Paycom Reviews

Pros

I have used other payroll/HR/Benefits applications, and Paycom has been the most useful by far. As a middle management end-user, I have found that navigating through the employee and client portals to be simple and efficient, which is something that is quite helpful in our fast-paced environment. As a staff trainer, Paycom is also easy to teach to our front-line staff who have a wide variety of experience with the use of technology.

Cons

I really cannot say that there is anything major that I dislike about the software. A minor aggravation can occur when you login to the application (we do not use a SSO) from a new terminal, and you must answer security questions with perfect syntax, lest you be locked out temporarily.

Pros

Paycom is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy".

Cons

"Two Factor Authentication" is child's play compared to what Paycom makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use.

Pros

* Easy to use* easy to understand*its convenient

Cons

I havent encountered any problems as yet. So I'm happy with this service.

Pros

Paycom is easy to use, and implementation is painless.

Cons

Prior to signing our contract with Paycom, we made sure that the inclusion of an api connection to our data was written in the document. It was only after implementation that we found out about the PII limitations.

Pros

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Cons

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

Alternatives Considered

Paychex Flex and Paylocity

Reasons for Choosing Paycom

Support with ADP was awful, call center based and never had a dedicated person that knew you and your business. Paycom is better in this regard, but still has it's own issues with knowledge and timeliness of the reps getting back to you. ADP was a large, lumbering program, Paycom is much leaner by comparison.

Switched From

ADP Workforce Now

Reasons for Switching to Paycom

Initial cost, feature set and expandability for the future were our driving forces to choose Paycom, I would do it again.

Pros

We bought most of the modules and it has improved some of our workflows. The biggest part is our staff actually uses the app which has helped us and removed some of the data updates, like phone changes or direct deposit changes from our managers and HR staff. It also has brought some of our previously separate software into one solution.

Cons

There are a variety of areas that even as the administrator I can't change or see. The modules are designed for normal business practices, however, for a lot of companies, there are often special cases and exceptions to rules. These can be difficult or impossible to do in the system. We have actually rewritten some policies to fit into what the software can do.

Pros

It is very easy to use and understand. Also making corrections and adding notes to time cards is easy and corrections get processed quickly

Cons

No cons or complaints This is the best payroll/timecard resource I have used

Pros

That I was able to go to the app and check my hours that I had worked during the week. Didn't have to worry about remembering anything because paycom we keep up with it for me.

Cons

What I least like about paycom is that whenever I and fellow co-workers would set up our account. Every time I had to redo my password which was very irritating because my boss will have to call paycom HR to be able to get the account unlocked

Pros

Easy to clock in and out. You can request punch changes easily. Glitch free on Android. You can also view and change benefits. It puts the power in the hands of the employee. I like that!

Cons

This software doesn't have any cons in my opinion. It does everything you could want payroll software to do.

Pros

Paycom has a very user and beginner friendly interface; all information can be clearly tracked and found

Cons

None, it is all you should need for payroll services

Pros

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Cons

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Alternatives Considered

BambooHR, Paylocity and Paycor

Reasons for Choosing Paycom

The complexity of ADP made it impossible to ever do anyting unusual without assistance. And sometimes even the simplest things became complicated quickly. In the end, not even the customer service reps could tell me how to do certain things without causing problems with data in other parts of the database. We decided to leave when this issue lead to data integrity problems.

Switched From

ADP Workforce Now

Pros

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Cons

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Alternatives Considered

UKG Ready, Namely, ADP TotalSource and Workday HCM

Reasons for Switching to Paycom

We did two waves of research before we choose Paycom. First, we called each company and asked them the same set of questions to see how each one addressed the needs we as a company felt should be most positively impacted by bringing on an HRIS system. We also asked for their rates, as it was essential that the system not only works well work us but that it fits into our budget as well. As a non-profit organization, budget is one of those things that are not very negotiable. We then took that top 4 contenders from that wave of research and scheduled live Demos at our office with all key-players to make sure that not only the HR and Payroll departments liked the system, but that every head of department saw the value and use in the system. Paycom beat out the others by a mile.

Pros

Online portal & payroll processing, vast report options, mobile app, EE file management.

Cons

When researching Paycom the only negative review I seemed to come across was difficulty with the software. To a non-tech savvy person I can see how this would be true but the staff were absolutely great about scheduling times to train me and go over any questions I had. They also made sure to have me go through necessary functions rather than just sit & watch.

Alternatives Considered

Paycor

Reasons for Choosing Paycom

PrimePay had terrible customer service, I had limited access in my online portal and the report center was confusing and never seemed to have the report I needed. Our payroll was incorrect and/or late more than once in my 1 year using them. They also double-billed me twice and it took 2 months of me repeatedly emailing, calling and following up until I found an employee willing to help that I finally got refunded.

Switched From

PrimePay

Reasons for Switching to Paycom

I used these 2 services at my previous job and both had their own quirks and difficulties so after my Paycom demo I decided it would be best to try them instead and in the 2 months I've used Paycom so far I have not been dissappointed.

Pros

The basic interface is easy to use and I like that we can customize the software to our needs.

Cons

It wasn't as helpful on the Payroll/Finance side and we still have to do a far amount of work outside of the program.

Alternatives Considered

UKG Pro

Reasons for Choosing Paycom

The software was out dated and Ceridian was sun setting the program. We wanted a more dynamic software to meet our needs. We were looking for a more responsive provider.

Reasons for Switching to Paycom

We chose it for value over UltiPro even though we felt it was not the superior product.

Pros

Client specialist is excellent at responding.

Cons

Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

Pros

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit.
Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

Cons

So far I do not have any cons. I am impressed with how the company runs.

Pros

ESS Dashboard/Tiles and notification menu.
Ability to send automated "no thank you letters" to rejected interview candidates
Test sample paychecks
Total comp letters
Dynamic Benefits / Open Enrollment Process

Cons

No historical reporting
No option for change reports to pull one or two field items and does not show effective dates
System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation
Phantom period in Time Off Module
Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted.
Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data)
Can't hide unfilled/unused custom fields
Performance Review Module not very dynamic/customizable
Survey function not very dynamic/customizable (no logic)
No Job Description function/Module
401k changes wont feed to our external vendor
Too many individual steps to accomplish one task (i.e. build a check list)

In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.

Pros

Easy to use. Is/can be a one stop shop for any employer. Application tracking system is amazing and saves time when entering a new hire into the system. Also has government and task management section that has pre-loaded modules to send out to employees to help keep a company in compliance with federal/state laws.

Customer Support is awesome. Our assigned rep reaches out monthly to see how things are going and will schedule meetings every few months to come onsite to discuss any changes, upcoming changes and to answer any questions you may have or walk you through something you may be having an issue with

Cons

One thing i wish paycom had the option for is taking an applicant that you have saved/generated under "Candidate Tracking" and be able to convert them into either the Applicant Tracking and/or creating a profile for them if you hire the employee. Currently, if you save an applicant as a "candidate" you cannot convert them to the applicant tracking side or make them a profile once the job offer has been accepted.

Pros

Paycom seems to have a large amount of offerings that could support many different areas of HR. If you know systems at all, it can be pretty straightforward to navigate. As a user, it's easy to log into the app and to request time off.

Cons

We are really struggling to get any support or our questions answered. In 6 months, we have had three different account specialists and have had no transitions between them. The only way we know we have a new one is by looking at our Help section of the system.
We have had ongoing requests for almost two months with little updates. We have tried to escalate to team leads and have not received much communication.
My latest question was responded with "If you are needing immediate assistance with these items, I would recommend that you go ahead and call in to the main line at 800.580.4505 and any member of the team will be able to assist you." after I asked for an update when I hadn't heard back from our account specialist in 12 days.
We've even tried to call into the main line only to be hung up on, disconnected, or told they would look into it with no response back.

We don't feel this is typical based on other reviews and talking to other organizations. We just want to know why we can't get the same level of support or even a response.

Pros

Paycom covers the entire employee life cycle. I can access the system anywhere and all of the employee's information is in one spot. The customer service at Paycom is the best I have ever worked with. The response time to emails, phone calls, etc is so fast and the team I work with is so friendly and helpful. Previous payroll companies we worked with had massive turnover and I knew I would have to explain myself multiple times before someone would be able to help me. Paycom's support team knows myself and my team as well as all of our specific information. I don't have to explain myself or what I'm trying to do in the system. They can usually fix the issue or help me right away. Before Paycom we switched payroll companies every year because we were so dissatisfied. We have now been with Paycom for 4 years and I can't even imagine leaving. Paycom has been able to grow with our company and support us during our growth.

Cons

Anything that hasn't worked for us in the system Paycom has been able to come up with a solution for us. We asked for approval tiers in expense management and Paycom is working on creating this for us right now.

Pros

I think that the process for setting up and running payroll is easy and user friendly. I have never had any issues with getting payroll processed.

Cons

You need to pay for everything in the system. For example, I would like to have reports pushed daily to a manager to review hours worked and I would need to pay extra for that. Instead, I have to manually run the report daily. We already pay a lot for this system and I don't think that I should need to pay more!

Pros

The report writing feature is great. I like being able to edit most of an employee's check in the payroll grid.

Cons

The interface is not user-friendly. Sometimes you have to search multiple places or enter information in multiple areas that could easily feed into each other with one entry.

Pros

Hourly employees can update their timecard through a punch change request option. This puts total responsibility back onto the employee for corrections rather than relying on supervisors to update. Supervisors only need to approve the request rather than complete the change.

Cons

Monthly changes to software sometimes create more work than reduce it. Paycom talks about "Best Practices" and "Efficiency" but then makes changes that reduces efficiency.

Pros

This system has everything payroll and HR related. There are lots of features such as applicant tracking, onboarding, employee profiles, pto, time tracking, tax credits, and you are able to give different access to different admins - for example give only payroll access to the finance department, or only applicant tracking for recruiters. The customer service team assigned to your company are great at getting back with you on your issues.

Cons

A lot of the features though aren't user friendly. There is a lot of capabilities that could be simplified. Some of the features that we pay for, such as applicant tracking, have a lot of sub features that we don't use at all - yet still have to pay for them.
There are lots of updates every once in a while, and it's frustrating when something that you're used to doing, is completely changed - and sometimes not for the better.

Pros

I an unaware of anything regarding this software or customer service that I like.

Cons

What I like the least about this software and their customer service group is tax compliance.