CallHippo Reviews

Pros

Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

Cons

Our agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one.

Regardless, the new account openings are resolved quickly.

Alternatives Considered

CallRail

Reasons for Choosing CallHippo

Pricing and support

Switched From

CallRail

Pros

Happy with services. Calls get connected Smoothly.

Cons

Price is bit Expensive. when we compare to other.

Pros

Integrates with other features, good transcription of calls, high quality transcriptions.

Cons

Customer service was so TERRRIBLE, you go around and around in circles. They say they will cancel a feature then don't do it, then if you ask for a refund for the service you cancelled and they confirmed had been cancelled they will take you round in circles again. They

Alternatives Considered

Aircall

Reasons for Choosing CallHippo

They stopped supporting outbound calls from Australia. They were great.

Switched From

CallTrackingMetrics

Reasons for Switching to CallHippo

It seemed a bit cheaper, but its not.

Pros

CallHippo is very easy to use, the support staff and management are excellent and there have been very few hiccups during our time with CallHippo

Cons

It could do with a search function for searching numbers dialed in lieu of having to download an Excel file

Pros

Many great features that will help me and my representatives work efficiently and meet targets.

Cons

We were having trouble with recieving emails to a user, also there is a OTP every time we log in.

Pros

- You can get a different service with better support 'skype for business'.

Cons

- Discuss your Use Case with the support team before making the purchase.
- Support doesn't even understand your use case properly due to lack of knowledge.
- They will try to sell you the product no matter what so, please get all the response over email as proof of refund.
- You don't receive SMS for verification. So, the service doesn't work.
- You don't receive calls for verification from Google Voices, Gmail, Google Adwords, Upwork.
- Again make sure ask before you make the final purchase because they don't wanna refund wanna your money
- Also, their automation mailer will disturb you even if you are on a call with them.

Pros

I got prompt and precise instructions to my query

Cons

There is no help to set up my account unless it is for more than 1 user

Pros

Best quality and connectivity so it helps to get more leads

Cons

It is overall the best but it takes more time to load.

Pros

Features, easy to use, dual lines for network

Cons

Reception weakness but it is quite rare.

Pros

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helped much, he is great thanks to him

Pros

Being able to send/receive text messages on my desktop.

Cons

The software is too expensive for what they offer, it doesn’t include fax service. The call quality was not good.

Alternatives Considered

RingCentral MVP

Reasons for Switching to CallHippo

I didn’t realize Ring Central offered a service with requiring a land line to be used. Considering that fact, Call Hippo seemed to have what I needed.

Pros

The most interesting feature is that I can place outgoing calls and also receive calls from all over the globe and through the same I can increase our customer experience as well as increase our sales. so truly it's a great product for me.

Cons

Not found any. everything is great. The system is very essential.

Pros

Easy of deployment and average cost compared to others

Cons

After more than a year of using them and dealing with sporadic technical issues, finance let me know callhippo had made some significant charges to our credit cards used for monthly payments. We called them to see why. This is what they told us and I have them in email too as we pressed more: "We had made a mistake in your pricing a year ago and this is what we have to charge you now to make up for it!" Essentially that is their way of increasing the price on you. And then also had gone ahead and moved us from monthly plan to an annual plan without our permisson. I have an email from their sales team when we bought that our prices was x dollars and it would "never" change. When we asked them to reconcile these, the palyed games for 3 months and did not respond to repeated requests to give us an answer or refund. The support has been nothing short of scam! I am incredibly disappointed how they treat their long-term customers. Stay away from this product unless you are fine working with charalttans.

Pros

Has plenty of features, HOWEVER, these are all a waste of time when the call quality of the system is absolutely terrible.

Cons

The call quality is awful. People on the other end of the line couldn't hear me or make out what I was saying. They tried to make out it was my Internet connection which is a terrible excuse as I have super fast broadband, and after using a new system (Go High Level) I have had no issues at all.Their customer service is terrible also. I signed up and paid for a mid tier plan right away as we wanted to use the power dialer feature on the system. After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we contacted the support team right away to cancel the account and refund the payment we had literally just made.1 week later we still haven't received anything, and after chasing them we have been told they don't offer refunds.The system is not fit for purpose and you should avoid Call Hippo entirely.

Pros

Integration with Hubspot, Reports, Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.

Cons

Call drops, Call Quality Issue, connectivity issue.

Pros

There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing awesome service whenever necessary. I use it to set availability and to keep track of who has been called, and my favorite thing about it is that I'm not paying per user. It has been a faithful assistant for 6 months now, and the experience is nothing but wonderful.

Pros

This software is very user friendly and the customer support team especially getting assisted by [SENSITIVE CONTENT HIDDEN] He is very helpful and soft spoken and takes every query very patiently. I think all the customers should be handled by him . Even though he was suffering from Covid-19 he was very supportive.

Keep it up!

Cons

No Demerits .

Everything is fine . I think this is the best app.

Pros

Nothing. Sales lied to me and they would not send me the entire transcript for the conversation where the salesman told me incoming calls would not be charged unless we transferred the calls.
We ensured we were on a plan that included this. They then charged us additional. The next person then told me that we are charged per minute for all calls and I was told the wrong thing by the sales person.

I eventually proved I was correct after many hours and told them I wanted a refund. They tried to keep me as a customer and I told them no.
This amount of minutes they deducted was close to 15 but I was the only person who had trialed this number and I did not ever answer. I left 1 voice mail to see how it works. All up, including the time it took to connect, I would have spent between 2 - 3 minutes trialing this system.

I will be using RingCentral now because I have used it with another client and they are better in every way. They may cost slightly more but trust me pay the extra!!!

Cons

The customer service and sales are ridiculous.

Pros

easy panel management, fast customer support, integration options.

Cons

Prompt and effective customer support is crucial for any service provider. Users often consider the responsiveness and helpfulness of the CallHippo support team when assessing the overall experience.Users may assess the app based on the range of features it offers and whether they align with their business requirements. This includes call management features, integration capabilities with other tools, ease of use, and customization options.

Pros

It has what you need for a phone number. Speedy set up, then you can forward the new number to your personal or office number. We've included a voice mail as well so all calls are greeted with a professional message while the line is being redirected. in the past tried 2 other services that did not work and this is the best by far. Been using it for almost 1 year. The phone app is really handy as you can call from the app.

Cons

Nothing much. all is good and can't think of anything, except that for some countries they don't have phone numbers. But guess that's not something not to like - it's just that their service does not include it.
If they can have phone numbers for most countries in the world that would be better

Pros

It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.

Cons

App should have more options in side to change few more setting.

Pros

Easy of use, setup and support they are always willing to help

Cons

it hangs ocasionally and it needs better voices for recordings.

Pros

I tested the number and it worked the A’s expected when I set up the account.

Cons

The software was adequate for my needs but the agents at callhippo started requesting sensitive personal information immediately after taking my credit card data.

Pros

It was pretty easy to use and it also seemed good value for money

Cons

When I did my research it was not stated anywhere that outgoing minutes are extra. I went through the trouble of signing up and than realized that this product will not work for me because of the extra per minute charge. First I upgraded the plan and than i realized that even on the higher plan I am paying per minute for outgoing calls. Cheaper to get another line with local carrier. I am mostly upset because this should be listed front and center and not hidden somewhere at the bottom of a very long pricing page. Just wastes everyones time

Alternatives Considered

CallRail

Reasons for Switching to CallHippo

Seemeded easier

Pros

Callhippo is an easy to use and very competitive phone service which was an important aspect for me as a start-up with a low cost approach. Lately they have greatly improved the mobile iOS apps. They are now fully up to date in terms of usability, user friendliness.
Support is responsive. Two times I had texting issues that were resolved.

Cons

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