Unleashed Reviews

Pros

We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.

Cons

The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.

Pros

Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.

Cons

Unleashed does not account for RMA (return material authorization) transactions.

Pros

SaaS software that can be accessed from anywhere... unfortunately, it's still useless.

Cons

This company is designed to get you signed up as quickly as possible and then refuse refund you a single penny when it turns out the product is not as described and of zero use to your business.On a point of functionality, I would advise all potential clients to look very closely at the "search" system when inputting orders using Unleased. It requires you to type the exact product title, ensuring that you don't make any errors, even in the order of the words provided. Given our catalogue features at least 45,000 SKUs and would contain many more in the future, this was completely unacceptable.

Pros

This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management).

Cons

This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.

Pros

Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient

Cons

Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly

Pros

- ability to import spreadsheet with many parameters
- scallable (provided the time consuming issues are resolved)
- extremely accurate

Cons

- very, very poor user interface, extremely counterintuitive
- one account for sales and purchases
- outdated documentation
- static exchange rates
- very slow (when mentioned they are in denial)

Pros

Unleashed is a fantastic software which is constantly evolving and adapting to the needs of the users.

Cons

It would be useful if there was a wider range of integrations with other products, however the ones that do exist, work extremely well.

Pros

We have found Unleashed to be very reliable.

Cons

The fact that it doesn't have forecasting.

Pros

Unleashed does everything we need and is the centre of our business apps.

Cons

There is a lot of options when creating a sales order. It would be nice if the UI was given a refresh to hide some of the less-often used options.

Pros

Does everything we need for our business. Very strong 3rd party integrations.

Cons

Some things still be ironed out, it is quite new software so this will get done over time.

Pros

It Just Works

Cons

A couple of features need to be added for my business but these are in the pipeline.

Pros

Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great.

Cons

It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note).

Pros

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Cons

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

Pros

It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.

Cons

Good luck integrating with Xero without costly setup via accountants.

Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.

Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.

Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.

Pros

All the features related to barcoding: the software provide all what we need of them: Barcode scanning, printing and recognition and the RFID is a plus.

Cons

The lack of accounting; automatic billing and 3PL Management.

Alternatives Considered

Reasons for Choosing Unleashed

Switched From

Pros

Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers.

Cons

Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask.

Pros

Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.

Cons

A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed

Pros

The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen.

Cons

'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone.

Pros

The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

Cons

Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

Pros

Easy to use. Has good costing of products. Works with our accounting software.
Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Cons

Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

Pros

Unleashed is easy to use and clear format. If there are issues I have always found a fast response to tickets which are kept open until I am 100% satisfied with the outcome. Unleashed is constantly evolving steadily in a useful and good direction

Cons

My biggest issue would be with the forms in document designer. They are not as easy to manipulate as they could be, often this process takes far longer than it should for a minor fix to something as easy as the layout of a pro forma.

Pros

Our company is new to Unleashed but the professional onboarding service has made our system changeover very pleasant and smooth. We were taken care of by the onboarding specialist, all our problems were answered, she's professional and very knowledgeable in the system. It's been amazing learning from her and having her support, changing or starting new systems can be very daunting and rep has helped us make this entire experience absolutely amazing. I highly recommend Unleashed!

Cons

So far it's been great! It can be overwhelming if you haven't used a detailed inventory system like this before, but with the onboarding support, you'll find all the things you were feeling overwhelmed about will be fine after speaking to the support team.

Pros

We are using the software in a different way to which it should be used for. At Milexa we print wallpaper digitally. For us Unleashed acts as a 'print list' which is used daily. It has brought us an organised solution to the way we print, allowing our previous issues to be eradicated. The ease of the software has been really helpful and is purely the reason we chose Unleashed. We are now hoping to start using it for stock, giving accurate stock count etc.

Cons

We have only one negative and it is more so because we are using Unleashed differently. We work from 'parked' 'placed' 'completed' sections etc, however we would either love to have more tabs / be able to name these ourselves

Pros

Customer support, reporting, purchasing, serial number tracking.

Cons

Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO.

Pros

This is a very comprehensive product combined with a user-friendly intuitive interface. We are a laboratory that does tests and research. Managing our inventory is normally a real pain, but unleashed has helped us control what we do. Since we're working with formula's, it was really hard to find a competitive product that could deal with multilayered BOMs. Unleashed exceeded our expectations. They also keep adding features which is great. Integration with Quickbooks is also very handy. Additionally their customer support is very fast and accurate with punctual follow up.

Cons

Nothing negative to mention based on the price/quality that is offered. I just hope they don't raise prices.