User Reviews Overview

About Unleashed

Unleashed Software is a cloud app that gives product businesses the freedom to better make, manage and move products by giving complete clarity and control over suppliers, production, warehouses and sales. Unleashed allows...

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Feature ratings

Value for Money
4.2
Features
4.1
Ease of Use
4.3
Customer Support
4.5

Browse Unleashed Reviews

283 of 283 reviews
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Geoff
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

5
Reviewed on 13/09/2017

Works very well for our business

Pros

We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.

Cons

The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.

Jerry
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2019

Unleashed Software Review

Outstanding. We went live with Xero and Unleashed on October 1, 2018. We chose both on the basis of their respective features, and the tight integration. As a side note, we also went live with Gusto for the same reasons. I believe what has distinguished each application is the ease of use, and the tight alignment with theory and practice. Regarding Xero and Unleashed, we hold separate weekly Management Team and Operations Team meetings using each application's Dashboard to review the business results and activity. Both apps reporting are extremely facile for instant drill-down variance analysis. I would offer that organizationally, at a management level, Xero and Unleashed have dramatically improved our business acumen while increasing our business IQ twenty points, or more. Both apps (and Gusto too) are incredible values relative to what they offer, provide, and what we pay. If you're serious about change and improving your business, I recommend you start with Xero, Unleashed - and if you're unhappy with your payroll provider, Gusto.

Pros

Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.

Cons

Unleashed does not account for RMA (return material authorization) transactions.

Joe
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/03/2023

Product mis-sold, refund refused. Very disappointed.

We’re very disappointed with Unleashed. Given the reviews on this site, and others, we had assumed that they were a reliable & safe company to do business with. This has turned out not to be the case.Having assumed that a search functionality would exist in such a well reviewed solution, we had subscribed and then later found it to be lacking during the "setup" process. We decided not to continue with our setup process as it was clear to us that the solution had been mis-sold on this functionality, and it was highly unlikely that this would be a quick or easy fix for the technical team. Unleashed's own sales team accepted that this was the case.At this point, a cancellation and refund was in order... but no. Unleased have refused to offer a refund (either in full or part) and have ceased to engage even in conversation on the matter. At the VERY least we expect to be refunded the £629+VAT paid for the Flightpath B product, which gave us access to our "Customer Success Consultant", who by very definition has provided nothing of the sort.Ultimately, Unleased have walked away with a significant sum of cash and provided absolutely nothing in return of benefit to our business. I would strongly caution prospective clients against signing up for anything from Unleased until you are ABSOLUTELY SURE it's the product for you. They will make no attempt to offer a refund, even when it is clear the product is of no use to your company whatsoever.

Pros

SaaS software that can be accessed from anywhere... unfortunately, it's still useless.

Cons

This company is designed to get you signed up as quickly as possible and then refuse refund you a single penny when it turns out the product is not as described and of zero use to your business.On a point of functionality, I would advise all potential clients to look very closely at the "search" system when inputting orders using Unleased. It requires you to type the exact product title, ensuring that you don't make any errors, even in the order of the words provided. Given our catalogue features at least 45,000 SKUs and would contain many more in the future, this was completely unacceptable.

Response from Unleashed Software

Hi Joe, we're sorry you had a bad experience with Unleashed. We pride ourselves on being transparent about whether our software will meet a business's needs. Frankly, it avoids situations like this that we could've avoided.

Thanks for taking the time to bring this to our attention. We will use the feedback to make us better moving forward. If you need help with anything else, feel free to contact with the team.

Thanks.
The Unleashed Team

Replied 04/08/2023

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Venugopal
  • Industry: Insurance
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 21/08/2018

A perfect platform for inventory management

Pros

This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management).

Cons

This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.

Gethsun
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/02/2021

Unleashed Review

Ability to integrate with bar-coding and inventory tracking hardware

Pros

Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient

Cons

Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly

Marcin
  • Industry: Design
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
N/A
Customer Support
N/A

1
Reviewed on 29/10/2014

Accurate and scalable but with many issues

The best thing about this software is that it rests solely on spreadsheets (integration with many systems) and that it's very accurate. Apart from that it is very slow and clunky- poor UI design, extremely counterintuitive. The support was good only at the beginning and only now we are beginning to see the limitations and weird quirks of Unleashed e.g. you cannot filter (xero sync) sales/purchase orders based on warehouse code/ location. For a company with two branches which are sharing stock but have separate accounting it can get really hard trying to work around that, and definitely isn't scalable at this point. Detailed sync configuration with xero and others(e.g. additional toggles), new UI with three times less buttons- options should embedded where they are needed and not all lumped in few categories in a strange fashion, separate account for sales and purchases, product code sync to xero etc. could make this app great. Also what was shocking to me personally was that a company which makes well over $700K a month cannot keep it's basic documentation in order (field definition pdf's for import templates), and that's the kind of documentation the user uses more than any other... it's badly written, ambiguous, confusing and out of date.

Pros

- ability to import spreadsheet with many parameters
- scallable (provided the time consuming issues are resolved)
- extremely accurate

Cons

- very, very poor user interface, extremely counterintuitive
- one account for sales and purchases
- outdated documentation
- static exchange rates
- very slow (when mentioned they are in denial)

Response from Unleashed Software

Hi Marcin,

Thanks for the feedback on your experience using Unleashed. We are continually working on improving our customers user experience with Unleashed, and feedback on how we can achieve this is always welcome and appreciated.

We are currently in the process of redeveloping our User Interface, and have recently updated our help documentation. Refreshed field definitions are expected to be rolled out in the next release, and further work to the Xero integration is on our roadmap.

We pride ourselves on our customer support, and consistently achieve high satisfaction rates, so we're sorry to hear your experience wasn't satisfactory. However we are always keen to know where we can improve - if you'd like to provide further feedback on your experience with our support team, please email [email protected].

Replied 17/11/2014
Joanna
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2021

The pick of the bunch

Unleashed has taken our clients to the next level. When implemented well there are no complaints about functionality or features. The support is fantastic, [SENSITIVE CONTENT] have been particularly helpful and always come back to us with accurate helpful responses within a short timeframe. The team are incredibly responsive to feature requests.

Pros

Unleashed is a fantastic software which is constantly evolving and adapting to the needs of the users.

Cons

It would be useful if there was a wider range of integrations with other products, however the ones that do exist, work extremely well.

kay
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

5
Reviewed on 08/03/2021

Finally great customer service from [SENSITIVE CONTENT HIDDEN]

Until recently we have had issues with the reporting and invoicing but now after working with [SENSITIVE CONTENT HIDDEN] from customer service we have everything sorted.

Pros

We have found Unleashed to be very reliable.

Cons

The fact that it doesn't have forecasting.

Will
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

Amazing Inventory Software

Outstanding!

Pros

Unleashed does everything we need and is the centre of our business apps.

Cons

There is a lot of options when creating a sales order. It would be nice if the UI was given a refresh to hide some of the less-often used options.

Ben
  • Industry: Defense & Space
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 16/08/2018

Excellent for stock control

Pros

Does everything we need for our business. Very strong 3rd party integrations.

Cons

Some things still be ironed out, it is quite new software so this will get done over time.

Marcus
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/01/2017

How good is it when things just work

Unleashed has been a breath of fresh air for my company.

We have pushed the boundaries with what we expected from unleashed we have a mobile workforce with reps aged from young to old / We have reps from our industry and some from beyond / we run multiple warehouses we have 1000's of sku numbers / we have multiple suppliers for the same product and I can not praise this system enough. The system handles all this with ease somehow.

After returning from our Christmas holidays turning on unleashed again after the break was almost as good as a late Christmas gift its just great to have something that works and works well at your fingertips. I tell other business people I meet it is similar to when I got an iPhone I never read the instructions you just somehow know how to use it. Whilst I find new things and different ways of doing it our business has changed upped a few gears since installing unleashed.

Training our reps took less than 5 minutes (yes less than 5 minutes) they did have experience on our older system but it was totally unrelated and as different as chalk and cheese as unleashed works and the other (no words can describe feelings towards the previous system). They had a few questions from time to time but they were all super impressed. The order entering time has halved in time and information regarding stock etc to them is also unbelievable and live.

I here of companies paying hundreds of thousands of dollars getting a system and then a couple of $10,000 more for reporting or a mobile feature that was not mentioned at the point of sale.
Unleashed is beyond reasonable almost too cheap maybe (shh!!!) and refreshingly fluid with changes and additions happening all the time. I have found they listen they remember and they honestly just seem to want to help and they actually give a hoot.

If you're on your mobile/laptop / home PC / Tablet / at the office / at somebody else's office unleashed is there at your fingertips in seconds and you have the power to operate seamlessly and without compromise I can log into multiple terminals and not get logged out of the other terminal it is so good to be able to do that.

Trust me Give it a go you won't be disappointed and you will feel even more superior to your opposition than you did before.

Good luck I am not a paid actor just a happy customer

Pros

It Just Works

Cons

A couple of features need to be added for my business but these are in the pipeline.

James
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/01/2021

Outstanding, robust piece of software

The team is very knowledgeable, helpful and friendly. Combined with a solid platform, our experience has been outstanding.

Pros

Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great.

Cons

It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note).

Steve
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/08/2017

Great software for general day to day operations

Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined.

Pros

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Cons

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

Benjamin
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 07/10/2018

Lacks even the most basic 'smarts' required for retail inventory management and customer...

We are an online retail business, running on Shopify, with approximately 2000 SKU's. I've heard good things about U/L from product creators with small product catalogues but this is not a solution for a serious retail business.

Pros

It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.

Cons

Good luck integrating with Xero without costly setup via accountants.

Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.

Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.

Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.

Verified Reviewer
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 20/10/2021

Good ERP software

We used the software to manage, store, ship, and process all the goods we have in our warehouses across the country. The barcoding features helped us a lot in that.

Pros

All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus.

Cons

The lack of accounting; automatic billing and 3PL Management.

Alternatives Considered

Cin7 Omni and Finale Inventory

Reasons for Choosing Unleashed

Clients request

Switched From

Cin7 Core
Taryn
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/06/2018

Easy to use but a few nit pick things to improve on.

Pros

Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers.

Cons

Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask.

Lingqian (Stacey)
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 04/06/2017

Useful and compatible

Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes.

Pros

Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.

Cons

A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed

Kelvin
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 06/01/2018

The product improved with every upgrade Unleashed have created.

On-line operation, affordable cost, reliable solid performance

Pros

The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen.

Cons

'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone.

Zama
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 11/05/2018

I have found that Unleashed is very user friendly

Pros

The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

Cons

Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

Nikki
  • Industry: Wine & Spirits
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 26/05/2017

Setup is critical for successful daily processing & reporting in Unleashed

Easy to use for our staff for processing daily sales invoices. We then also generate a daily sales report showing products shipped to each market. Good process to implement all costs for those parts used to create a finished product. This then gives us great costing for our products.

Pros

Easy to use. Has good costing of products. Works with our accounting software.
Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Cons

Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

Andrew
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 06/12/2017

fast, easy, reliable

Pros

Unleashed is easy to use and clear format. If there are issues I have always found a fast response to tickets which are kept open until I am 100% satisfied with the outcome. Unleashed is constantly evolving steadily in a useful and good direction

Cons

My biggest issue would be with the forms in document designer. They are not as easy to manipulate as they could be, often this process takes far longer than it should for a minor fix to something as easy as the layout of a pro forma.

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2019

Amazing onboarding support!

Pros

Our company is new to Unleashed but the professional onboarding service has made our system changeover very pleasant and smooth. We were taken care of by the onboarding specialist, all our problems were answered, she's professional and very knowledgeable in the system. It's been amazing learning from her and having her support, changing or starting new systems can be very daunting and rep has helped us make this entire experience absolutely amazing. I highly recommend Unleashed!

Cons

So far it's been great! It can be overwhelming if you haven't used a detailed inventory system like this before, but with the onboarding support, you'll find all the things you were feeling overwhelmed about will be fine after speaking to the support team.

Rebecca
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/08/2017

We've enjoyed our experience using Unleashed, we are excited to see what the software will...

We have managed to eradicate all of our previous issues before using the software. Very happy!

Pros

We are using the software in a different way to which it should be used for. At Milexa we print wallpaper digitally. For us Unleashed acts as a 'print list' which is used daily. It has brought us an organised solution to the way we print, allowing our previous issues to be eradicated. The ease of the software has been really helpful and is purely the reason we chose Unleashed. We are now hoping to start using it for stock, giving accurate stock count etc.

Cons

We have only one negative and it is more so because we are using Unleashed differently. We work from 'parked' 'placed' 'completed' sections etc, however we would either love to have more tabs / be able to name these ourselves

Aaron
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 04/10/2016

Brilliant Transparency

As a company, we needed to see what our pain points were with inventory, and prior to Unleashed, we didn't have concrete evidence to prove our thoughts. With Unleashed, we now have the quick and easy ability to see what's going on, and make informed decisions to allow for higher efficiencies and greater understanding of our inventory life cycle. Serial number tracking is essential for us, and Unleashed has provided that option, which ensures all serial numbers are entered in a mandatory fashion which closes the loop. Danielle was a great support for us in pushing forward, thank you for all your efforts!

Pros

Customer support, reporting, purchasing, serial number tracking.

Cons

Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO.

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2018

This product is excellent

Pros

This is a very comprehensive product combined with a user-friendly intuitive interface. We are a laboratory that does tests and research. Managing our inventory is normally a real pain, but unleashed has helped us control what we do. Since we're working with formula's, it was really hard to find a competitive product that could deal with multilayered BOMs. Unleashed exceeded our expectations. They also keep adding features which is great. Integration with Quickbooks is also very handy. Additionally their customer support is very fast and accurate with punctual follow up.

Cons

Nothing negative to mention based on the price/quality that is offered. I just hope they don't raise prices.

283 reviews