Odoo Reviews

Pros

The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable. Odoo comes with integrated apps for CRM, eCommerce, accounting, PoS, and project management. The software is easy to implement with detailed documentation and active community support.

Cons

The software is written in high-level open-source interpreted Python language. If the software was written in JAVA it would have been even better.

Alternatives Considered

SAP S/4HANA Cloud, Zoho CRM, Dynamics 365, NetSuite and Acumatica Cloud ERP

Reasons for Choosing Odoo

Odoo can be implemented on-premise making it more reliable and secure.

Switched From

NetSuite

Reasons for Switching to Odoo

Odoo is open source and can be hosted on-premise making it best for growing business.

Pros

Easy to install, every module functionalities available, wide support on google, its good for SMEs, sufficient feature to track and control finance,inventroy,sale and purchase. stratigic,tactic and operation roles are aded in features, you can formulate your busiess needs accordingly.

Cons

Customization is not easy, even less active on github, its not so speedy, modules are integerated mixed with local and internet, it should be either local or inenet, price is higher,customization is also costly due to limited support/devolpment documentation.

Alternatives Considered

Dolibarr

Reasons for Choosing Odoo

Business volume increased, we have exanded our units,branches, we faced much dificulties with odoo at this level.

Switched From

SAP S/4HANA Cloud

Reasons for Switching to Odoo

easy access,installation,much famous, more funtionalities.

Pros

Odoo provides a wide range of features and modules that can be adapted to fit the specific needs of a business, and the fact that it is open-source allows for a community of developers to contribute to the project and keep it up-to-date. Additionally, Odoo's cloud-based platform and mobile app enable businesses to manage their operations from anywhere, anytime.

Cons

Some users have reported that the initial setup and customization of Odoo can be complex and time-consuming, especially for businesses that require extensive customization. Additionally, some users have found the user interface to be less intuitive and user-friendly than other ERP and CRM software. However, these issues can often be mitigated by using Odoo's extensive documentation, community support, and training resources. Overall, Odoo's benefits and features outweigh any potential drawbacks for most businesses.

Pros

Nothing, right now I’m completely frustrated about the program!

Cons

The service. It is the worst service I never have!

Alternatives Considered

Pipedrive and Dynamics 365

Reasons for Switching to Odoo

Because of the presentation and price

Pros

Odoo Whether it's for project management, CRM, eCommerce, inventory management, or any other area of business management, it enables firms to select the apps they require. Businesses get a complete, real-time perspective of their operations because to the applications' seamless integration with one another.The user-friendly interface of Odoo is yet another outstanding feature. Anyone with minimal to no technical knowledge can nevertheless utilise the system and complete jobs quickly and effectively. As a result, firms are able to save time and concentrate on more crucial areas of their operations.

Cons

Technical Knowledge: Even though Odoo's user interface is simple to use, setting up and configuring the programme still calls for some technical know-how. Those without a background in IT or software development may find this difficult.Odoo is quite adaptable, however configuring and customising it to fit unique corporate requirements can be time-consuming and difficult. Third-party consultants may be needed to help with this, which will raise the overall cost.

Pros

On first blush it appeared Odoo would solve all our needs. Its secure, in the cloud, appeared moldable to our use cases and support was responsive. But after becoming a client it became very apparent it was more window dressing than anything.

Cons

We were promised that the software could do what we needed as well as be customized to the exact requests we had, right down to certain toggles for custom fields in certain places. We invested roughly $20,000 in their custom development service as well as started paying the monthly fee at $300usd roughly per month. After working with the dev team for months it was becoming apparent that what we were promised was not in fact doable. Work arounds and shortcuts were attempted to no avail. In the end Odoo handed us off to several account managers, and took months to respond back to us on our request to end the project and have our unused portion of the deposited funds returned. in the end the elected to return zero. The process was a massive waste of time and resources. Although working with theier team to rectify things they took a hard position and accepted zero responsibility.

Reflecting back, I would have simply chosen to do a custom build out with a local development firm over this charade. We chose Odoo because we beleived it would have shaved months from development since most of the core functionality is already built. Instead what we got was absolutely nothing. No useable software and no portion of our unused funds. Very disappointing.

Pros

If you go with the standard subscription and you are on your own, this software is just perfect. You can do anything you need for your business.But if you want more, custom things like connecting your external webshop with odoo, you will face a huge amount of paywalls.

Cons

PAYWALLS. Every function that is not standard available has to be paid for. BIG. I mean, we wanted to connect our WooCommerce webshop with Odoo. This is NOT possible with standard subscription. You will need Custom subscription which will make it more expensive for EVERY user. So 2 users = double the pay.But that is not all. In addition you will need their hosting service Odoo.SH if you want to install something like a connector for your webshop to your Odoo account. Odoo.sh needs some room which you need to pay extra AND also a staging environment - to be paid as well. So, at this point, your 20 euro/month subscriptions tops 2100 euro per year!But hey, if it does not work, they will pay you back, right? NOPE!Odoo and partners have a very strict NO REFUND policy. The money is gone!

Pros

Odoo CRM is a complete customer relationship management platform that provides a number of features intended to assist organizations in managing their customer interactions, sales funnel, and marketing initiatives. Because of the platform's high degree of adaptability, it works well for companies of all sizes and in all sectors.The user-friendly, aesthetically pleasing, and intuitive user interface of Odoo CRM is one of its most distinctive qualities. This makes it simple for sales teams to locate the information they require quickly and manage their activities effectively. The platform also comes with a number of automation features that may be used to boost efficiency and optimize sales procedures.The sophisticated reporting and analytics capabilities of Odoo CRM are another important benefit. The platform comes with a number of pre-built reports.Overall, I highly recommend Odoo CRM to businesses looking for a powerful and flexible CRM solution. Its intuitive user interface, advanced reporting capabilities, and extensive integration options make it a great fit for businesses of all sizes and industries.

Cons

The fact that the platform's pricing is based on the number of users could make it more expensive for larger teams or businesses, which is one potential disadvantage of Odoo CRM.

Pros

Odoo offers a wide range of business applications, flexible customization options, and excellent integration capabilities. Whether you're a small business owner or a large enterprise, Odoo is definitely worth considering as a solution for your business needs.

Cons

integrating Odoo with other software can be challenging and require a significant amount of time and technical expertise.

Pros

it's really fully featured and it can be used for really big enterprises with complex structure (even Toyota uses it)

Cons

If you use the self hosted version can be a bit complicated the deployment

Alternatives Considered

Invoice Ninja and Zoho Invoice

Pros

The flexibility of the software, which in theory allows you to customize the software according to the needs of your business.
The price of the standard software - but beware, as soon as you start customizing it, the costs become unmanageable.

Cons

The project management for the software implementation is catastrophic and completely dependent on the consultant you are assigned to. There are no company-wide project management standards. We had 3 successive consultants: the first one was excellent - but the 2 that followed had no methodology, and the handover was not done. As a result, 3.5 years later, our project is not live. We have been forced to add "success packs" regularly - today we have reached 400h of development - and more than 60k€ of investment - with still NO view on the product launch and big doubts about the quality of the development that has been done over 3,5 years by different developers.
We can't count the number of bugs in our database, and the complexity of the proposed solution makes it rather inflexible and ill-suited to our business - while flexibility was why we chose Odoo in the first place.

On the customer side, we have deployed countless hours to facilitate the process and remain as flexible as possible.

Today the frustration is immense, and we are considering stopping everything to favor more user-friendly and efficient "low-code" solutions.

Alternatives Considered

HubSpot Marketing Hub, Webflow and Quickbooks Online

Reasons for Switching to Odoo

For having a single app and single database. So far, we have nothing.

Pros

The most interesting and brilliant thing about Odoo, is its framework and how easy we can develop using it.
Also some apps are just easy to learn and well documented.

Cons

- Luck of technical and functional documentations ( functional is getting better faster than technical ).
- Luck of automated migrations tools ( a pain for customers too ).
- Odoo still doing big changes to its core apps, which makes all our modules obsolete very quickly.
- Partnership model is very hard to keep the same label (eg. silver or gold) after a year or so, if you can't get more users.

Alternatives Considered

Sage 100 Contractor

Reasons for Choosing Odoo

It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )

Switched From

Sage 100 Contractor and SAP Business One

Reasons for Switching to Odoo

It was at that time (9years ago) for two major reasons: - Great framework and Great ready to use modules. - Great community. - Open Source ( Also we loved the move to the new licences )

Pros

The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.

Cons

after years of use the migration was impossible and I had to change from software to another brand because I came to the conclusion that the slow support seemed to be guessing how to solve my problems

Alternatives Considered

NetSuite

Reasons for Choosing Odoo

Because migration was an impossible task, we did everything Odoo said had to be done, we even hired odoo.sh a few years before because they assured me that everything would work better, but it didn't, I felt really ripped off.

Reasons for Switching to Odoo

I chose odoo for price and level of service without asking for references to other companies, over time I realized that other companies like mine went through the same thing.

Pros

Odoo hosted is awesome. It's features are robust and simple. It's easy to start experimenting for free with new integrated technologies and then turn them on in production as it makes sense econimically as we scale our business. It's high quality open source software written in Python and leveraging PostgreSQL for the database. Personally, I'd love to be a contributor to the Open Source portfolio of features and products (if only I had the time). Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term. I can not recommend Odoo enough.

Cons

I don't have any real complaints yet. So far I haven't needed much technical support and things are pretty intuitive (once you start using it).

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Odoo

Wanted more features AND a better Web UI. In short, I wanted real ERP sioftware, but, still wanted ease of use.

Switched From

Quickbooks Online

Pros

The fact that all the apps are natively integrated is a great asset

Cons

If on premice with many specific development it’s not easy to handle major updates

Alternatives Considered

NetSuite and Salesforce Sales Cloud

Reasons for Choosing Odoo

I wanted to have a serveur on my own

Switched From

Zoho CRM

Reasons for Switching to Odoo

Because of thewebsite builder integrated with social apps and accountibg

Pros

The idea of having an all in one database is great, but simply unattainable with their software system.

Cons

We used a recommended developer from Odoo in Australia to build and develop our software system. Our project was allocated 12 weeks to complete and it is now 18 months later and the project has been abandoned.
It seems that simple integration between Odoo and a payment gateway was difficult, taking the developer 6 weeks to complete.
When the project was near "completion" I was advised to purchase the 12 licenses that would be required at a cost of $5000+USD for the year. At this stage, we could've only purchased 2 licenses to progress in the project. The project continued for a further 9 months until it was abandoned (due to it not being completed) at which stage we asked Odoo for to seek reimbursement for the licenses.
Unfortunately, even though we used a recommended partner of Odoo from their website to develop our project, they informed us that they would not refund or partially refund our purchase even though the project isn't completed, a recognised developer was used, and we are still unable to use the software. Their suggestion was to give it more time.

Alternatives Considered

Salesforce Sales Cloud and Zendesk Suite

Reasons for Switching to Odoo

The idea of having one program that could do everything sounded great. It didn't work.

Pros

The open source version is free of charge. It counts with several modules, allowing to combine Sales, Accounting, Manufacturing and Logistics modules using ODOO as an ERP.

Cons

It is cumbersome to customize. Especially when facing code, it becomes highly dependent on IT teams. This makes ODOO not the most accessible CRM to work with, even at the free trial version.
Deeper customization often requires coding skills, meaning a high necessity to work with an experience Odoo partner. This is where the free-of-charge-open-source promise becomes tricky

Alternatives Considered

Zoho One and SAP Business One

Reasons for Switching to Odoo

ODOO seemed versatile and offer extensive tools, working like an integrated MRP. The open source version was free of charge.

Pros

Odoo is easy to install / deploy using Docker or a Cloud image from the Amazon Marketplace.

You have everything you need to run a Business, from the communications of a team, sales, quotations & project planning.

It has a lot of modules available in a marketplace.

Cons

It is supposed to be open source, which gives me the perception of costing less...

But costs tend to ramp up quickly when you start using premium modules (And basic at the same time, like accounting).

They have to be paid even in the OSE.

Alternatives Considered

Zoho CRM and Dynamics 365

Switched From

Zoho CRM and Dynamics 365

Reasons for Switching to Odoo

Ease of implementation. It just works out of the box, in test environments and the interface is simpler.

Pros

As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.
Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.
Any company in the search for an ERP system should include Odoo in their list.

Cons

Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.

Pros

Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.
I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.

Odoo uses Postgresql as database.

It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.

Overall a very useful ERP.

Cons

I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.

Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.

Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.

I would also like to see more reporting options like traditional desktop apps.

Customer support for the Community Edition are limited to the forums and some manuals for older editions.

Pros

We loved this for the ERP system of integrating our lead management, supply chain management, quotation system, accounting system, CRM system, and inventory all into one area. We previously had to force together multiple different sites and systems (i.e. Jobber, Quickbooks, Monday/DaPulse) and after many years of growth we simply have outgrown these dated systems and can no longer afford the time to micromanage so many transactions. We also needed automation on multiple areas of our service, which Odoo has been able to provide. After extensive training, NOT FROM ODOO LET ME TELL YOU, we have been able to customize this fairly well to our complicated value add manufacturing processes.

Cons

I have had the worst time with customer service when it comes to Support Pack Hours. Not only were we billed for every millisecond of time, but we were easily overcharged for time as well. One simple email response would take 6-10 minutes of our support park. After asking for a service level document multiple times, they simply have not provided one. They also hid the fact that support pack hours expire. We began our Odoo integration just before COVID hit, and we had to stop the Odoo integration for a few months, only to be met with many hours being used on ODOO EMAILING US for updates on when we would come back.

In the time spent with them implementing our systems to Odoo, they easily have dropped the ball so much with such low support that we had to hire a third party consultant to get this system up and running the way THEY MARKETED TO US and how we initially envisioned this working.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and HubSpot CRM

Switched From

monday.com

Pros

*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/PHP and running a LAMP config server.

Tons of features and full suite of integrated apps. But all of them are buggy and PAID customer support is terrible.

Cons

*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/Lite PHP and running a LAMP config server.

Terrible customer support. I mean, really, really bad. Takes a week or more, if ever, to get email questions answered. When answered, I get responses like this.

"Yes, you are right. That is broken. We might fix it in the next VERSION. Or, you can pay us extra to fix it in this version."

Odoo customization cost base development fee plus $5per dev hour per month forever. So, a 20 hour CSS/HTML/JS customization would cost BASE, plus $100 per month FOREVER.

Odoo.sh multi website platform is a nightmare from SEO pov. Out of the box themes are responsive, but rudimentary. Their ecommerce themes are very bad.

Back office sales order process takes about 20 clicks to complete .
POS systems have limited hardware options
Adding inventory is multi-screen / excessive click function.
Shipping apps don't work well.

All non-tech staff HATE the platform.

System generates excess volumes of emails that can't be turned off.

Paid hosting doesn't support NON WWW domain names. I never saw that problem in 20 years of hosting websites!

The list goes on, but there isn't enough space here to write all the problems with the PAID version with PAID customer support.

Pros

8 years ago we were actively helping some of our customers implement SAP. I was researching on a better system that is affordable for small and medium business as well. I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn. Seeing the ease and freedom, we implemented it for our business and partnered with Odoo and started providing it as one of our core services to manufacturing/Retail and Wholesale companies in the US and abroad. Main Pros are

Base Opensource - Source Code available
Modular Architecture
Software doesn't dictate how you should run your business - highly customizable
Availability of custom modules for almost every integration
Availability of developers and implementation partners
No Vendor Lock-in and unexpected 300% increase in license costs
Affordable for 5 people business to large corporations
Can be installed on highly secured private dedicated military grade servers for compliance

Cons

Documentation is scattered across different channels, needs to be centralized.
Odoo is still a young company and has a long way to go compared to SAP, but they are working on it.

Pros

The Odoo is a best open source software.
Your use facility is amazing and the best of all: is free!
Odoo has OCA Community that help the user in several questions.

Cons

In Brazil Odoo no have a very good support.

Alternatives Considered

Dynamics 365 and SugarCRM

Switched From

Dynamics 365 and SugarCRM

Pros

The reason why we had chosen Odoo is for the combination of applications and being open source. We use practically all modules; sales, CRM, Purchases, projects, webshop/website, POS, HR, repair management, manufacturing, and finance. Most of the competitor ERP software does not provide the webshop/website and POS modules. This point was for us at the end the most important one.

Cons

Because of the great number of applications within Odoo, they are not all at it's very best. But providing feedback, creating your own customisations or even your own modules does help to make the Odoo system more complete and easier to use.