SendGrid Reviews

Pros

The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.

Cons

They do not have a way to graphically edit particularly easily like with MailChimp.

To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop.

On the upside this got us to learn how to code better.

Alternatives Considered

Mailchimp

Reasons for Choosing SendGrid

MailChimp actually gets very pricey after you exceed 2,000 users. MailChimp also lacks the sophistication you need when you start doing more advanced activities companies like Uber and Spotify do. If you see sent by MailChimp you know it's a small business.

Switched From

Mailchimp

Reasons for Switching to SendGrid

SendGrid is professional strength e-mail marketing.

Pros

Sendgrid have a full published API allowing for easy integration into any system you build. They have some super helpful guides online to get started and a whole host of customisable settings to ensure the product works for you.

Cons

The 30 day reporting period is quite limited and I wish this was closer to 90 days or longer.

Alternatives Considered

Mailgun

Reasons for Switching to SendGrid

Sendgrid have a stack of other features including SMS messages and contact management. For us, it felt like the better long term partnership.

Pros

Free trial
easy api integration
cheap and good user interface

Cons

terrible support
expensive
hard to talk to someone

Alternatives Considered

Mailchimp

Reasons for Choosing SendGrid

easier better support

Switched From

Amazon SES

Reasons for Switching to SendGrid

used in the past

Pros

Easy to integrate with different types of backend, I tried it in nodejs and ruby and it just worked. one of its nice feature is the email builder that allows you to drag and drop as you customize the reusable email templates, this boots productivity by much. I would highly recommend this to non coders as an easy implementation.

Cons

Most things are well documented but somethings are missing like receiving external emails via sendgrid webhooks wasn't clearly documented so we had to go around it.
another issue was not being able to properly filter all outgoing emails in sendgrid dashboard.

Alternatives Considered

Mailgun

Reasons for Switching to SendGrid

Some of the administrators we have who were supposed to use sendgrid didn't have a coding background, having a clean email template builder with a graphical interface that you can easily drag and drop was a big factor.

Pros

The pricing is great. Easy to use API with lots of documentations. Their user interface is straightforward. The customer service has always been pretty quick to get back to me. It's a popular service with a lot of integrations available.

Cons

I was a happy user of Sendgrid for a long time, but emails sent with the service always went to the spam folder for Microsoft email services (Outlook, Hotmail, MSN). This could never seem to get resolved, even with a dedicated IP that they offered. Then recently, Microsoft started blocking the emails. I found out this was because a spammer had used their service and got the shared IP blacklisted. They were unable to help me resolve it swiftly, so I had to leave the service, because we have a lot of people who use Microsoft email services.

Alternatives Considered

Postmark and Mailgun

Pros

A free plan is the most attractive thing they offer. Their free plan is for life long tenure. It is easy to integrate the Send Grid with almost any software. It offers a choice to integrate using their API or connect through SMTP. Their dashboard and reports are very detailed.

Cons

It seeks improvement in multiple areas like customer services, business intelligence and error messages. There user interface also confuses sometime.

Pros

It was easy to set up, and worked perfectly until it didn't; then, customer support was non-existent.

Cons

Customer support does not answer emails. Compliance team does not speak with me, I could not determine what I had done wrong. They simply left me in the lurch, and held my email hostage.

Pros

SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems.

Cons

Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need.

Alternatives Considered

Amazon SES

Pros

We liked the fact that we could start with a free tier and when we grew and knew we had a good business transform our account to a PRO plan

Cons

1. The BI capabilities could be much improved.
2. Sometimes there are weird errors, like if you have duplicates in the TO field.

Alternatives Considered

Mailgun

Reasons for Switching to SendGrid

We got a generous free tier

Pros

SendGrid provides the ability to configure and set up a programmatic email service with your applications through the integration of a simple RESTful web service API. It is super easy to set up and manage, and also provides comprehensive reporting on how each email was sent and processed. It allows you to bypass the conventional arduous process of setting up your own mail server.

Cons

I encountered some downtime and unsent emails when working with SendGrid, but more recently these problems seem to have been fixed effectively.

Alternatives Considered

Amazon SES

Reasons for Switching to SendGrid

Ease of integration

Pros

Send Grid not only helps route emails though my site but it is very compatible with WordPress and is very reliable when getting my emails to send out to clients.

Cons

There have been a few times I have had to reconfigure my Send Grid Plugin to my site. I feel like there is a disconnect between the servers IP and the response from my WordPress site.

Pros

SendGrid app is a great tool for any organization for their emailing solution in terms of marketing and transactional emails. SendGrid is very easy in configuration as minimum need for support documents.

you can manage lots of things like white listing of domains and support IDs, email templates, reporting etc. Tech support is always available. there are multiple budgetary plan you can choose according to your requirement.

Cons

Improvement is always better than the things running as usual. so reporting system could have been better.

Pros

The SendGrid software and AP make it very easy to provide email functionality within applications. Whether you are using it's API s or the web interface it is a breeze. The free tier is good enough to get started without any costs. I loved the software so much that I even started using it for sending New Year greetings

Cons

None. Absolutely love this software and it's ease of use

Pros

The functionality of the software is great, sending through SMTP or API calls are quick. Very reliable tool to use for sending mass emails.

Cons

Not a fan of their support. There is no number to call, cannot contact support without logging in, which is an issue when they lock out your account.
Their support teams takes too long to contact you, and they are bad at following up.

Pros

I like that you are able to see exactly when a mail was sent and delivered and in some case when it was read as well. It makes tracking so easy. I have had a number of cases where clients requested proof that an email was sent to them and SendGrid never failed to ensure that the needed proof was avalable.

Cons

Sometimes navigation is a bit of an issue. The menu structure takes a bit getting used to, but I wouldnt change it though.

Pros

SendGrid is very easy to integrate into existing systems and their API is top notch. The service performs very well and we have not had any issues in this regard. The service has also been very stable with issues very few and far between.

Cons

It is a little on the expensive side. Some of the features are a little limiting in certain circumstances, e.g. batch sends with subusers. The web UI can be a little clunky at times.

Pros

One of the things i like most in sendgrid is the 99% no bounce rate. it has easy-to-integrate sdk for developers like me using several languages like nodeJS and python or php. In the web app, the representation of your entire activities and transactions are well presented nicely. and you will found out the very little times the email wasn't delivered. You can create your own email template in their for you not to code it upon integration, you will just need to provide the exact fields you are requiring. also one of the fastest delivery time in email. also in the past 3 years i think i subscribed a free plan which has 25,000 emails/month.

Cons

Just an improvement which is to make 100% no bounce rate in email sending. and maybe an email notification whenever email bounces.
Also the free plan currently has a lesser free emails per month compare before.

Pros

It works. They give you a lot of flexibility and a good API. I believe the offer the most user-friendly email delivery solution for developers.

Cons

It's not cheap. The basic account gives you a lot and cost about $15 USD per month. They even offer a small package for free.

But if you are expecting a private IP and 100,000 or more emails sent per month, prepare to spend at least $100 USD monthly.

Pros

Delivers your emails. Almost always to inbox, sometimes to spam box.

Cons

Sendgrid is not able to retry billing. If one billing attempt files, then angry message is sent and then you need to have access to computer with whitelisted IP to click “update payment details” or else billing will not happen and service is stopped. Paypal is not possible. This is most annoying and I do not suggest sendgrid to anyone. Cannot trust or suggest service like that.

Pros

Originally it gave us full visibility into our emails and helped us get much better tracking on who was receiving what and when. Important to know emails had been delivered as we deal with large numbers of payslips and emails for our clients.

Cons

Recently there's been a change with their new API which has been nothing short of woeful.

We've had multiple clients either having emails not sent (where did they go?) or sending emails twice because they are getting incorrect feedback that the email hasn't been sent. (delivery report being wrong).

This has been for invoices and payslips which are highly sensitive information to be missing or duplicated.

It's made us look like fools repeatedly and our clients are furious. Sendgrid literally has one function which is to send emails and it's failing to do that accurately.

The response for help in these scenarios has been non-existent at best and negligent at worst despite having been a client for over a year. We haven't had a response to urgent requests for over 4 days and our clients are furious.

Pros

Sending transactional and notification emails that will not get filtered or shipped out into the spam folder by most email clients. Sendgrid dashboard has analytics info to monitor delivered, clicks, opens.

Cons

Nothing here really. Everything about Sendgrid is smooth and works just fine. Emails are usually delivered in time

Pros

SendGrid allows us to send personalized mass marketing emails to our large database without trouble. Email campaigns can be send using drag&drop email builder which is very easy to use and provides a lot of features and is a good point for starters. However, what I really like is their API integration with a lot of other software. Developers can create API keys for SMTP email sending from their application and it is relatively easy to integrate it because all major programming languages are supported out of the box.

Cons

I had some troubles with verifying domain email for sending but one support ticket resolved it in a very short period of time. Also had troubles with sending emails from IP addresses that were on email spam/blacklist. However, that can be mitigated by upgrading to a more pricier plan.

Pros

easy to set up, white label url, and get emails sending through API and marketing campaigns. Fast delivery and general reporting.

Cons

The pricing could be more granular for marketing campaigns. The cost per email address is not always relevant especially if you have a segment that you rarely send to. Campaign tracking pixels would be nice to add to website to have a simple CRM system in send grid campaigns.

Pros

When we build a webapp, one of the first things we integrate is SendGrid. It is reliable and easy to setup. We have no reason to choose any other solution.

Cons

Only negative thing I can think of, is that I feel like we tend to be late to learn about new features in SendGrid. Maybe the team could do a better job at communicating updates through more mediums.

Pros

I like how simple and easy to track the email activity. It gives me an outlook, and in-detail view.
It does a lot more than that, but this is what is relevant to my role.
Also, it has a whole community to track everything new in e-marketing.

Cons

Nothing I'm aware of, but maybe they don't have a phone app. Sometimes I need to know the stats of one email, but it's only possible by day.