User Reviews Overview
About SpotOn
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables...
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- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Spot On Restaurant
Pros
The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.
Cons
The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
More inexpensive option during COVID and much better processing rates.Switched From
1BreadcrumbReasons for Switching to SpotOn
[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. [SENSITIVE CONTENT] would find the answer and make sure to explain it in a way us restaurant people could understand.Response from SpotOn
Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at suppo[email protected] and we can look into troubleshooting that for you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Review from Cassava
after the learning curve it's been really amazing.
Pros
While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.
Cons
the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.
Alternatives Considered
Square PaymentsReasons for Choosing SpotOn
Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.Reasons for Switching to SpotOn
Because of [sensitive content hidden], and because SpotOn offers in-person installation.Response from SpotOn
Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
SCAM ALERT! It is impossible to cancel the SUBSCRIPTION. CASE #01113490
Pros
I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities
Response from SpotOn
Ricardo, we are sorry to hear about the issues you experienced. James Clark, a member of our team, has been trying to contact you over the phone and via email. Please let us know if there's a better number or address to reach you at. You should see a refund of $25.00 for the Platform Fee pending on your bank statement today. For additional assistance, please don't hesitate to reach us at [email protected]
Top SpotOn Alternatives
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
[sensitive content hidden] customer service is Awesome
I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to. She provided excellent customer service
Pros
I like the User interface and ease of use. I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to.
Cons
The monthly fees are getting expensive . Though I have been with spot on for more than 3 years, the monthly fees were getting higher.
Response from SpotOn
Thank you for the feedback, Aruna. Customer service is important to us, and we're happy to hear about your positive experience. We look forward to continuing to help you grow your business.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Tushar Brazilian Express Utah
Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn
Pros
The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that.
Cons
Nothing. There have been a few outages that were inconveniences for an hour. No big deal.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Can’t believe we didn’t use them from the beginning
Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.
Pros
Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!
Cons
Nothing, all questions were answered, easy process and we have everything we need.
Response from SpotOn
Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Best system ever!
I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.
Pros
Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!
Cons
Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great product
Pros
The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.
Cons
Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
A great experience
Our experience has been exceptional
Pros
The ease of switching from an older POS to Spot In was crucial. The training, and communication from start to finish has been outstanding .
Cons
I really have not had any issues . There is a lot of information to take in within the two day training. It would be great if you could get a few more training days .
Response from SpotOn
We love to hear it, Paul. We appreciate your feedback - we're here to work with you, for you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
The Bridge Cafe
Very good and positive experience
Pros
[sensitive content hidden] excellent support, cannot speak higher about his response and patience
Cons
Learning curve is required and dedicated time
Response from SpotOn
Thank you for the shoutout, Jason. Customer support is important to us, and we're happy to hear about your positive experience. We're here to work with you, for you.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Pros
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Cons
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternatives Considered
Aloha CloudReasons for Choosing SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Switched From
Aloha CloudReasons for Switching to SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Response from SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Regret switching to Spoton
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.
I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.
I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.
Pros
I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.
Cons
The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.
Reasons for Choosing SpotOn
Was not Square for Restaurant so missing a lot of features.Reasons for Switching to SpotOn
Cost and what I expected them to have. Nothing works really as they stated it would.Response from SpotOn
We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at [email protected] for additional assistance in the future.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
The best POS system I've ever used
The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!
Pros
I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.
Cons
That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!
Reasons for Choosing SpotOn
I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!Switched From
Aloha EPOSReasons for Switching to SpotOn
None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Watch out for the sales rep
My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good
Pros
Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet
Cons
The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed
Alternatives Considered
HungerRush 360Reasons for Choosing SpotOn
Hungerrush Was a great program and I shouldn’t have stopped it. I was promised a really good rate and free equipment and none of that came trueReasons for Switching to SpotOn
Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at allResponse from SpotOn
Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward!
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
VIce President
Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
Pros
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
Cons
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
Response from SpotOn
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Premium Features and Unrivaled Transparency
SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.
Pros
True, cloud POS with the flexibility to run on a myriad of different hardware devices.
It just works. Low-maintenance and reliable even at high-volume restaurants.
An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry.
Transparent pricing with no long-term contracts.
The sales and implementation teams were there every step of the way.
User-friendly. Training our service teams was simple and exciting.
Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.
Cons
Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.
Reasons for Switching to SpotOn
Hardware flexibility, price, no long-term contracts.- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
SpotOn Review from Momoya
Very good.
Pros
Excellent remote accessibility to data, Intuitive reports and UI
Cons
Lack of third party take-out/delivery order integration, Payment processing speed.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
It was too outdated and POS data are not remotely accessible.Switched From
Aloha CloudReasons for Switching to SpotOn
Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
SpotOn Review
From sales cycle to installation to on-going support, this company responds and with amazing capabilities!!!
Pros
How easy. it is to use and it's very intuitive. From the very start, our sales rep was truthful (hard to find), dependable, and. actually delivers on absolutely everything he says will be done or can be done and he's there is any capacity I need him, even after the sales cycle has ended. I know I can count on [SENSETIVE CONTENT] and anyone I contact at the company for assistance!!!
Cons
I wish all the various, behind the scenes, capacities were grouped in one location so you wouldn't have to check various areas to find the command you are looking for.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Switch and Save!
We have been blown away with how easy it is to use, the fast go-live time, and the benefits we are already seeing. We are receiving more and more online orders, and are saving money through the cash discount program.
Pros
My personal favorite aspects of the SpotOn Restaurant POS system is how easily my staff picked it up. Everyone had it down after one day. On top of that, with the cash discounting, we are saving tons of money.
Cons
The only things we have had issues with is the cc fees being charged to gift card payments, and not having an app for mobile authorizations for Android. I have an iphone and that app works perfectly, but my assistant has android. Any and all minor issues have always been fixed extremely fast.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
For Bella Pizza, SpotOn POS is Spot On!
From the initial consultation, to ordering, to implementation and integration the entire Process of on-boarding the SpotOn POS System has been seamless and has exceeded our expectations. In particular, I can’t say enough about the Integration Team, the Tech Support, and the Sales Support. They’ve been there 24/7 to make sure our on-boarding and integration has been smooth.
Pros
The SpotOn Software is intuitive, flexible, and easily updated in real-time. Love the marketing features and integration of 3rd Party Delivery Apps.
Cons
Honestly, we haven’t really had any problems so far.
Reasons for Choosing SpotOn
Our previous POS system was not able to provide the marketing and digital tools we were looking for.Switched From
Restaurant Manager by Action SystemsReasons for Switching to SpotOn
SpotOn provided a better product and a better value.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
SpotOn Restaurant POS user
Great experience, even when they had a payment processing system outage that was not SpotOn's fault they issued a fair credit for sales loss. "What company does that?" Amazing ... makes you feel like they are in it for the long haul and clearly values their customers.
Pros
Cloud based. POS restaurant features, ease of use, support, reporting capabilities.
Cons
some refreshes of back office changes reflected in reporting has issues.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
spoton
our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.
Pros
The pros for our application
-Being able to program a large menu and the software allowing modifications to menu items
-QR code integration was huge win for customers being able to order and pay outside
-Front facing displays work well and easy to use
-Instacheckmate feature for seamless order entry
-Overall support has been prompt with only a few glitches
Cons
Cons
-We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems
-Gift cards require a seperate reader
-it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed
-Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Hidden Charges
I wasn't aware of installation charges If I knew it I wouldn't have them to come and install the POS which I could do very easily. I paid $750.00 which was automatic payment taken from my bank account.
Pros
Its really great for Restaurants
Cons
Speed and easy to operate
Alternatives Considered
Toast POSReasons for Switching to SpotOn
Give try to new Product on Market- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Need an account representative
The phone help support is amazing and they are readily available for assistance. My only complaint is that I don't have an account executive and if I do I can't reach them i have been trying for months and still can not get assistance. The general support has sent emails but no one reaches our.
Pros
Pretty user friendly and the customer support is great
Cons
Satisfied with software very unhappy with the fact I can't reach an account executive
Alternatives Considered
Toast POSReasons for Switching to SpotOn
Customer service and accessibilityResponse from SpotOn
Hi Kimberly, Thanks for taking the time to leave us a review and providing this feedback. I'd love to connect you with your dedicated Restaurant Success Manager or Account Executive, but I need some additional information like your restaurant's name to look them up. Please reply to me here at [email protected] so I can better help support you! Best,
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Bait and switch
Hands down the worst experience with a POS company I have ever had. There are so many options out there don’t get sold by this company.
Pros
It’s easy to and and modify new menu items.
Cons
Worst customer service I’ve ever experienced with any POS company. Implementation and set up was a complete disaster. Still haven’t gotten our training call and have now been installed almost 2 weeks. Can’t issue refunds to customers without a 3 days period which is unacceptable. And so much more.
Alternatives Considered
Square PaymentsReasons for Choosing SpotOn
Was sold!Switched From
Aloha CloudResponse from SpotOn
We apologize for the trouble you've experienced. Know that we hear you, we understand your frustration, and are working to resolve the issue. We've passed this along internally and sounds like a member of our team is trying to get in contact with you.