UJET Reviews

Pros

The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past

Cons

I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET

Pros

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Cons

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Pros

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

Cons

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened.
Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Pros

I like the options to transfer and make multiple calls.

Cons

It sometimes glitches and has to be restarted from time to time.

Alternatives Considered

RingCentral MVP

Reasons for Choosing UJET

It was a business decision that I had no control over.

Switched From

RingCentral MVP

Pros

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Cons

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Pros

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

Cons

No app, so you are in essence tied to your desktop/laptop to use it

Pros

Its very simple to use, and because of this you can save a lot of time training your personnel to use it.

Cons

None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection.

Pros

I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.

Cons

I didn't like the fact that you couldn't force logout users.

Pros

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

Cons

I wish there was a feature in which allowed us to send screenshots to customers via text.

Pros

Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers.

Cons

Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better.

Pros

Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.

Cons

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

Pros

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome.

Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

Cons

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

Pros

UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET’s optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do!

Cons

At this time, there is limited flexibility and in-depth reporting abilities

Pros

I like that it's very easy to use, and it's also fast

Cons

The only thing I will include is if it can record outbound calls

Pros

fast, easy and so dependable at times when you needed it the most.

Cons

some latency, sometimes it lags but sometimes not.

Pros

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

Cons

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Pros

moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.

Cons

The calls and chats drop mysteriously. Also would like more time for wrap up between calls. And more time for auto chats to come in once a chat has timed out or ended.

Pros

the chats and phone options are very well organized and the transfer arrangement vs the department's visuality is greater, you can access to a daily goal on metrics like CSAT or AHT, very useful for a complete customer service covering the areas like chat, phone, and email.

Cons

there is very low options for user customization, but there is for system admins. unable to confirm any other features or a local channel for team members.

Pros

It helps my team keep track of what we are working on and know when people are at meals and taking breaks.

Cons

Sometimes the log out doesn't appear until you minimize the screen.

Pros

The customer support with the product is amazing.

Cons

I would gladly list any cons however haven't had issues to report!

Pros

eazy to work, and i have a good support to help me

Cons

I'm from brazil, and don't have in protuguese

Pros

That it is very faster and it is very easy to learn.

Cons

Sometimes there is a little bit difficult to use when I am in a call.

Pros

It's easy to transfer, you're able to manual type agent name and transfer call to them if they were the one working on a case.

Cons

Ujet sometimes, when using any aux it will automatic set your time 10 sec over than your original aux in

Pros

try to be quickly, it will help you to have better experience.

Cons

sometimes have issues, when we are receiving conversations.

Pros

The feature that's most impactful is the way it is easy to use.

Cons

None. So far I did not see anything that's negative when you use it.