QuickBooks eCommerce Reviews

Pros

Overall: It is user friendly. I definitely recommend QuickBooks to small businesses.

Pros: With QuickBooks, accountings task are simple, for it has weekly and monthly report templates. With QuickBooks, you can add a variety of additional features through plugins which you can access at a small fee.

Cons

Cons: I once experienced some customization error, that took time to be resolved. However, I suggest they should create more options in the customizable templates in that users can or change the name of their invoices if an error occurs.

Pros

I like how easy it is to use and to understand. Does its job well, exactly as it should. The order entry portion runs easily, fits in with the actual world, and needs little training. The inventory management component makes managing inventories easier and gives us all the data we need to do so. Improved integration. The dashboard's user interface and navigation have been improved. Numerous reports that can be modified Projects, salaries, and other add-ons and interfaces are all supported. Contact information and transaction forms are very detailed.

Cons

I did find the software installation process to be a little bit of a drawback. I needed assistance installing the software because it was a little difficult for me to do it. In addition, a strong internet connection was necessary for the process, and the location I was in had limited connectivity, making this component a little difficult. But once it was all done it'll be all good and easy to use until the end. The struggle in the beginning is worth it for its most helpful uses.

Pros

the support team includes valuable members who provide helpful assistance.
the software's interface is easy to navigate.

Cons

System crashes, try to make the setup more user-friendly.

Pros

The software has some decent functionality in the inventory syncing between sales channels and purchase orders, product creation. But this would be a pretty expensive option for just inventory syncing.

Cons

Where to start... The back end reporting is the worst I have ever come across in any system. You cant run any type of clear order reporting, my accountants (two different ones) had to manually look at each order to reconcile payments for their wholesale module because there is no proper order reporting. When you ask TradeGecko about any gaps in reporting or any other lack of functionality they ask you to 'submit a feature request'. I submitted 11 of them over 1 year and have not heard back on any of them. Toerh negatives: You can not enter in any custom shipping amounts in the system. You can not enter in a ship to address when creating a new order for any drop ship orders, you have to go in a create a whole new customer in a different section of the system then go back into the order just to use a 1 time shipping address. You can't print or even export your inventory count reconciliation report... I have to take screenshots and then paste to excel just so I can have a report to investigate from... and these are just a few of the major gaps with this system. The support is worse that the gaps, there is no one to call you can only email them and it often takes weeks before you get a response and often the only response you get is to 'submit a feature request'. Save your money but more importantly save you time and look for another option.

Alternatives Considered

Cin7 Core

Reasons for Switching to QuickBooks eCommerce

Price.

Pros

I really like that it's easy to share information with accountants. I also like how powerful the inventory management feature is.. this really makes it easy for me to track incoming and outgoing inventory. This allows me to efficiently be able to calculate in dollars how much inventory left in a day and how much inventory was received in a day.

Cons

I just wish they would allow more users with each plan. It's fine when used by small businesses but when you get into global businesses we really need to be able to add more users per plan.

Pros

I recommend this software to anybody who is looking for an easier way to manage their businesses. If you are looking to open an online business, this is probably one of the easiest way to do it. I am not a huge technology person and this platform is really userfriendly, I haven't had problems, but if I had any the support services is there to support you in real time, in a lot of languages. I speak french, english and spanish and the app can help me in any of those languages.

Cons

I haven't see any issue yet with this software.. I think that maybe add more feature on the app to make it similar to the computer version.

Pros

The biggest factor with Quickbooks is the user interface. They make it so easy to use! The guides are very clear, and the functionality gives you endless possibilities to apply to you individual needs of your business.

Cons

There is no multilingual option, and tends to have issues when setting up tax’s within certain countries. For example, in my case I was using it in Thailand.If a store product has multiple description variations due to different languages, this can sometimes prove to be problematic (unless treated as separate products).

Alternatives Considered

Zoho Inventory

Reasons for Switching to QuickBooks eCommerce

The price difference mainly. Zoho can be pretty expensive, and after demoing both, Quickbooks was definitely the best option.

Pros

It's is very simple and easy to use. Descriptions are very good

Cons

Sometimes if network breaks then the data is also gone missing

Pros

TradeGecko offers a ton of capability and flexibility for eCommerce businesses of any size. Also extremely extensible through its API, and readily available integrations.

Cons

Pricing structures are sub-optimal for certain business models.

Alternatives Considered

Zoho Inventory

Reasons for Switching to QuickBooks eCommerce

B2B eCommerce Site, unlimited warehouse functionality, API, and great branding (to be honest).

Pros

Mostly anything can be done through csv.
Supports multiple price lists (selling and cost)
Supports multiple currencies
Able to sync with multiple sales channels
Able to sync different price lists to different sales channels (initial setup has to be done by TG to get this to work)
ie you can have Wholesale and retail websites with different prices and manage it from TG
Syncs sales and PO's with QBO Canada

Cons

For $200 per month, I would like to have phone support, not just email support.
If I want to make changes in bulk, I have to download the entire database, make changes to the bulk SKU's and then re-upload it. Working with the entire database in csv is very dangerous and has caused problems for me. I would like to see them improve this feature.
Only allows one supplier per item.
Most tasks are easy to do and learn. For advanced users, there are several little hidden features / obstacles that were difficult to figure-out, and left me wondering why didn't they tell me.

There are a few limitations that I have to work around and live with, but I believe with time TG will fix them. For example, you cannot input your own landed cost. You have to use their built in system that calculates landed cost from the PO. This is a huge headache; not all costs associated with a PO are payable to the supplier ie Transport, Duty, Broker Fees, Graphic Artist, etc.

Pros

Easy to use, So fast and reliable software. It's so User friendly which can use any one at any time. Best Price with exciting features, No one can beat in this price with available features. There are lots of features which I like the most in this software. Also Integrates with other software, Hassel free and ease to use software. I like it too much.

Cons

Customization error should be resolved for individual user. They should create many options that allow each user to select and customize all functions like name of Invoice and proforma Invoices and other features which are the basic for all user.

Pros

Ease of use. I also appreciate the quick customer service correspondence.

Cons

I have no complaints. I find this program very easy to use and it is intuitive.

Pros

Keeps track of complex items and variants
Integrates with QB
Manages a lot of useful information

Cons

Constructively, spend more time making of it a decent product, then spend the time making it more compatible

Slow system response
Lack important reports
Requires that the client hires and pays on their own pocket a programmer to solve some problems
Little consideration to real work scenarios (like merchandise returns)
Very INFLEXIBLE
They have good data, but don't know how to manage data

Pros

Easy to set up even for non-advanced users. Web interface. Support staff is quite good and responsive.

Cons

Impossible to use other than products purchase currency for landed costs. Packing slip (packing list) doesnt show the total weight of the shipping. One has to use the calculator to add this value manually by pen to the end of the weight column. No choice to download the documents in different formats, except long procedure via automation, which is an absolute waste of time. If you have multiple accounts, you cant switch between them in the mobile app. Even after logout and re-login. Sometimes you even have troubles to print invoices. Two pages invoice is being printed on 8-9 pages, because the gaps between the lines are huge. They blame Google Chrome, and suggest using other browsers, but it doesn't help. Since i subscribed to their service, only one of the requested features were implemented. We had 3 different accounts in different countries - wholesale in two of them and manufacturing one. The manufacturing unit we already switched back to Unleashed as it was a nightmare. If strongly recommend with we cant wait to close this cooperation.

Pros

QuickBooks Commerce, formerly TradeGecko is a great product. Essentially, what this product provides is a business management system; a hub to manage inventory, purchasing, orders, products, etc. I have used it for 2 years and grew my business in a sustainable manner, thanks in part to Tradegecko/QuickBooks Commerce. The problem here starts when a company like Intuit acquires such a product and tries to put their stamp on it and make it part of their suite of products. The only reason to consider QuickBooks Commerce at this point is if you are starting a new company. If you have any sales history, not sure why you would want to use the product.

Cons

There are little things here and there that have popped up but overall, I was happy. The problem I have is what happened over the past 45 days by Intuit; they are sunsetting current product. I've been part of an acquisition and I understand things change. What I have a problem with is that they have no good way to transition current (paying customers) to the 'new' product. Have historical data such as orders/purchase orders, etc. that you want to pull in? Nope. Let's be honest, the data model is exactly the same or strikingly similar. THEY JUST DON'T WANT TO HELP YOU. They were previously able to pull in historical data and they have documentation online (still) that indicates that customer service can help import data for you. I do not use any 'complicated' modules in this product but they are totally unwilling to help even noting that this type of messaging is still in their help docs. That being said, for a company with previous sales and history, I don't know why you would want this product, especially if you use something like Inventory Planner to help forecast, which relies on such data. Pretty obvious that someone at Intuit made the brilliant decision to not help current customers.

Pros

There are a lot of features. B2b portal is great. I dont think there are many softwares out there which do everything TG can do

Cons

A lot of things keep breaking and nothing is being fixed. Every time a new problem comes up, customer services just deny it until after about 5 or 6 emails you prove then they say their engineers have identified the problem and are looking into it. Although months later and still no update or no fix.

Right now the sales app is broken in terms of sync issue causing duplicate orders to be put on the system (a real admin nightmare when you have to double check each time to make sure you're not sending the same order again).

The import/export system is broken as if there are lots of people using it, it crashes and takes hours to upload a small file (critical if you are trying to load new products on the system or change pricelists).

The picture system was changed however it does not update the main pictures. Plus you have to double upload pictures a lot of time for them to appear on the sales app

The system often lags when creating/amending invoices when the server is loaded (you click save and after 1 minute it tries to discard your changes and start again, or just crashes).

The shopify connection crashes if you're inventory is too big (few hundred products +)

Pros

Improved onboarding
User interface and navigation have been improved on the dashboard.
Contact information and transaction forms in great detail
Several reports that can be customized
Projects, paychecks, and other add-ons and connectors are all supported.

Cons

Expensive
Online assistance could be improved.

Pros

Intelligence report is extremely useful! Being able to access TG on any computer is a huge advantage.

Cons

Smartphone app is limited. Browser-based software is somewhat slow requiring refreshes for up-to-date stock as well as pretty long loading times during navigation.

Pros

The best thing about TradeGecko is that it serves it's core purpose, syncing inventory counts across Shopify and Amazon (although we do not use the Amazon integration). It also has a modest collection of csv import/export features for managing inventory.

They also seem to be actively developing new features, which is nice. But this concerns me because *many* of the basic features still need a *lot* of work.

Cons

In a broad sense, the most significant con to TradeGecko is that most of the app feels "half baked". It seems that everything was developed to serve the specific needs of an initial core user base. This is particularly true of the ShipStation integration (be warned).

Granted, we wouldn't have much to gripe about if there were support docs explaining how TradeGecko works in the context of day-to-day business operations. Unfortunately, the docs don't go much further than explaining where the buttons are and what happens when you click them.

Apart from setting up the account and performing our first few csv uploads, we've had to fine tune *every* aspect of our TradeGecko workflow through *trial and error*. Not sure if I'm asking too much but this has been an awkward experience, especially considering that the support team, while responsive, has rarely attempted to truly understand our issues.

The whole dev team is focused on feature releases & rudimentary usability (which is also lackluster). They seem to have no concept of UX.

Pros

Tradegecko streamlines the entire process from making quotations to collecting payments. Everything is automated. We sell specialty chemicals for researchers (universities and companies) which still place orders by emailing/faxing PDF POs, requiring manually entering order information. The software is very easy to use and saved us time.

Cons

The software does not allow many customization by individual users. Pretty much all features are universal. Different users always need customization to fit their needs. TradeGecko should create many options that allow each user to select, customize functions. For example, there is no option to change the name of invoices, Proforma Invoice vs Invoice, which should be a basic feature for users to deal with organizational customers.

Pros

The clean look of this program isn't just for looks, it's incredibly user friendly and intuitive. One of the biggest pros though is that they are continually updating the program and improving the use and functionality of the software. They're also very easy to communicate with and give feedback to if you can possibly think of an additional feature. We use this program in a slightly less traditional way and their team has been great about making sure it fits our needs in the way we use it.

Cons

We've used this software since "the beginning" unfortunately that meant that when they got a little bigger, we did see a significant price increase. That being said, though the pricing is a little high, it is still worth it for our use. Occasionally there are some small bugs but they usually get squashed quickly since they update so frequently.

Pros

What I like the most is that this software has amazing performance and functionalities. It's also very reliable in terms of saving important information. I definitely recommend this to anyone who is concerned about the quality of this product and I especially recommend it to small businesses, as it is easy to manage and use.

Cons

Some options should be created that allow each user to select and customize all functions and to control the users limitation. Generally though, everything is great and overall this a good software according to my experience all this period of using it.

Pros

Beautiful UI, better then any other WMS
Quick and responsive
What it does, it does famously

Cons

No feature updates/improvements
Rarely fix errors pointed out unless they're super easy

Pros

This software has worked flawlessly for us, and our team had no trouble implementing it. We have not encountered any problems with this software, and our team found it simple to implement in the context of other competitors. It's a fantastic choice in the context of the other competitors.

Cons

The only downside so far is that bins can only have one SKU assigned to them.

Pros

This product is much cheaper than most inventory systems so it is better than tracking inevntory in excel.

Cons

Reporting, inventory management, ERP system integration, accuracy and completeness, not intuitive, not organized.