Grasshopper Reviews

Pros

Grasshopper allows us to manage calls with a lot of flexibility. Whether we're at our business or out and about, the customer never knows. We can assign different people to handle different types of calls, we can accept text inquiries, and we can be available for calls whatever hours we want, up to 24/7.

Cons

It can take a little longer that I'd like for customers to get through, since they have to wait for Grasshopper to answer, listen to the greeting, put in an extension, and then wait for the call to forward. This is a minimal issue though in comparison to the alternative.

Pros

Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.

Cons

It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.

Alternatives Considered

Dialpad

Reasons for Switching to Grasshopper

I research features for both companies and Grasshopper came up on top. It was a little better bang for my buck.

Pros

What I liked most about this software is that it provides a phone number and service that you can access using your laptop and headphones. It is easy to make calls from your computer, and you can send texts and check voice messages as well, and typed transcripts of those voice messages. It provides a professional looking phone system for your business and has a voicemail that is also seems professional and can be set up to transfer to employee's Grasshopper phone numbers or to roll over to their cell phones.

Cons

The problem with this software is that it is full of glitches. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. It seemed like every week or two, we had to waste time calling in to customer service to get them to fix the problems. Also, you could not send mass texts or multiple texts to more than one person without them seeing each other's phone numbers and all responses going to all people in the group text. So if we had a group session where we wanted to confirm, invite, or remind twenty people, we had to send each text individually through Grasshopper. This involved sending a text, copying it, going back a screen, typing in the next number, pasting the text, and then sending it to the next person. It was a time waster.

Pros

Ultimately this system is very straightforward and easy to use. For a small business, it provides the basic functions I need. I needed a business line so I could keep my personal phone free of business and this served that purpose.

Cons

One of my biggest frustrations is that it does not have a separate contacts function. The phone app requires syncing with my personal phone contacts which is exactly what I did NOT want. I wanted my business contacts completed separated from personal friends and family. Even the desktop app does not allow for that.

Alternatives Considered

GoTo Connect

Reasons for Switching to Grasshopper

Chose Grasshopper because of the offered price at the time of service activation.

Pros

Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include:

*No per user cost - only pay for what you use, or buy a larger plan if you talk a lot
*Create a ton of extensions
*Mobile App is really helpful - you can dial out using your vanity number
*Voicemails delivered to your inbox or listed to them over the mobile app
*Call screening (personal favorite, so I can truly decide if I want to take that call or not!)
*Time Zone setup for users that are maybe on a different coast then you (we use this currently)

Cons

Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that.

Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

Pros

Lots of great features, but especially being able to manage where and how phone numbers are forwarded - while the customer-facing experience remains seamless.

Cons

It's tough to come up with something, especially now that they've added a phone app. I can't think of anything I don't like.

Pros

I like having a professional and high tech phone service, even though my company is very small. My partner and I work from separate home offices, yet we can be connected as if we were in the same office. It gives our small business a great professional image with customers.

Cons

I wish there was an automated outgoing call service. Maybe they could add that in the future? Also, maybe there is a way and I'm not aware of it, but it would be nice if calls could roll over to the next extension, if the other one was busy.

Pros

No hardware required, no complex setup. Easy routing of multiple extensions to different employee numbers. Customizable greetings and hold music. Employees can hear the number before accepting the call and choose to send to voicemail.

Cons

The web interface is a little dated looking, but it isn't needed often. I'd like to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs.

Pros

I love the professional presence it creates for my business. I have had numerous clients compliment how professional the business presents itself. The biggest plus for me is the way my notifications are set up. When a call comes in, I'm able to decide at that moment if I need take it or let it go to voicemail.

Cons

The biggest con for me is setting up the voicemail for the different mail boxes. Somehow I always end up changing the main greeting.

Pros

It works as expected and as promised. With Grasshopper your company can setup the main phone number of your company as professional level phone system, with recorded messages, phone directory, voicemail, message transcription and call forwarding to personal phones.

Cons

I really miss more features on the phone directly, like a feature to name the extensions by user name. With the current features it's needed to type letters of the name of the person you're searching in the directory.

Pros

Haven't experienced a single dropped call, so at the very minimum, it does that perfectly. It allows me to setup an easy phone switching system where callers can punch in the number of the person they want to speak to very easily.

Cons

Outside of the switchboard option, the features are few and far between. I have a Google Voice number that gives me everything else that I need from Grasshopper but is free.

Pros

Grasshopper easily allows you to set up an 800 number for small business usage. It synchronizes with any phone very easily and usually takes about 5-10 minutes to begin working. Customers can call, text or fax information to the same number as opposed to having separate extensions which makes it very convenient not only to customers but the client as well. When a person calls you can choose to answer, send to voicemail, and/or check to see who is calling. If you are looking for separate extensions or have multiple employees across the state or nation then Grasshopper can provide service for multiple extensions and you can set up employees with Grasshopper as opposed to providing a business phone.

Cons

The downside about Grasshopper that I have found is that when a client calls it will automatically pop up as the 800 number you selected. This makes it easy in terms of identifying if someone is calling the business but at the cost of not identifying the customer unless you use the "to see who's calling" option before answering. This is a small issue however and as a personal business owner myself, I deal with multiple clients and customers across the state with frequent new customers whose numbers I wouldn't recognize.

Pros

Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.

Cons

The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.

Pros

It's extremely easy to use and very affordable. You can setup custom phone numbers and create routing between all kinds of phones. It gives the appearance of having a more sophisticated setup than you really do. You can setup holding music, routing rules, voicemail, multiple users, and more between office phone systems, personal cell phones, and everything in-between. You can set hours for each number and routing rules such as order, how many times to ring, and what numbers ring to which numbers.

Cons

The only thing I wish it could do that it doesn't is record calls, and that is a big downside to me. A nice to have feature might be being able to assign calls to specific users. Otherwise, it handles everything I need very well.

Pros

Our company made the move away from a PBX VOIP system years ago opting instead for employee cell phones and Grasshopper. It is much more flexible and economical.

The administration interface is easy to work with. Each user can have their own extension and there is a directory that works by the spelling of the user's last name. You can also set up a roll sequence for incoming calls.

Cons

It is really not the product's fault but you have to teach your users about the way voicemail is handled when using a virtual PBX. Messages coming in via the PBX number and extension are routed through Grasshopper while messages coming from a direct call a handled by the cell carrier.

Pros

I like that voicemails are emailed to users and that they can be listened to from the email. I also like the ease in changing phone numbers that are associated with Extensions as our On-call worker rotates every few weeks.

Cons

Since we use the software for 24 hour emergency on-call situations, it it imperative that the system doesn't have outages. We have had a few experiences where the calls were not getting to the extension phone number and simply going to voicemail or showing up as missed calls, when the phone never actually rang.

Pros

It was easy to set up a business phone line with multiple extensions, and best yet it allows you to have an option to send to another phone number, answer directly, or even send directly to a voicemail - all very helpful.

Cons

They give options for voice over, but typically (As we did) people record there own - but the process of recording is somewhat difficult - you have to remember a code, and it is kind of like recording your message for your own personal phone. I wish that they had more options to record, and made the process more simple.

Pros

As a small business employee with mostly working remote the ability to use our cell phone for work and keep the calls separated has been great. The voice announce feature when a call comes through so you know it is a business call verse personal is awesome.

Cons

None that I can think of at this time. That must be good.

Pros

Easy to set up system. Flexible, easy to use system and to forward calls and access voice mail. Simple for clients to navigate system to contact individual persons with in the company.

Cons

The function of forwarding calls to individuals cell phones is not as clear as it could be to the end user as the caller ID only comes through as the company name or the recipients name since the call originated to the company, then the individual. The system does not track the caller ID of the actual caller when the call is forwarded so you are answering blind.

Pros

I appreciate the sound of the gentleman's voice for the recording (it doesn't sound like a robot). It makes us feel like our customers won't be put off when we can't answer.

Cons

I love that the app now sends texts to the caller, but I would like for the text back option to be included in the price.

Pros

This had all the features I needed and it was easy and fast to set up. The price was reasonable and options for additional services makes it customizable.

Cons

I don't have any cons or negative comments about this software although the price may be on the high side.

Pros

Grasshopper is a software product that distinguishes your personal calls from your business call. I like that I can see customers so I may always accept their call.

Cons

I have extensions on my phone. Sometimes the customer will skip over my extension which is one for scheduling. My partner gets scheduling calls, it appears that the customers that the customers don’t listen to the greeting.

Pros

Local number can be forwarded, use app on phone, texting, auto response, different extensions, novelty number are all good.

Cons

I started using the product and initially the basic package allowed for over 100 exemptions, now it’s limited. They charge in USD so with exchange rate the product is too expensive. Found free software alternative with almost same functionality. Will be switching.

Pros

It allows us to have a toll-free number and individual extensions for our team members who are located throughout the country. We have access to an easy-to-use app so that we never miss calls and never have to wait to be in front of the computer to return calls from the company phone #.

Cons

None that I can think of it. This system is rather efficient and doing everything we need as a small business.

Pros

The ability to have calls, texts, and messages follow us to whatever phone we happen to be using is very beneficial to our business. The availability to get a transcription of a voice mail makes keeping up with our clients' needs when we can't listen to a voice mail much easier.

Cons

Up until recently making calls using Grasshopper, from our office, was very easy. All it took was to register the phone number 1 time and after that, it would be recognized every time we dialed the toll-free number. Recently, something changed, and Grasshopper is no longer receiving a caller id, which means that we have to register the phone number every time we want to make a call through the Grasshopper system, from our office. This is very frustrating since we are using Grasshopper so we don't have to pay another carrier.