusting the calling welcome tone.
7- Zero down-time
8- You get what you pay for and even more , it's much cheaper than a lot of rivals in the market which offer the same service.
9- No setup- fees.
10- The availability of landlines from different countries based on your work needs.
11- Voice calls quality is crystal clear and exceptional.
12-The software is compatible with my Voyager Focus UC headset and I can answer the calls from my headset.

Cons

-I want to see live captions for calls done on the windows app not just the web based version and videocalls.
- videocalls could be better.
-offering call recording for all subscriptions

Pros

We switched to Ring Central a couple of months ago as we were looking for a better Phone system that will integrate seamlessly with our new Vacation Rental Software. We decided to give RingCentral Office a trial and it's been amazing thus far. We were able to integrate the software with our new Vacation Rental Software which made communication with guests far more easier and automated. One major thing that makes RingCentral office stand out is its ease of integration with other Softwares. They also have amazing customer service willing to help and guide every step of the way.

Cons

We've had a great experience thus far that I can't think of too many cons at the moment. Some may find their initial setup daunting. However, it's to be expected considering the many features the software offers, and they more than balance it up with amazing customer service willing to guide you every step of the way.

Pros

We own a installation business that installs different products for 5-7 Big Box Home Improvement Centers. We bought a new home in a different area code and poor landline phone service. Changing your phone number with a Big Box company is difficult and produces a lag time in several areas including fax and invoice payments from the Big Box. Before the move I heard about Ring Central from a competitor Installer. Most of our work came in over a fax machine at that time and when we vacationed or spent days away from the office it was hard to continue business. With Ring central all faxes come over your phone, much like a email and you can forward them to the different subcontractors right from your cell phone, taking your office with you wherever you go. Additionally, we did not have to change our office land line number when we moved but with the cloud system offered thru Ring central we were able to have all land line calls come thru our cell phone in addition to calls generated by people dialing our cell phone number. All this at very reasonable prices. I do not have to pay for land line service or fax service, but am able to fax from my cell phone or computer. Ring Central has been a life saver and very convenient for my home business.

Cons

When talking to customers or coworker thru land line cloud phone numbers---If a call comes in over cell phone, the cell phone call takes leadership and often interupts cloud system calls in progress and disconnects calls over land line number. Inconvenient.

Pros

My favorite pro on Ring Central are all the lines are recorded and there is easy access to pull up those calls. You simply log into your account on ringcentral.com and all calls can be searched by day, time or phone number. You can save the recordings to your computer and send them where applicable. Another pro is the phone has bluetooth capability. I have hooked up my head set to Ring Centrals phone lines several times. You also can easily transfer calls, add a conference call (3-way calling) and put the phone on DND (Do Not Disturb) if busy. My current Ring Central phone has 4 incoming lines available to ring, although I usually only need 2 lines. My first and last name is also on my phone. You can also set up for your phone to have different ring tones for different people and keep a phone book available on the phone for easy access of calling the people you call the most.

Cons

I have found two cons for Ring Central: Since the phone runs off of internet, if the wifi signal goes down, so does the phone. Unfortunately you will need to wait until the wifi connects again for the phone line to become active again. I do believe there is way to hard wire the phone line as well where it is not connected to wifi. The second would be the recorded calls only go back as far as 3 months. Sometimes in business we need to go back a little further than 3 months.

Pros

I liked the ability to access our phone system remotely, but this is no longer a novel tech setup.

Cons

As a business, we were assigned one [SENSITIVE CONTENT] who was incredibly difficult to reach. When attempting to seek out additional assistance as the number given to us was no longer able to reach her, we were told only she would be able to assist us - that we should try emailing once again. As we don't have an abundance of free time with which to chase down our representative, this proved to be frustrating and not at all convenient.

Pros

Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT.

Cons

Two issues we have.....

1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central.

2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell!

Pros

Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Cons

Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

Alternatives Considered

Grasshopper

Reasons for Switching to RingCentral MVP

Pricing

Pros

- Good call quality. Since it's VoIP, I was worried about call quality and dropped calls - but we've had RingCentral almost 2 years and I've never had an issue. It's all dependent on your internet connection, so if your internet is not great, then RingCentral probably isn't the best option for you.
- Once you get the hang of it, it's easy to manage accounts and set up new users.
- Great if you don't have a receptionist, or if most of your employees work remotely. You can have physical phones, as well as and app so that employees can use their cell phones.
- Much cheaper than most standard phone carriers.
- Fax option is great, you don't have to have a real fax machine - just a scanner.

Cons

- Implementation wasn't hard, but their administrative account is not the most user friendly. There are a ton of settings options, and if you don't use the phone system exactly how RingCentral assumes you will, it can take a while to configure your way and get around certain defaults.
- Customer service is about what you'd expect - only a call center with agents that are hard to understand. Luckily we only needed customer service during implementation, we haven't had any issues since.
- Employees will need to be trained, you can't just hand them the phone and account and tell them to run with it. One older employee had an extremely hard time with faxing - couldn't get over the fact that there wasn't a real fax machine.

Pros

RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons

There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.

Pros

I can use this to call from anywhere. I don't need to use my desktop phone. If I met the house and I'm working from home, I have my CRM and RingCentral on my desktop and it is almost just as good as working at the office. As far as my clients know, it is just as good. I use this whether I travel or am at home and it is seamless.

Cons

I wish it had a stronger intercom feature for the soft phones. The soft phones are the desktop applications that work like a phone.

I also wish that they would offer text-only numbers which would be super helpful so long as they do it at a much lower rate than the regular numbers. I don't want to use my regular telephone number to send text to my clients and I don't want to use the main company number to do that either. They're very good reasons for this such as I don't want clients calling me back on my desktop number because I'll never get anything done if there calling me directly all the time. I don't want them receiving a text from me at the main company number (it does allow you to set it up as though you are calling from the company's main number or texting from the company's main number but that's a bad idea for us) and then sending a text back to the main company number and the front desk team was not in the loop for the initial conversation.

Pros

The Ring Central desktop soft phone allows me to phone, fax, text, initiate voice conference calls or video meetings, and more functions I still haven't used. The platform is stable, it is easy to configure, it has excellent telephone support and it is has a very competitive price. I use a plantronics headset and have been using Ring Central for 8 years.

Cons

A couple of basic enhancements to better manage conference call access codes that have been requested on their website for the past 7 years have still not been implemented. Their product support team expects me to be able to spend an hour on the phone every time they call and try to cancel the ticket if I don't take their call immediately. But overall they have provided in depth network troubleshooting support when I have had occasional quality of service issues (robotic sounding calls).