CallHub Reviews

Pros

The UI is very easy to navigate and deploy

Cons

I really haven't developed an opinion on this matter yet

Alternatives Considered

Reasons for Switching to CallHub

Pros

This program covers all the features for our basic needs when it comes to customer's needs in the utility department.

Cons

Very seldom, we will experiences an anomaly when 120 calls couldn't launch. Also, a few occasion this was user error which customer service has gone over and beyond to satisfier the needs of our service.

Alternatives Considered

Reasons for Switching to CallHub

Pros

The capability to have a truly mobile business with agents working from and environment they prefer.

Cons

Call quality is not always what you want sometimes experiencing delays in the other person hearing you and worst, so bad that the other person just hangs up

Pros

It's easy to setup and the pricing was very good compared to other options. I love not having to dial numbers or leave voicemails and get through my lists a LOT faster!

Cons

You can't use your own number to text, and notes don't transfer to NGP.

Pros

As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

Cons

While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

Pros

Saved so much time for us calling to say the same thing over and over

Cons

It deleted our call recordings once before but we just had to re-add them

Pros

Great integrations and support is very responsive.

Cons

Not as cost effective as other competitors.

Pros

It sends the texts much more quickly than other apps.

Cons

The reporting is god-awful. It's hard to tell what's happening with your texts.

Pros

Easy to use, easy to start & stop making calls, scripts & menus

Cons

Had some issues at first but I think it was something on my end not ch’s fault

Pros

It is extremely user friendly and simple to explain to novice users. The cost is negligible to boot.

Cons

I think CallHub is an excellent service and I do not have any complaints.

Pros

Ease of campaign set up and sending.

Cons

I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.

Pros

Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

Cons

Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

Pros

Callhub made phonebanking for my candidate a breeze, especially for new volunteers who had no experience phonebanking before. We had more interest in phonebanking than door-knocking due to the pandemic, and needed to be able to quickly train folks on Callhub via Zoom and send them on their way. The basics were all there and volunteers loved being able to connect automatically to the next potential voter without redialing, as well as being able to drop a recorded voicemail instead of having to read the script over and over.

Cons

UI could be more intuitive - we ended up creating a back-up guide on how to track all responses and a script separate from Callhub that went into more detail.

Pros

Easy to use and easy to set up a campaign.

Cons

Nothing really, it’s easy for myself and my team to use.

Pros

We use Callhub for multiple processes in 9ur dual sided marketplace and it makes the process easy and smooth to be able to reach out and track campaign success.

Cons

The ability to have interaction and dialogue via texts so far seems limited after the initial reach out.

Pros

The pay per use model, meaning no need to pay a monthly or yearly membership fee to use it. I also liked that you only pay for what is sent. Not for what is not sent. I like the ease of use also, meaning, the writing of the message was very intuitive. The importing contacts was fairly easy. creating a phone book, was good.

Cons

I did not like the scheduling feature. I watched all of the videos and user blog, and no one offers a clear explanation of how the scheduling of a SMS text campaign works. I spent too much time in trial and error. ALL the errors must be published on the blog also.

Pros

The automated and free telephony, and the opportunity to urge fellow Democrats to vote

Cons

The scripts were long, complicated, and difficult to print

Pros

I like the speed with which the autodialer works to communicate the campaigns to our membership.

Cons

Uploading or editing Contact Lists can be difficult at times.

Pros

It was quick tonlearn, fast to deploy and solved my need for fast voter contact.

Cons

My only wish is our campaign would have found it sooner.

Pros

It's user friendly and incredibly affordable, we like being able to pay as you go, a huge plus!!!! This is an option few SMS providers allow, usually they make you buy thousands of dollars worth up front or charge a large monthly fee.

Cons

The only thing we would like to be able to do is set up SMS campaigns 1 week at a time vs having 1 campaign at a time each day.

Pros

Ease of use. I like the dialer feature to call leads easily.

Cons

I cant think of any negatives. Maybe the time it takes to integrate scripts but it’s pretty easy.

Pros

it is easy to use the sms peer 2 peer feature

Cons

you have to maintain a minimum of $60 in your account

Pros

Very straightforward setup and execution. Tested text service to test group and all worked as designed. Next test will include voice and email.

Cons

Not sure about ability to upload large volume of records in csv format into a relational database to create and save queries on CallHub. Could create queries off-line and upload csv files for each Group to CallHub but not sure about CallHub storage capacity. Want to contact about 2,000 people at the same time.

Pros

Ease of use particularly on the user side. Just point and click. It tracks the conversations for you and notifies you when you have response.

Cons

Deleted a record in the middle of using it and the system would not move forward from there. My understanding is they are now working on fix which will be done shortly.

Pros

Over all the features are very competitive with other dialers. They have different types of dialing systems I.e predictive and texting

Cons

I love the unlimited plan because I want to focus on making money not how much money have I already used.