Veeqo Reviews

Pros

Having used several other software Veeqo is by far the most User-Friendly.
Veeqo has so many features - I am impressed every day when I find another one.
Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff.

Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.

Cons

I can honestly say there are ZERO cons.
I have used other platforms and this list will be very long for other platforms.

Pros

Veeqo comes with a whole host of features but the pre-built Shipping and eCommerce integrations are up there among the best. Linking to Shopify - easy. Linking to couriers - easy. Each integration took less than a minute to set up and they have all worked faultlessly!

Cons

It's very difficult to find any downside to Veeqo but the one thing that I would really like to see some focus on is the API and provision of webhooks. For orders which don't come via a built-in integration it's difficult to get a notification when an order changes status.

Pros

User-friendly interface with OK top-level reporting
Works well with 3rd parties channels, I think this is where the initial design and build has gone into!
Customer service seems like good guys but seems under a hell of a lot of pressure.
Integrates with carriers well.

Cons

Where do I start, been with these guys for 2 months now and each day another drama unfolds. We used to run everything on Sage line50 which is at heart an accountancy package with a clunky warehouse/inventory management system. Honest opinion key areas we have taken a big step back.

Simple day to day procedures that have become a total nightmare, I really can't understand how this is supposedly been built from an e-commerce background. I would say at the moment it's taking the warehouse 3-4 hours a day longer to operate!

You can't partially refund a customer, so a customer buy's two pairs of pants returns one, no way of partial refunding, we've been told work in progress! Also simple things like refunding a customer postage, can't do!
When you part ship an order there's no way of tracking this, so you need to go into all your shipped orders one by one checking which one's are part shipped or allocated.
You can't do shortfall on your orders to see which order you need to order stock for so you need to go into each and every order new and old to see what needs to be ordered, we've sort of coping on a day to day basis using tags but not ideal at all and extremely time-consuming.
It doesn't automatically allocate purchase orders
Reorder levels don't work so very hard to understand when reordering, it also doesn't recognise zero's which is a massive problem.
You've got to manually link your products with supplier codes which is a massive problem when you have over 7,000's sku's.
A lot of duplicate data handling is required to keep Veeqo and your inventory on your own store updated, it does;t pass inventory updates from Woo back across, which is a bit of a pain.

Pros

Veeqo is an great software that streamlines your inventory management, order processing, and shipping tasks. It offers a user-friendly interface and empowers you to efficiently handle your e-commerce operations. And it is completely FREE.

Cons

There are some important automation features missing that prevent me from moving from another software, which if added would make life so much easier and faster when it comes to fulfulling orders. I list some here:1. Automatically assigning orders to custom packaging groups so the correct order size and weight is calculated with the product and packaging together. E.g. a tempered screen protector weighing 80g with 11 x 21 x 1 (w x h x d) dimensions will go into a bubble envelope weighing 10g with 12 x 21 x2.5 (w x h x d) dimensions. So that would be a total weight of 90g. If the order has two screen protectors, they would automatically still be assigned to the same envelope as its dimensions allow for two screen protectors. If there are 3 protectors, then the next packaging size up would be used, etc… Veeqo does not have any options to define custom packaging. 2. Automatically merging orders placed by the same customer at different times, so only one order is shown in the list with the correct packaging assigned and calculated weight, and one shipping label is printed.3. The automatic assigning of IOSS to orders that require it. 4. The automatic printing of cn22 labels for orders that require it. Cn22 should print immediately after the shipping label so we know they are together.5. Add the option to add customer name in the pick list template so those who pick and pack simultaneously can do so easily instead of printing multiple pack lists.

Pros

My favorite thing is the ease of merging listings when the same product is sold but uses different SKUs across selling platforms.

Cons

I don't like that if 1 SKU is ordered, but that SKU is a bundle that requires multiple boxes to be shipped, you have to manually add additional boxes as "products" to the order instead of being able to just customize the number of boxes, dimensions, etc like you can with other shipping programs. I wish we could print product pictures on the 4x6 packing slip with the shipping label. I wish we could connect our shipping accounts to see our companies rates and still have Veeqo's rates connected as well to compare them all.

Pros

Agility, they are relatively quick in updating and enhancing this software.

Cons

It's an evolving software, so you can expect bugs popping up here and there.

Alternatives Considered

Reasons for Choosing Veeqo

Switched From

Pros

Veeqo provides user friendly, inexpensive solution for business to have fast shipping option. They have better label rates than usual Endicia or UPS user and we appreciate that without additional hustle or work we can get better rates

Cons

Inventory soliton is still clumsy. We have several locations and the Shopify Veeqo inventory is being updated incorectlyBilling could be more detailsReporting is very basic and close to noe

Pros

Quick and frugal interface. Easy to get things done quickly once you get a hang of it. Does 75% of what we need out of the box. Constant improvements going on in the background. Comparable to other inventory management platforms for smaller businesses.

Cons

Poor onboarding/startup experience with inadequate or outdated help guides. Since i have past experience in ecommerce and software packages in general, i was able to figure out some of the functions but there was no way to be a 100% sure of how things were interconnected without trying in live setup. There are some pain points here and there all along the way but fortunately nothing that stops things totally.

Pros

The people who work there. They really help with any issues so you are not left in the dark.

Cons

It was working and then it wasn’t. It was shipping from my Shopify account hooked up to my Amazon FBA but then it stopped working.

Pros

I like it free to use and the customer service guys are super responsive.

Cons

Need a better UI I can't see the full name of the product I need to ship

Pros

Nice interface to look at and looks slick on the front end.

Cons

The inflexibility of the features that you need and the related charging mechanisms is hugely frustrating.

Their inability to listen to customer feedback and deal with very simple requests is quite something.

The experience and flexibility that was sold to us wasn't real unless you went to Enterprise.

If you're a high volume and low margin retailer their pricing structure is crippling.

We needed to do a custom integration with a certain shipping provider as we have a good rate, we were happy to do it and told it was possible pre-sales. When we came to do it, it turned out that we needed access to their Shipping API and they'd only do this on Enterprise despite us not requiring any of the Enterprise level features.

As you can imagine, the 'not advertised' pricing structure for Enterprise means one thing, it's very expensive. It was going to more than nearly quadruple our cost per month to simply get API access.

Speaking to our customer success manager was like banging my head against a brick wall... I explained several times what I needed and asked for pricing, he took a few days to finally give us some very vague pricing. I asked for more details, he didn't supply them.

Meanwhile, we'd spent another month's subscription with them due to the delays in getting answers.

We then go to cancel, oh, the cancel any time thing... Yeh, actually it's 30 days so you'll get charged again, you agreed in the T&C. Hardly a friendly approach to servicing clients.

Pros

Can pull inventory from Amazon and Shopify with images.

Cons

1. First of all I had to manually enter all barcodes, the system didn't do it. For over 500 SKU it was very annoying.
2. When I was confirming orders in Veeqo, they were not confirmed in Shopify
3. When I gave access to workers and limited their permissions, they could see all information about our suppliers and prices. this is very uncomfortable.
4 and the worst is customer support. They are not helpful at all.

Pros

The best thing is that it is free and allows us to access cheaper shipping for amazon store sales.

Cons

The option to send products as USPS media mail or bound printed matter for shopify stores.

Pros

Picking list is great but we need to have the option if only one person does the picking. We nee to do the picking in one report only.

Cons

Postage calculation. If the client select exspedited shipping (and pay for it) the sofwere still uses First class free option.

Pros

Really easy to use and get started with, found it intuitive from the start, all of the store integrations worked smoothly and the help from the customer service was really quick and useful when we contacted them with some questions.

Cons

Parcelforce integration would be nice to have added in the future as that was missing.

Pros

Provides Amazon Protect Shipping and is free, but, I get my negotiated shipping rates integrated to Veeqo

Cons

I need the Woocommerce integration as soon as possible. ( Currently in Beta )

Pros

We switched to Veeqo in May 2017 and before Veeqo integration we were processing upwards of 20 orders a day manually. This software has saved us over 2 hours a day and that time has been used to grow the business. We have additionally set up a online business account with Royal Mail that we also manage through Veeqo having us additional time and money on sending customer orders.

Pros

the software is very user friendly but the main thing we looked at was the inventory side of the software and the bonus is the listing stock to amazon and other platforms

Cons

at the moment we have not finished all the setup and used to its full potential but it is all looking good for us and things we come up against veeqo has found a good workaround till they fully update there systems so the system is looking good compared to others we have tried

Pros

Really easy to set up and use with a friendly and knowledgable customer support team who are always on hand to help us out. Integrates with all our online sales channels and even our accounting software.

Cons

Like I said, can't find fault with it!

Pros

Overall, the interface is clean and pretty. It's usually easy to find what you are looking for.

Cons

There's a little bit of a learning curve. It's probably mostly just changing old habits for new ones.

Pros

It is quite simple to use, it makes my work easier and my small business efficient

Cons

Improving rates would be something that would help our business

Pros

Biggest pro for us was the integration with our existing systems - Xero, DPD local and Woocommerce. It enabled us to have a smooth order process from start to finish. User interface is simple and didn't take long to learn how to use the system.

Cons

Purchase order integration isn't great as it is really counter intuitive and doesn't feed into Xero well. Some weird UX glitches that remain broken.

Pros

Easy to use features for shipping and comparing rates across shippers

Cons

Didnt realize we needed to connect an account prior to shipping our first label