MYR POS Reviews

Pros

Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.

Cons

Nothing much, actually. It's been such a positive experience from the start.

Alternatives Considered

Square Point of Sale and Lightspeed Retail

Reasons for Switching to MYR POS

Super informative demo and very conscientious team committed to handholding us thru the entire process, every step of the way. They kept all their promises, and then some!

Pros

Easy to use, to set up, to learn for employees and low expensive

Cons

Constant evolution of the software adapting to technical constraints as restaurants caracteristics

Alternatives Considered

Maitre'D

Reasons for Switching to MYR POS

Hardware (iPad) les expensive, software more easy to use for a small business

Pros

This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Cons

I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

Alternatives Considered

Square Point of Sale, Squirrel POS and Lightspeed Retail

Reasons for Choosing MYR POS

My old POS was archaic and we had to hand write orders. We have a much higher volume and this is no longer an option.

Reasons for Switching to MYR POS

They are a local Montreal company and I appreciated my account manager and felt confident that this company could assist us in making the switch.

Pros

Very easy to use, very easy to train new employees and very easy to set up and change menu items.... its just very easy...

Cons

not very much back end reporting. would like more detailed reports with time of day, week and month spending trends.

Alternatives Considered

Square Point of Sale and Lightspeed Retail

Reasons for Switching to MYR POS

MEV compatibility, price and not many unnecessary features.

Pros

- The very easy to use and very simple to look at interface.
- The round-the-clock reliability.
- The Clover-Flex integration.
- The top-notch technical support.

Cons

In hindsight, we only wish we would have found this solution sooner.

Alternatives Considered

Revel Systems and NCR Aloha

Reasons for Switching to MYR POS

Koomi offered superior functionality and value than its competitors and did it on the relatively inexpensive and reliable iOS platform.

Pros

The back office is really convenient, has great reports and easy to use.

Cons

Had some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.

Alternatives Considered

Lightspeed Retail

Reasons for Choosing MYR POS

Needed extra POS and wanted a more up to date system.

Switched From

Veloce

Reasons for Switching to MYR POS

The price.

Pros

It is very easy to use, it is intuitive.
It was easy to connect the IPad (MYR) to the Clover Flex terminal, to the MEV and to the bill printer.
Also the updates are easy to make.

Cons

It would be nice to be able to see all the past bills somewhere online, in the reports.

Pros

- The built from the ground up focus on QSR franchises.
- The easy to use Koomi interface (which saves tremendously on training costs).
- The detailed and insightful reporting.
- The rapid turn around time on special requests and modifications to the software.
- The stellar technical support.
- The integration with the Clover Flex Terminal.

Cons

That we as an organization did not find and implement Koomi sooner.

Alternatives Considered

NCR Aloha

Reasons for Switching to MYR POS

A much lower cost to entry on a more reliable (and easy to use) iOS platform.

Pros

The reports, the online set up interface, the design.

Cons

Tables management, inventory, pricing, intergration with UberEats (it doesn't let you modify your Uber menu from the uber website).

Alternatives Considered

Maitre'D

Reasons for Switching to MYR POS

I was stuck having to renew it because I didn't have any news from MYR POS team.

Pros

Koomi is so easy to use. I usually change my settings and prices at home with my phone. The fact it's an app on a tablet is also super nice.

Cons

Unfortunately, the app has problem connecting with my wifi (sometimes it might be connections problem) but it seems I'm not the only one having those issues.

Pros

cms is easy to use. its locally made. i feel like it's a small startup in a competetive market

Cons

lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service

Pros

Ease of adding products and services onto the Koomi POS.

Cons

We are not able to remove or add an item to a bill after we proceed with the pre-payment options (End bill function).
Their is no way to void a transaction if a mistake was done with selecting a payment option.

Alternatives Considered

Lightspeed Retail

Reasons for Switching to MYR POS

Price and size of equipment.

Pros

MYR is great for our coffee shop. It has all of the features we need, and then some. Very easy to use and to train new employees on.

Cons

There are a lot of glitches that occur. One, in particular, we've had ongoing for 2.5 years that no one can figure out. It isn't the end of the world, but it does get frustrating when customers can't use their tap payment.

Pros

Its great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.

Cons

Not the best for analytics, would like to be able to customize my daily report.

Pros

It’s easy and simple to use, new employees pick it up right away. It’s very efficient and speeds up transactions. It’s extremely reliable. Customer service is a phone call away. It’s a perfect situation.

Cons

Nothing really.. I have no complaints.

Pros

You get a software with all the abilities you need for a cash register in a small shop at a perfect price.

Cons

Would like to be able to add more colors so that it's easier to find items on the menu.

Pros

Ease of use, iPad based, super fast tech support

Cons

Sometimes the tech support picks up the call from a cell phone with poor sound quality

Pros

Super Simple, No Frills, Easy to view dashboard and get reports.

Cons

I would like to colour code the buttons to make things easier. Having 24-7 customer support would be great too.

Pros

Integrates with MEV device in Quebec, dashboard is straightforward

Cons

Too many buttons to press to cash out, doesn't integrate with my payment processor, expensive, only works on ipads

Alternatives Considered

Square Point of Sale and Clover

Reasons for Switching to MYR POS

Didn't integrate with MEV seamlessly

Pros

It is easy to use, updates are quick and always very useful.

Cons

Nothing, really. Its everything i need for work.

Pros

Easy to set up and use. Mostly intuitive and comprehensive

Cons

Can be complex to navigate when your inventory diversifies.

Pros

Is very fast for my customer, we can follow our inventory. Is not expensive and the service is very easy to use

Cons

I would love to have a scanner for the products. Otherwise everything is good

Pros

Easy to use, easy to implement and vert straightforward training to use software

Cons

Very small company, not many transactions

Pros

In general, Koomi is very easy to operate and get used to.

Cons

Reporting system sometimes can be confusing.

Pros

User friendly , works fast. Since starting with Koomi we haven’t encountered any problems so far , it’s been a smooth transition. I would recommend.

Cons

Nothing really comes to mind because it is doing the job that it’s supposed to do.