LawnPro Reviews

Pros

Our biggest use of this software has been for the preparation and follow through of estimates. The system allows the users to be at a property, complete quotes, send them to homeowners or clients, and recieve a response. You can save commonly used items or services to make it easy to estimate accurately. For example if you install black mulch constantly, you can save the material price for 1 cu yd mulch, the install price, or delivery price. There is a lot of flexibility. It also makes it easy to track through the system and to create quotes for homeowners that are consistent over time. We also use it for accounting and we can see payments, overdue notices, and all kinds of financial transactions. We connect our quickbooks and we run payroll from the software as well.

Cons

We signed up many years ago and the features were kind of rough. There are a lot of features that I don't think have much use. There are things like chemical sprays, a map feature which we've never utilized and some other kinds of reporting that we NEVER use. That may just be specific to our company and other companies may find it helpful, but for us, I'd rather improve the accounting and estimate part of the program.

I also think it's hard to search within the system. Let's say you know you installed mulch and planted pansies and those notes are in your system. There is no way to find that homeowner unless you sort by date, know their name or address, or know the estimate number and find your way to them. I have blanked on a client and it's taken me quite a while do dig them up. I often have to go back between emails and our software. Other than estimates, I don't email directly from the software.

Pros

It’s inexpensive and fairly simple to use. There are a lot of services on here that I don’t understand and would probably need someone to teach me how to use it. Customer service does get back to me quickly and the software engineers are quick to fix issue when they arise. Overall it’s a fine product for what I need right now.

Cons

It took some time to get used to navigating. I would like to see an estimate button at the top of the dashboard on the mobile app because that’s what I mainly use this software for.

Alternatives Considered

Reasons for Choosing LawnPro

Switched From

Reasons for Switching to LawnPro

Pros

Has a lot of great features. 2 way Quickbooks sync, 2 way free style text messages. Great customer portal. Customers can prepay and when invoices created it will apply payment from credit on file. Has a full function mobile app, best I have seen in trying many apps,can be limited by employee job. Online payments available through PayPal and stripe (I personally do not like Stripe takes 7-10 days to get your money)

Cons

Menu's on the program are to dark with thin fonts and makes it very hard to use it in the field.
Does not have recurring invoicing for jobs that are the same every month. Only way to do that is create a contract but then you have no line items.

Pros

I have used lawnPro almost as long as I have been in business or almost as long as they have been around I think. There are 4 key things that I like most about the software. Customer Portal- I have had several customer's that have commented about how nice the customer portal is. Being able to pay there bill, view invoices etc. That is my main goal- Customer easiness of doing business with me. 2nd- Credit Card processing. Being able to get paid weekly now is a huge deal. 3rd- I am hoping the pausing visits during the off season will be the next thing I like. 4th- I really like the Updated time tracker. I used to use a app on my phone to keep track of employee times. But this is very slick now to do it right from the program. I basically only use LawnPro and a budget program YNAB to run my business now.

Cons

I can't think of anything that I like least at the moment. Maybe a wish- Being able to delete Emails or Text messages that have been sent from long ago. Or when you delete a customer from the program not have there name pull up in customer's to text or Email.

Alternatives Considered

Reasons for Switching to LawnPro

Pros

I like that everything is automated.
It's nice that everything can be done with this software from scheduling, billing, tracking employees, etc.
Budget-friendly and doesn't fall short of expectations like other software services that I've trie before.

Cons

Any Cons that I have had were resolved within a couple of days of suggesting it or contacting customer service. The owner used to even encourages users to text him directly with issues. They have built-in support now but I bet he'd answer a text as well.

Alternatives Considered

Reasons for Choosing LawnPro

Switched From

Reasons for Switching to LawnPro

Pros

I like the fact you can track overall time at a specific customers property for the whole season. I like the heads up of the schedule for the week and month. Its also got a ton of great features for tracking customer relationships as well as for tracking maintenance.

Cons

The only downside I have found is for the financials it does not go in as much depth as Quickbooks, but I am still learning so I may have missed something that gives me more information that I am looking for.

Alternatives Considered

Reasons for Choosing LawnPro

Switched From

Reasons for Switching to LawnPro

Pros

There is too many amazing qualities to name just one, but to name my top 2 is the customer service is extremely fast, efficient, and effective! (To go into detail, one experience, i accidentaly charged something to my account, i text the help number and within 15 minutes my issue was resolved and I had a refund on the way.) My second favorite aspect is the app being on ios, the integration between using the website on my PC and the app on the go at the job sites, the job timer is amazing for tracking work hours and keeping track of average time on recurring job sites. The list goes on!

Cons

Having to go back to enter customers and properties, not being able to add them from the invoice or schedule page like you can on quickbooks.

Pros

This product is easy to use and offers lots of management options such as scheduling, field tech management, and reports.

Cons

There are minimal cons such as it doesn't sync to quickbooks 100% of the time and discounts cause problems when merging. It may be user error but just takes extra time to resolve. I like the photo attachments but only seems to work when using wifi. Wish it had a signature approval for in person approvals.

Alternatives Considered

Reasons for Choosing LawnPro

Switched From

Reasons for Switching to LawnPro

Pros

After using Lawnpro we have moved our business to totally paperless.

Ease of use with all levels of staff is great.

Means keeping a paper diary a thing of the past

Cons

UK compatibility is currently being working on by the team at the moment and for us is the only downfall in only a few small area. These we are able to work around, but I am sure in the future with full integration it will be amazing. What helps is the team is actively working on thing at the moment to help with UK compatibility. Don't let this put you off as it really is a great product for any UK based lawn care business.

Alternatives Considered

Reasons for Switching to LawnPro

Pros

It took awhile to change from using another landscaping specific software system. But since I have used daily for awhile, I love the scheduling system for the jobs and then simply adding it to an invoice easily. I am exploring the other options and everything seems to be great.

Cons

I wish the work clockcould be stopped and started for the same job. And if they could have a recurring monthly invoices.

Alternatives Considered

Switched From

Reasons for Switching to LawnPro

Pros

The automations and billing are great huge timesavers

Cons

Snow removal is hard to dispatch but lawn care is great

Alternatives Considered

Reasons for Choosing LawnPro

Switched From

Reasons for Switching to LawnPro

Pros

I love how this software is made with lawn care professionals in mind. And you can choose how much or how little you want to use of the services available. For example I choose to send my own invoices, but that is a service that is available to use with the software.

Cons

I really don't have any Cons with the software, It has been a real life saver for me.

Pros

LawnProSoftware does "NOT" have screens with hundreds of buttons all over. The logic and flow of the software is simple and not confusing like most other crm's

Cons

There's not really anything I like least about it. LawnProSoftware is not some big Corp America business with thoughts and ideas that take away from customer service.

Alternatives Considered

Reasons for Choosing LawnPro

Pros

I love that all of my services are stored upon entering into this software. The fact that my customer database is intact season after season allows me to be efficient when it comes to scheduling, communication, etc.

Cons

Thr routing feature is not free. If I am setting up schedules, I think the routes should be included.

Alternatives Considered

Pros

I like how my finances and customers are all organized. I can filter out data and find exactly what I am looking for. The best feature is being able to upload images to my expenses. I take a picture of the receipt with my phone and then upload the image directly to the expense.

Cons

The only con would be how it try's to auto fill for services on invoices. Many times the service changes or the price changes, especially for snow.

Pros

Ease of use. Granted, there is a learning curve but overall it's very easy to use.

Cons

I think the only thing I don't like is the texting portion of the software. It doesn't allow me to text from a 5 digit number. It picks an actual phone number that has the same area code as my business number. It confuses clients and makes them think I have two numbers. I don't want that. I want to be able to do blast texts to all of my clients without giving them the option of replying.

Pros

I liked it was free to use, and that it offer many good tools while still remaining free. Although as my customer base has expanded I will eventually have to pay for the product.

Cons

One, I want a feature that shows me gross revenue for current year. I also would like to isolate revenues for specific customers on specific dates. That may be an option, but I have not found that yet.

Pros

I used quick books before, Lawn Pro is more customized to what we do. Every time I have had a question or issue I have texted or emailed and got a response right away. It makes everything so much easier. If I want to know anything such as how much have we spent on gas this quarter I can click a few buttons and boom there it is.

Cons

I would like to put my invoices in alphabetical order by last name and customer list.

Pros

This software keeps me organized and helps me plan my routes to be most efficient. It also serves as my CRM and helps me manage my customer relations which is a very important aspect of every business.

Cons

Lacks some automations that I would love to have. Setting up templates for automations has proven to be cumbersome as well.

Pros

This system is easy to use, and any questions I have are always answered not just in the same day, but minutes or even seconds after I submit the question. Customer service is unparalleled! This system also allows our customers to see all their information-past payments, current bills, estimates...it is easy to share with them so that they feel confident in the services they are receiving.

Cons

There are some parts of the data entry that get tedious, but that is the nature of data entry for the most part anyway.

Pros

I’ve used LawnPro since the beginning when it was LawnPro 1. It’s always been great and easy to use. It’s helped me manage my growth easily and [SENSITIVE CONTENT] is always easy to reach if I have a question or problem. Thanks [SENSITIIVE CONTENT] for making a great product!

Cons

The only thing is maybe make some videos on how to use each feature. They may already exist and I don’t know about them. But other then that all good.

Pros

Excellent product that is constantly being updated and functions perfectly. Meets my every need.

Cons

Sometimes there can be issues switching between functions that seems there should be an easier way. For me I would like to have a way to send an email to all my client form the program rather than exporting and copying.

Pros

Made my job easier. Invoices and collecting was made easier

Cons

I have not used it to it's full potential. Dont know if there is but I w pi old like some video up loads to train on how to use program in its entirety

Alternatives Considered

Reasons for Switching to LawnPro

Pros

I like emailing invoices and getting paid with cards without me having to talk to the clients, Also that the bills are marked paid and I dont have to do it.

Cons

when the clients reveive the bill they have to click on the invoice number to find the link to pay with their card. I have to explain that to all new clients.

Pros

The program helps us keep our customers up to date with all the services, invoicing, and scheduling, love it would not change it for anything!

Cons

Still get confused on some things but that is just probably the technical aspect as we are older!!