ConexED Reviews

Pros

In the world of online learning ConexED replicates the face to face “knock on the door” experience.

Customer service is superior.

Cons

Early adopters take to it easy, those that are late adopters defer to a phone if any questions/challenges arise

Pros

A lot of communication and interaction features that fit a wide variety of needs.

Cons

Bulky interface compared to other common virtual classroom software.

Pros

I really like the feature that texts students a reminder prior to their appointment. I also like the fact that students receive a confirmation e-mail, confirming their appointment, right when they make it.

Cons

It was a steep learning curve when they first launched in January this year. There were many features that it lacked and there were serious glitches. I still do not like the fact that counselors must refresh their page multiple times a day, in order to see any same-day updates. The page should reload automatically. Also, sometimes the system times out or you need to refresh the page manually to see updates.

Pros

ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students.

Cons

ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me.

Pros

Very easy to use with a modern interface that end users desire. Customer service team is incredible, with fast response times. The pricing for the product was transparent and showed how it paid for itself on the quote. Great team.

Cons

Only wish it could do more! It is a GREAT product, but not there yet to completely replace our other product that also does case management as well as early alert flags and kudos. Would love to be able to walk away from the other product completely... right now it feels redundant to have both - but I get a lot of complaints about the other product. End users wish we could completely switch to ConexEd for case management and early alert functions (with LMS integration).

Pros

I love how students can use this product for all scheduling every type of meeting with me: in person, phone, or video. It even allows chat. It's all in one place and the appointments sync with my calendar so it blocks appointment times if I am unavailable. I also love the intake forms students complete when they make an appointment so I know how to prepare for each student.

Cons

Sometimes there is glitches in the system and students make appointments for themselves and not with me. One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works.

Pros

The features are great. Instant chat available, calendar events, scheduling appointments was easy to use.

Cons

There would like a glitch when clicking on a section and I had to click on it twice to get to the actual page.

Pros

Ease of use. Able to embed helpful cafe cards makes this much easier to use than simple zoom meetings. Can expand for multiple departments.

Cons

Right now we are juggling between this software and SARS. SARS handles the in person appointments best. At the same time I'm sure we're not the only institution that wants to drop SARS. If Conexed focused more on a friendlier in person appointment setup you'd get even more interest.

Pros

I love that it gives my students another option to have counseling sessions with me. I work with a population of students who do have access to computers and the internet but may not be able to drive down to the college for an appointment. We are in a rural area and people work so fitting in a counseling appointment at a convenient time for them over cranium cafe has been great.

Cons

I wish we could change the size of the font on the whiteboard.

Pros

It's really easy to use, being able see someone's availability and schedule appointments 24/7 is very helpful for students, and it can reduce the workout on the counseling office as they will no longer need to schedule every student appointment or simply check availability for students. The session is intuitive, it's very easy to sign in using SSO, and there is minimal training needed in order to effectively use the platform.

Cons

There are some limitations in ConexED, but those mostly center around the product not being in the same space as some of the other virtual meeting software products. It isn't designed to do everything, and knowing that makes it a non-issue, but it is not as full-featured as some other products.

Pros

The software is easy to use, and I like that the students are now organized based on the wait time

Cons

I don't think there is a way to see the students' perspective to help them navigate. Also, it tends to give issues when Apple devices are used

Pros

I like that it allows me to instantly contact people or schedule meetings and have video chats. I also like that I can contact multiple departments if needed .

Cons

I feel like it could be a little more user friendly. It took me some time to get use the the features, for example, when I scheduled a meeting with someone and I needed to log in to that meeting, I often would get confused on how to access the meeting.

Pros

I like to see who are the instructors for the ASL Program and to identify the ASL Pal with the schedule. I like how it is in the system.

Cons

*Sometimes, the person will request a schedule in the last minute. The schedule should be posted at least 48 hours.

Pros

I like that it is easy to use. I also like the "waiting room" feature that allows you to see your place in line. When it is your turn you are easily connected to the person you wish to speak to.

Cons

I don't favor the "make appointment" feature because it doesn't always work. It could be a connection or server error but I have found this to be very frustrating sometimes.

Pros

I like to stay in. Intact with the people around me who also see the future and want to impact life.

Cons

This software is quick and easy and I want everyone to find working with the software just as easy!

Pros

The features are easy to access and understand

Cons

The settings are set up strange and are a bit messy

Pros

The software is very customizable and easy to access anywhere.

Cons

Like all technology, there are glitches.

Pros

Easy to use for students and instructors. Most commands are intuitive. The connection is stable. I like the fact that some diagrams and documents can be stored for future meetings on the same topic. The interaction is close captioned allowing UDL. Even if some words are not well understood by the system because they are scientific terms, it can be corrected and is a minor nuisance.

Cons

The digital pen on the surface was not as responsive as I would wish.

Pros

Easy with online format and scheduling appointments

Cons

Advisors are rarely available or always have their away message up

Pros

I loved that there was a virtual lobby which came in handy many times when I needed quick answers that I didn’t necessarily need to enter an entire meeting for. I also love the ability for sharing documents and files directly between those within the video conference.

Cons

I feel that the overall interface was very dull and could use some more color or more of a modern approach.

Pros

I like how easy and simple it was to navigate through the program, with a simple layout and everything at your fingertips

Cons

I couldn't find the "test camera" feature in time which delayed my meeting, but other than the simple ignorance of me not being able to find a simple function everything else was great!

Pros

I loved how easy it was to upload documents and how easy it was for others to view it. Overall format of ConexEd is great and easily navigable.

Cons

The only thing that I disliked was that the other person had difficulty assessing the camera as well as seeing my signature.

Pros

Able to meet with counselors and communicate

Cons

There were often times when I had trouble accessing my meeting

Pros

User Friendly program that creates a distant face-to-face opportunity for connection.

Cons

A few technical difficulties but I believe that was on my side due to older computer equipment.

Pros

What I like most about the software is that you can connect with other members in a way that is user friendly. It is convenient scheduling appointments.

Cons

I don't have any complaints about this software.