User Reviews Overview

About HoduCC

Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. From customizing workflows, routing...

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Feature ratings

Value for Money
4.5
Features
4.5
Ease of Use
4.6
Customer Support
4.6

Browse HoduCC Reviews

69 of 69 reviews
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Maxwell
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/03/2022

Full Featured Call Center System

It's been a great ride

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Alternatives Considered

Freshdesk, ZIWO and Call Center Studio

Reasons for Choosing HoduCC

We needed a full featured product with price predictability and transparency.

Switched From

Ameyo

Reasons for Switching to HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Ibironke
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/04/2023

Overview of HoduCC performance

To a large extent the performance of the application is good but if the reporting can be worked on it would be better.

Pros

Its web base and easy to adapt by new agents.

Cons

The reporting is not well detailed which doesn't make reporting easy.

Ayyoob
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

3
Reviewed on 11/03/2023

Contact center solution

85 % satisfied

Pros

Easy to use to and its run with minimum resources

Cons

User interface need to enhanced, as its seem outdated

Top HoduCC Alternatives

Austine
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

Alternatives Considered

Ameyo FusionCX

Reasons for Switching to HoduCC

Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well
Peter
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/05/2023

I highly recommend HoduCC to any business looking for a reliable and feature rich platform

it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution."

Pros

It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.

Cons

none, for now, the existing features are enough and meeting my needs

Ranjan
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2023

Working Together As A Team

We have had an excellent experience connecting to the HoduSoft Team so far, not only technical but the sales team as well. Together As a Team we work and grow along in our quest to provide the best customer service for our customers.

Pros

Hodusoft is a OmniChannel Contact Center , with a range of Channels, like voice ( Inbound / Outbound / Automated Dialing ) , SMS , Webchat , Email & Social Media.The internal Mini CRM or customer profile along with the basic ticket management provide a One Stop Solution for the SME's when is comes to the Contact Center Solution.About support , the team is always available and excellent in response.

Cons

Internal CRM or Customer Profile needs more refinement.

Adeyemi
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 26/05/2023

Experience So Far

Since we started using the updated software, it has been effective and the features are top-notch.

Pros

It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too.

Cons

Call reminder and graphical representative of both inbound and outbound calls

Ismed
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2023

Excellent

We can simplify in managing end user call centre and contact center with HoduCC.

Pros

It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.

Cons

User login panel that showing tabs of user roles.

Joash
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 17/05/2023

Best

Excellent

Pros

Product easy to useIntegration easySupport available

Cons

Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/05/2023

Good solution

Pros

Intuitive interfacesCapacity and performance

Cons

Statistics dashboards and supervisor profil

Hashim
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/07/2020

Best Omni-Channel Solution

The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring.

Pros

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Cons

Mobile App for Agents will be revolutionary.

Alternatives Considered

QueueMetrics, 3CX and XCALLY

Reasons for Choosing HoduCC

Less features, high maintenance

Reasons for Switching to HoduCC

Ease of use, pricing, features

Response from HoduSoft

Thank you.

Replied 27/07/2020
Mike
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/07/2020

Flexible and Trustable software

We have implmented HoduCC on different kind (and sizes) of customers, with different needs, the implementation is very easy as they perform all the process, give you a training and help you whenever you need.

Pros

HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable

Cons

We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop

Response from HoduSoft

Thank you!

Replied 28/07/2020
Adeyinka
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 10/07/2020

Accountability

It has been a wonderful experience.

Pros

I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support.

Cons

Lack of Omnichannel availability. The email support can also do a whole lot better especially from escalation perspectives.

Alternatives Considered

Ameyo

Reasons for Switching to HoduCC

Simplicity and reporting capabilities
Andrew
  • Industry: Outsourcing/Offshoring
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/05/2023

HoduCC Experience Feedback

The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution.

Pros

Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs.

Cons

Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client.

Kim
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/05/2023

I can only recomend HoduCC

I'm working very well and close with the team, doesn't matter what kind of issue (sales/support)

Pros

I like how fast agents can use the system. The learning process is very short.It have nearly all the features as the big an complex systems.It is able to get request customized, for a fair price and time .Support team assist very professional.

Cons

That the time line for the customization can be shorter.

Gandhi
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 16/05/2022

HoduCC is Full of Features

Pros

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Cons

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Response from HoduSoft

We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!

Replied 30/05/2022
Winanjaya
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2023

Good but slightly expensive

Nice solution but please consider to integrate with ChatGPT as this would be improve customer experience before they being served by the available agent. Also please add the IVR Bank Transaction that supports both english and bahasa (since I’m from Indonesia)

Pros

Flexibility and easy to use, rich features

Cons

Chatbot integrationIVR Bank TransactionMarket Place Integration

Banks
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2023

Amazing Solution

It has helped our contact team manage our customers expectations and win more customer trust.

Pros

I like the fact that the implementation was easy and fast also the solution is user friendly and is online call center

Cons

For now, all the features available are all we need for our operation.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/09/2020

YAXXA - HoduCC

The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently.

Pros

We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map.

Cons

Nothing we are currently very happy with the platform.

Andrej
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/05/2023

HoduCC Review

We have a global team so using HoduCC allows us to connect in one system.

Pros

Integration into our data centres. Ease of use.

Cons

Admins not being able to take phone calls.

Evelyn
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 23/05/2023

Hoducc

It has been good. However, we experience some downtime at times

Pros

I like the Real-Time Reporting/call recording

Cons

There are no aspect of the product that is difficult to use

Femi
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 30/05/2023

Solarisit

Pros

Ease of usage and prompt response from support team

Cons

The re-installation fee is rather high.

Russell
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/02/2022

HoduCC Review

Overall I have had an excellent experience working with HoduCC. I have found their team responsive when I need them and on time with their product releases. Additionally I have found their releases to be robust and without issues.

Pros

Easy to setup, use and configure on the fly. If anything needs to be updated administrators can easily log on and make the changes themselves. The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.

Cons

Sometimes there are additional reporting metrics we would like to report on that don't already exist however when we need a new calculation the turn around time is very quick.

Sheejan
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/07/2020

HuduCC and PBX solution

Single solutions for all channels

Pros

It is great product for Contact Centers and IP PBX solutions. If any customer wanted to make happy of their customer providing best customer care service definitely, they have to look into HuduCC

Cons

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers. however, if you are looking for I don't suggest UI based IVR application development

Response from HoduSoft

Thank you Sheejan.

Replied 16/07/2020
Zainab
  • Industry: Gambling & Casinos
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 28/05/2023

Feedback

Pros

It is easy to use and the sound is clear.

Cons

When there is a technical issue on weekends, it takes days before it gets resolved.

69 reviews