Agiliron Reviews

Pros

-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking.
-Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls.
-Developers work to create tools for new business needs as they arise.

Cons

-System complexity requires extensive training for new staff
-Requires multiple steps for most common operations

Pros

(1) Best value for the money.
(2) Onboarding process is great.
(3) Staff training is great.
(4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels.
(5) Inventory includes ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features which we have yet to implement.
(6) CRM is good.
(7) Ability to perform bulk updates is great.
(8) Moving to Agiliron allowed us to standardize our inventory throughout the organization.

Cons

(1) Learning curve is steep. We have leaned heavily on Onboarding team.
(2) Product requires multiple steps to perform the same tasks compared to QuickBooks.
(3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items.
(4) Support is slow to respond to requests outside of the simple.
(5) The online Learning Center does not give good directions in the How-To sections.
(6) CRM side does not allow creation of Quotes for Leads and Prospects, only Customers.
(7) Built-in reports are lacking, and common reports are missing (e.g., Customer A/R Aging Report, Product Margin Report).
(8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will just treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This is not efficient and is time-consuming.
(9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted until the sale is paid in full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been told that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise that your software integrates with both online and desktop versions.

Pros

This software was easy to navigate and get around on. There were allot of different functions you could use.

Cons

The customer service was not helpful. We would ask questions and did not hear back from them for weeks. We also did not like that you had to go to several different pages to get this done.

Pros

Wide range of integrations and the integrations are solid and in depth.
Formula based pricing options are really good
Many features compared to alternatives
Reasonable price considering the alternatives.

Cons

Software is localised for USA/Northern America. Weight/Date/Phone formats are all tailored to North America rather than Europe/Global.
Payment processing options are also limited to North America

Alternatives Considered

DEAR Systems, Cin7, Brightpearl, Khaos Control Cloud, ERPAG, SKULabs, Unleashed and Linnworks

Reasons for Choosing Agiliron

More flexibility and better integrations than the alternatives. I reviewed no less than 12 alternatives before settling on Agilirion. A lot of flexibility and customisation is possible in Agiliron comapred to the competition

Switched From

DEAR Systems

Pros

I like that it integrates with Shopify and Quickbooks, it has options for customization, and there is endless opportunities for growth. Support is almost instantaneous, and they helped me implement the program and continue to support us.

Cons

So far the only downside is not being able to rearrange the products in a quote/sales order, and not being able to enter a product by any word it has to be entered exactly how it is labeled in the product screen, there are ways around both of these items, and I have been assured they are working on a permanent fix.

Alternatives Considered

Lead Commerce

Reasons for Choosing Agiliron

Lead Commerce was terribly limited with no options to expand with out emptying your bank account.

Reasons for Switching to Agiliron

As mentioned above we started out with Lead Commerce, but we spent almost $10000 usd and the program was not nearly as advanced as Agiliron

Pros

Easy to learn and use particularly with the way the company provided support during the entire onboarding process. I can not emphasize this enough. They literally did everything to get my business up and running.

Cons

The leads feature could be more robust. This software focuses on sales order and inventory management but not so much CRM capabilities.

Pros

We have been working with Agiliron for a number of years and could not be happier. We have been in business over 45 years and have had a hard time finding a company that is not only personable, but efficient as well.

Most companies we find, wanted to sell you their system then basically forget about you. Frankly, we are a small company and I know they must have bigger clients but they always make us feel like we are very important and go out of their way to help us. I find it amazing, and refreshing, in today's business atmosphere that their are still companies like Agiliron with old fashioned values and the willingness to see us succeed.

Cons

There is nothing that I don't like about this software.

Pros

Overall, the product is easy to use and offers many facets of use. After over a year of using the service, I am discovering there are more and more features I could be - and could have been - using all along. I am sure I will continue to discover more features as I work with our new customer representative who has been recently assigned to our account. Parry has been excellent in educating me and going above and beyond to help me with what I need Agiliron to do for me.

Cons

Although I did not help set up this product and I was not involved with integration, we have used Agiliron since the start of opening our retail store over a year ago. One thing I have found to be difficult with Agiliron is physical inventory. We have only done physical inventory once, and while we were trained, the process was clunky and inventory was not recorded correctly.

Pros

I’m a QuickBooks user have been using the POS and Enterprise for 14years, but my business grew and was looking for a software that will fit my business. We did a lot of research, and we came across Agiliron, did the 30-day free trial. Found out that Agiliron was very easy to use, has the features that I was looking for and is at an affordable price. Have been using Agiliron for more than year, works perfect and the best part is that it has a great support team that resolve your situation as soon as possible.

Cons

Only downsize is not their certain features that need upgrading but like any other software upgrading is needed.

Pros

Agiliron's B2B website features have helped us streamline our order processes. Our customers now have the ability to place orders online and the orders appear in our back office ready to go. This has eliminated a ton on manual entries and has saved us time and money compared to other systems. We also do not need to try and connect a bunch of different programs through various enterprise systems.

Cons

Sometime was a little buggy when we first implemented, but customer support is always there to help and correct issues.

Pros

The way it updates my stock in real time and everything is cloud.

Cons

Customer service can be better takes a little while for a response and to address issues.

Alternatives Considered

Sellbrite

Reasons for Switching to Agiliron

Price

Pros

Ability to integrate website database with in-store POS database; ability to link to QuickBooks accounting software; ability to perform POS sales on mobile device through app.

Cons

Does not handle customer back orders well for low stock/ out of stock items. requires customizations, and we have yet to see how those will work. Limited ability to take advance payments / partial payments for back ordered items; quantity sold/released not tied to QOH displayed; supplier orders do not completely account for customer back orders.

Alternatives Considered

Fishbowl

Reasons for Choosing Agiliron

Upgrade in-store POS system, integrate disparate databases, easier platform for sales clerks.

Reasons for Switching to Agiliron

Pricing and Flexibility

Pros

Agiliron is just that Agile. They are opened to working with us and our growing business needs. They are very helpful in building and designing the software experience to meet our needs. They welcome input from us and are willing to help in any way possible

Cons

Right now there are no Cons. Early on we had some issues with how to implement the system to fit all of our needs but as we learned the product and our relationship matured with Agiliron this became a non issue.

Pros

This software allows us to manage all of our channels in one platform. When a change is made in the product, that change is made very quickly on the sales channel. I have used other programs, and the sync time was much longer than we are experiencing with Agiliron.

Cons

We have some products that fall into multiple product types. So there was a bit of a learning curve to figure out how to set-up our products so that they would work properly within Agiliron. Once set-up, they work flawlessly.

Pros

Customer support is the best I've ever experienced. The product ability joins my favorite CRM aspects of SalesForce.com with all of our products and locations into one seamless experience. I could not have grown my business so quickly without it. It lets me scale fast by having an environment where all of our customer, products, sales/project potentials (including attachments of project specific plans and notes) FAQ's for technical products, and on- Are all in one login. Accessable from anywhere on any tablet or larger. Our products are populated into websites and receive automatic pricing and description updates. Orders transfer directly into the back office and are worked on by our warehouse.

Cons

Purchasing large product mix with long lead times could be improved. I'm sure they will get to it and are good at collecting customer input.

Pros

Agiliron has provided our small business the opportunity to host an online store. This has helped increase visibility and sales.

Cons

Learning the software was not the easiest! There are some limitations with the package we bought. One example of this - We have a shipping option and a store pick up option. The automatic emails when I click that the order has been processed, would online allow for verbiage saying "Your package has been shipped". We ended up turning this email feature off so customers are not confused. I have to manually email each costumer when their items have shipped, or are available for pick up.

Pros

The software helps to easily manage sales from Amazon, eBay, POS, etc. This is a great solution to help organize and manage your entire business in one location.

Cons

Over the years the company has done an excellent job of adding to their software and integrations to marketplaces. This has helped to minimize things I was finding more difficult in the software.

Pros

Agiliron has an inventory and POS system. It works well for our company. We can set up different pricing for the different catalog customers. It is easy to use after the full setup. The system has the clock in and out for the staff and counts cash. It also can works well with QuickBooks. It is good for small or medium businesses to do the inventory.

Cons

Get Ready to learn. Agiliron is software. Please get ready to learn. You were maybe stressed at the beginning. However, it is easier when you familiar with the system. It takes time to set up. Please download the template and start to work on your inventory. It will save time to sync the system.

Pros

I had a really great experience working with Agiliron throughout the entire sales process. They were extremely helpful with all of my questions, and I had a lot of them! Their rep was very patient and always available to answer my questions (even on weekends when he wasnt working he was replying to my emails quickly). There are many reasons why I chose this software and the excellent service certainly was one of them. This software offers a lot of great functionality for the user and once you get the hang of it, its quite easy to use. We look forward to working with the Agiliron team, as everyone I have spoken to has been very helpful and pleasant.

Cons

It could really benefit by adding loyalty points and gift card processing at the POS. The POS could have larger buttons for those with bad eye sight, but its definitely functional.

Pros

You can easily fix mistakes that others have made. the pay liability section is good and bad, it is great if it is used ALL the time.

Cons

There should be a detail report to print/view before printing the payroll checks. the pay liability section is good and bad, it is bad if it is not used all the time.

Pros

The reporting is essential in making sure we are able to follow up with any mistakes or items that don't arrive on time. We can communicate internally on issues we may have using the activities function.

Cons

I would say that I least like that when entering items in an assembly build that they have to be selected from a list instead of just directly entered.

Pros

The integration with quickbooks and real time inventory adjustments are the main features in which we chose agiliron. The Point of Sale offers many great features like the quick access tabs and return of sales.

Cons

It is time consuming training new employees on the back office side.

Pros

IT is extremely user friendly and with that it saves time in training staff.

Cons

I cannot say that I have a con just as yet. The Software has a lot of build outs which may be viewed as a weakness but in fact that is a strength.

Pros

Setting up the online store was easy and the onboarding folks did the product import.

Cons

The reporting is the not the most intuitive.

Pros

This software is a beast. So it is a bit of a learning curve, but the company is set up for mentoring and customizing the business set-up to utilize all the benefits of the software. For me, having a team to work with to make my systems seamless was a big reason I went with them. They require you to work with their developers to understand everything about what the software does and how to use it. The software is highly scalable, so they keep adding modules for more function as more businesses join - since we are all so different the system has to accommodate us all - and they work towards doing that. All basic tie-ins are there. I have been able to drop all of my separate services because Agiliron brings everything together under 1.

Cons

I am reaching when I say this - because the system is so great - but it is not as user-friendly as one would like it to be. As far as the user interface is concerned.It is a little out of date, a little raw.