3CX Reviews

Pros

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Cons

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Pros

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability.

Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions.

There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access.

There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book.

It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group.

Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Pros

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.

The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Cons

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.

Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.

3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.

SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.

Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Pros

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Cons

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Pros

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Cons

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Alternatives Considered

VICIdial

Reasons for Choosing 3CX

Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Switched From

Dialfire

Reasons for Switching to 3CX

VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

Pros

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Cons

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Alternatives Considered

RingCentral MVP and Zoom Meetings

Reasons for Choosing 3CX

to many bugs and price

Switched From

Skype

Reasons for Switching to 3CX

for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings

Pros

With 3CX you'll have a very functional IPPBX at a very reasonable price.
The admin panel is very easy to use and very powerfull.
The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.

Cons

The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients.
The users must do some micro configuration level to improve the sound.

Pros

The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.

Cons

Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.

Pros

The software is easily maneuvered, the calls are made once dialled out and the software gets updated frequently. The calls are recorded and recording produce in approximately and hour after completed. You can easily tap in and monitor a call that an agent is on as well as it provides a chat feature.

Cons

What i liked least about this feature is that there was an issue when you log break there is no way of monitoring how long you were logged for. Unless it's done by the master controller 3cx.

Pros

Easy to manage names and extension numbers.

Cons

Some difficulties integrating a new phone and with setting up call routing.

Pros

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.

Cons

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Pros

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Cons

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Pros

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Cons

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Alternatives Considered

MiCloud Connect

Pros

The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.

Cons

Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .

Pros

We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease

Cons

Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.

Pros

During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.

Cons

The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.

Pros

With the ability to add the app to my cell phone, the program running on my computer and having a desk phone linked, it is super easy to receive and make phone calls.

Cons

I wish that the software had a texting feature. There is a messenger feature that can be used between users, but text messages can't be sent which would be a huge plus for users that don't have company provided cell phones and don't want to give out their personal phone numbers.

Pros

The User Interface allows for a highly configurable phone setup that can be customized to your needs.

Cons

A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Pros

It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use. The layout and functions of the soft phone is comfortably laid out on the screen. You could even get a trail to use.

Cons

Even though it is not entirely the software’s fault, When we have throttled Connectivity, the call just goes silent, This means I have no idea if the customer disappeared or just holding and even if I went through on the call.

Pros

You can make phone calls from anywhere in the worlds, even if you're outside the office / office network.

Cons

Sometimes the voice quality can be poor if you do not have stable network, and the older iPhones do not support the latest 3CX App.

Pros

I liked the pricing the most compared to the market.

Cons

Confusion with about 6 different keys & passwords then IP blocked.
Difficulty navigating the setup and if I need to integrate an alternate softphone or if 3cx has one in-built.
Errors trying to open the platform even though firewall off.
Not sure the difference between the "management interface" and the "webclient".

Pros

Mobile App for cell phone which works great, can pick up and transfer calls
Fully functional app for the computer
Can connect many types of phones

Cons

The interface I think could use a bit of a update, however it is functional and easy to use
Audio can sometimes cut in and out

Pros

I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Cons

Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise

Pros

There are a lot of features built into the phone system, including international calling. It is a cloud based system

Cons

The set up is difficult. You have to record your messages and then upload-it does not have a feature built in to change messages easily. Calls drop randomly.

Pros

Due to how easy the setup is , 3CX helps tremendously with reaching customers when working from home .You can organize your calling lists in whatever way you want ( we usually get them pre-organized by management ) . The call options save on lot of the expenses ,related to international calls .

Cons

The call logs are hard to navigate and it can be hard to find what you are looking for when it comes to previous call history.