Ringover Reviews

Pros

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

Cons

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Pros

Ease of use, ability to add on features when we need them, view logs etc.

Cons

Nothing major really, we were an early adopter of the software as have seen it grow into a great product.

Pros

Many things: easy to setup, the IVR, really easy to deploy inside my company.
And the "monitoring" is really interesting.
The redirection of the calls in function of the different rules is really interesting.

Cons

Sometimes we had some trouble with the communication, people didn't hear us well.
And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

Alternatives Considered

Aircall

Reasons for Switching to Ringover

The administration console is more easy to understand and setup, there are more options than aircall and the pricing plan is more understandable than your concurrents.

Pros

Very easy interface.
Good accelerated work features E.G quick dial
Simple

Cons

The set up could have been a little bit easier.

Pros

I have had no issue using the web app from my desktop.
You can make free calls if you dont have big needs and more tools, more set ups.

Cons

I hope they had an intermediate plan which would more suits my needs as an independent

Pros

Relaiblity make my work easier and connects team

Cons

Nothing its great honestly no complaints

Pros

It is so easy to use, the quality is perfect and when inviting users to a video meeting it is just a url click that works every time.

Cons

For me the service is perfect, I haven't come across any issues.

Pros

Easy to use, and a very great customer service. CSR was great and very attentive. Also the APP is very nice to use.

Cons

Sometimes I have problems with the conexion. Only that.

Pros

Call logs are useful and well organised. Ability to monitor and record calls has proved invaluable.

Cons

So far.everything is working exactly as we need it to.

Pros

The software has made my transition into working life so smooth and easy! I use this day in and day out to make calls and can’t recommend it more!

Cons

I can’t fault the software and as of yet every thing is running smoothly!

Pros

Simplicity to acess all is features, is very intuitive

Cons

sometimes it occurs some errors on recognising the devices i use has headphones

Pros

It had such a positive impact on our business

Cons

Nothing at the moment as it does exactly what it was sold to do.

Pros

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Cons

Currently having to pay in euros, which is a very minor issue.

Alternatives Considered

Aircall

Reasons for Choosing Ringover

Poor sound quality, call kept dropping off, visibility of calls was minimal, customer service was lacking.

Switched From

Vonage Business Communications

Reasons for Switching to Ringover

Price, configurability and finally, the Ringover team members I was in contact with.

Pros

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties. This hands you a couple of advantages e.g. amount of available phone numbers.

Cons

Currently Ringover does not support user account for support functions free of charge. So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

Alternatives Considered

Aircall

Reasons for Switching to Ringover

Best value for money and flexibility in scaling up their product insight our organisation

Pros

It‘s very easy to implement within a organization. Intuitive handling

Cons

Switch user to snooze if they forgot it by themselfe.

Alternatives Considered

Toky and Aircall

Reasons for Choosing Ringover

The UI and UX was not as We need it for our processes. The integration to our CRM was not possible in a easy way!

Reasons for Switching to Ringover

The product packaging fits best to our requirements.

Pros

Being able to listen into calls for training purposes is very useful and really helps our training scheme

Cons

Sometimes there is delay which can make it more difficult to have a fluid conversation - doesn't happen often though

Pros

Easy to use and implement. Great management and monitoring tools. Outstanding customer support. Multi language. Free calling to multiple countries.

Cons

We have had sporadic connectivity issues but the have been promptly resolved

Pros

Easy to use : I could set up my call center in a few hours
Many functionalities and reports available
Zendesk integration for my customer service management

Cons

I could not easily create a bilingual call center

Alternatives Considered

Aircall

Reasons for Switching to Ringover

Cheaper with more features and funtionalities

Pros

Customer support was excellent and they came to the rescue in the middle of the pandemic.

Cons

overall it was good at making calls. I didn't get to test many more features.

Pros

Excellent account management . good service quality and ease of use

Cons

Not much I dislike only a slight delay but not that noticable.

Pros

ease of use and administration
the sales teams are attentive to the needs

Cons

The initial settings seemed complicated to me, but the support helped me to solve the problems

Pros

Friendly user interface - great UX - Not expansive

Cons

Need to sign on very often or no reception of the call

Pros

I use this service for client calls, and am always impressed about the crystal clear sound quality, with hardly any jitter or delay.

Cons

Canceling virtual phone numbers currently requires contacting customer service but it would be nice to be able to do this online.

Pros

easy to use, simple and i like the association with salesforce

Cons

some system fails, and some call failings

Pros

Easy to use, affordable and most important it works nicely

Cons

Sometimes it has some interference or bad signal