HoduCC Reviews

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Alternatives Considered

Freshdesk and Call Center Studio

Reasons for Choosing HoduCC

We needed a full featured product with price predictability and transparency.

Switched From

Ameyo

Reasons for Switching to HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

Pros

It has multiple options for login purpose depending upon your need

Cons

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Pros

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Cons

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Pros

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Cons

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Alternatives Considered

Avaya OneCloud UCaaS

Reasons for Switching to HoduCC

Mainly due to the customer support and the user friendly nature of the software.

Pros

Easy to setup, use and configure on the fly. If anything needs to be updated administrators can easily log on and make the changes themselves. The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.

Cons

Sometimes there are additional reporting metrics we would like to report on that don't already exist however when we need a new calculation the turn around time is very quick.

Pros

It's really very users friendly platform and have maintained International standards.

Cons

None, there is none of any feature or module which we may rate as least liked

Pros

it easy to use and understand and most importantly the price is very acceptable, the system have a lot of feature , and we can easily to self learn because of the easy design of system that help even user that don't have much knowledge in relate field to understand .

Cons

Because of the difference of country that I use, so the language of the system is in English not in my Language( that is Khmer).

Pros

HoduCC has incredibly beautiful and engaging User Interphase and the ease of use for both agents and managers are very impressive.

Cons

It is our flag ship Contact center solution for midmarket and is vey affordable.

Pros

1. Ease to implement
2. Ease to configure
3. Very User friendly UI
4. Ease for end user Modules

Cons

1. Need to work on Road Maps rapidly
2. Need to share Immediate updates and bug fixes

Pros

True Omni Channel, CRM, Ticketing, Disposition and Callback Module

Cons

None of HoduCC to be noticed as cons until now.

Pros

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Cons

Mobile App for Agents will be revolutionary.

Alternatives Considered

QueueMetrics, 3CX and XCALLY

Reasons for Choosing HoduCC

Less features, high maintenance

Reasons for Switching to HoduCC

Ease of use, pricing, features

Pros

HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable

Cons

We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop

Pros

I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support.

Cons

Lack of Omnichannel availability. The email support can also do a whole lot better especially from escalation perspectives.

Alternatives Considered

Ameyo

Reasons for Switching to HoduCC

Simplicity and reporting capabilities

Pros

We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map.

Cons

Nothing we are currently very happy with the platform.

Pros

It is great product for Contact Centers and IP PBX solutions. If any customer wanted to make happy of their customer providing best customer care service definitely, they have to look into HuduCC

Cons

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers. however, if you are looking for I don't suggest UI based IVR application development

Pros

In searching for a premium contact center phone platform, I found the available options to be less than satisfying. After learning about HoduSoft’s product, I had several calls with their team and was given access to a demo system. I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price. Working with their team has been no different than working with someone officed in the same building as me. Communication and customer service is second to none. I look forward to working with HoduSoft on many more future products.

Cons

No, There are nothing about that I dislike.

Pros

Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns

Cons

Difficulty in integration to social media offerings. No automated reporting system for daily reports

Pros

Easy of use is the major highlights of this software

Cons

there are basically no real issues about the HudoXC for now

Pros

The Auto call feature. Is a great feature

Cons

I hope if the price and support price, be lower

Pros

Hodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.

Cons

As of Now there is nothing to Dislike about HoduCC,

Pros

Very stable
Low hardware requirements
Bandwith efficient

Cons

Some CC Features missing,
User interface needs some rework,
Repot generator is very basic

Pros

HoduCC is easy-to-use. The user experience is pretty better than the other solutions that I know about.

Cons

Integration with Dynamics CRM should be made easier

Pros

Easy administration and product stability are some key points in choosing the product

Cons

UI should be enhanced. This should be more user friendly

Pros

What we had found is the HoduCC is fast to setup, so in a very short time the agents can start working. That make our new clients happy. What we also like is that HoduCC is very flexible and that mean easy to add new agents when the client need.

Cons

When there is a special request for configuration from our client, we need to have assistant from the support team. The support team is very help full and I like to work with them. And we always find a solution.