User Reviews Overview
About JustCall
JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating...
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- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Using JustCall Daily
We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.
Pros
Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.
When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.
The entire user interface for backend management is simple to learn and easy to navigate.
Cons
Pricing for additional phone numbers & users can get a little costly.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
LPK Team JustCall Review
We mostly call our guests using JustCall. Although there are some areas that we are unable to contact, we always have an option to send message instead.
Pros
Very straightforward and easy to use. Call reception is very clear, and SMS functionality is very useful.
Cons
The message notification. Should at least have the option to pop up on desktop if a new notification is received.
Response from SaaS Labs
Hi Michelle, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.
We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
It's doing well enough, but I wouldn't say I'm excited about it.
It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.
Pros
Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.
Cons
Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.
Top JustCall Alternatives
- Industry: Semiconductors
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Easy-to-use tool for placing calls from any location.
JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.
Pros
It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.
Cons
For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.
Response from SaaS Labs
Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Living Spinal Review
Good customer support for any questions
Pros
Can easily set up a video meeting when need questions answered.
Cons
Need to be on teams plan for sharing API
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Randys point of view
Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me.
Pros
The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.
Cons
The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
It’s the “devil you know”
Mixed bag for sure. I don’t think I would recommend moving to JustCall if someone had other choices. It was fine when we started as a sales team, but with volume and growth, we do feel like our needs outpace JC’s ability to offer consistent service.
Pros
Due to familiarity, the sales team I work in is able to quickly utilize JustCall for daily calls and SMS communication with inbound leads. The saved SMS templates are very helpful and easy to update once you know how.
Cons
The spotty nature of the call quality. We never know how well JC will be working on any day and there have been times where the sales team was pushing towards a quota goal and instead of feeling a sense of energy and momentum, JC was lagging, finicky, and interrupted our flow and sense of progress towards greater goals.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and very good product.
Pros
Easy to connect with customer for sales.
Cons
Customer service is not good. It's hard to get someone online and late on giving solution.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Scott from Quote Factory
Overall, I think it's a great product for the price point
Pros
JustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well.
Cons
routing inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Its does the job
Pros
I like the bulk texting, I wish it was a bit easier to schedule stuff out for bulk also but it does the job.
Cons
It is slow, If I am sending text 20 at a time it can take 3 or 4 mins to do it and if one doesn't send it stops everything else after that
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Do not use. It's practically still in beta.
I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made.
Pros
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Cons
Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.
Alternatives Considered
PhoneBurnerReasons for Switching to JustCall
JustCall did not win my business, it lost it. I gave it a chance due to its cheap price, but in the end, JustCall was a waste of money. I regret the decision. I have switched to PhoneBurner, and it's been absolutely perfect for my business. Just pay the extra money and get PhoneBurner.Response from SaaS Labs
Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have.
Can you please share your email id or write to us at [email protected] so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future?
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Tight integration with Copper and Zapier
We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.
Pros
We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.
What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.
Cons
We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.
Reasons for Choosing JustCall
JustCall has better integration with Copper CRM- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Great web interface/ Terrible phone app
Pros
The web interface is super awesome and simple. It is always getting new features to.
Cons
The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.
Alternatives Considered
RingCentral MVPReasons for Choosing JustCall
Because of the Zoho CRM integration and the price.Switched From
RingCentral MVPReasons for Switching to JustCall
Price, and integration price. Also the fantastic web interface. (I figured over time the app would get fixed. I was wrong about that)- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Good function with great customer service
Pros
Customer service is very responsive and accepts suggestions
Cons
The system is still a bit clunky and could use better integration
Alternatives Considered
Kixie PowerCallReasons for Choosing JustCall
Needed a reliable way to handle stop messagesReasons for Switching to JustCall
PriceResponse from SaaS Labs
Hi Kathleen, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product.
With respect to the feedback, could you kindly explain this in detail over a mail?
Please share details about the issue at [email protected] and we'll get back to you at the earliest.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
JustCall Review
Needed to integrate outbound/inbound calls with our CRM.
Pros
Easy integrate into our current tech stack.
Cons
Almost had too many features - I like things simple.
Reasons for Switching to JustCall
Had easier integrations, more transparent pricing and a quicker onboarding process.- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Powerful and Flexible
Pros
A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.
Cons
Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.
Response from SaaS Labs
Hi Joshua, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
With respect to the feedback, could you kindly explain this in detail over a mail?
Please share details about the issue at [email protected] and we'll get back to you at the earliest.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Great alternative to landline and other VOIP services
It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use.
Pros
It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.
Cons
I haven't found anything as of yet. It has met my expectations and then some.
Alternatives Considered
RingCentral MVPReasons for Choosing JustCall
CostSwitched From
RingCentral MVPReasons for Switching to JustCall
CRM IntegrationResponse from SaaS Labs
"Hi David, We appreciate you taking the time to tell us how we're doing. Every bit of feedback goes a long way! We're glad you're enjoying the tool so far.
To get the most out of JustCall, do check out our help guide: https://help.justcall.io/en/"
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
You get what you pay for
Very poor. I really don't like to give harsh reviews, but the amount of challenges we've had from JustCall and the minimal support (i.e. "you're using headphones with a plug in, try to use wireless headphones.") has led to a lot of frustration for the team, which impacts our numbers at the end of the month/quarter. Mindset plays a huge role in selling, and JustCall has been a pretty big headache.
Pros
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
Cons
The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.
Alternatives Considered
RingCentral MVPReasons for Choosing JustCall
Cost and hubspot integrationSwitched From
RingCentral MVPReasons for Switching to JustCall
price and text/hubpot integration- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Just Call review
So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity.
Pros
Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads
Cons
The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket
Response from SaaS Labs
Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works.
Can you please write us at [email protected] or use our live chat support to get on a call with our team :)
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great experience & great team
JustCall allows us to better manage our sales & customer relations operations. Everything is quite streamlined between our departments and our customers are happy.
Pros
Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.
Cons
JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Horrible Intergration, dashboard and applications are just slapped together
Function dialer made almost unusable by the crap software they've built around it. I vocally complain about JustCall dropping calls, crashing, or creating some fresh havok to my team daily.
Software that's held together by duck tape and a prayer, this company won't last long without a massive technical overhaul. Oh, and there's no way to contact support from in-app.
Pros
I can select my own phone number, there's at attempt to add a "click to dial" button to every phone number in Chrome via a chrome extension.
Cons
Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected".
The SMS inbox is not refreshed live, and the notification bubble on their mobile app never updates so you have no clue if anyone has texted you back unless you manually refresh.
The mobile app for making calls (what i use since the extension is impossible to use), will often freeze, meaning that I have to force close the app to hang up. It also crashes if you're on a call and receive a text.
Response from SaaS Labs
"We're sorry to hear that you were not satisfied with your experience. If you are still facing these issues, please raise a ticket here at [email protected] (or) contact our customer support.
we will be there to help you throughout the journey. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible.
Meanwhile, you can go through our help guides to learn more about our features: https://help.justcall.io/en/"
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Does the job well enough
I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.
Pros
- Integrates with our CRM software for admissions
- Easy to use interface for both desktop and mobile
Cons
- Has fewer features than other VoIP systems we've used before or have in place for other phone lines
Alternatives Considered
RingCentral MVPSwitched From
RingCentral MVPReasons for Switching to JustCall
Cost.- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Horrendous call quality and support
It had a good run for few months until we started encountering issues. it got so bad that we had to switch vendors.
Pros
Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.
Cons
Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.
Response from SaaS Labs
Hey! It will be great if you can share your contact information with us because upon checking our customer tickets for last 6 months - we don't see any ticket about such bad call quality issues.
We use premium voip provider Twilio and are hosted on Google Cloud.
We are available via chat & email 7 days a week. And, for premium plan customers - we even have dedicated account managers.
So, I'm sorry for the bad experience that you have shared but I can't recollect any such company that has left us because of call quality issues.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Good to use - some small improvements would help
Pros
easy to use - no installation for all my agents
Cons
the CSAT after the calls is hard, the customer doesn't stay in line to press a button, so it would be awesome to send messages after each call to ask the customer if he was satisfied
Alternatives Considered
NFONReasons for Switching to JustCall
price- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Call center software with text automation abilities
I enjoy this app - makes me a more efficient salesperson than dialing my cell. It links right up to slack and hubspot and can notify my team when we're getting texts or have missed calls.
Pros
Text automation abilities with Zapier and Hubspot saves me a ton of time and connects me with more customers
Cons
Probably how we have it set up, but if someone calls our 888 number, it will not tell me the name or number of the person calling, but rather says the 888 number is ringing
Response from SaaS Labs
Thank you so much for leaving a review and we are glad that you are finding JustCall useful so far.
Coming to the point mentioned in Cons section, this can easily be sorted by using Inbound Call Caller ID feature. You can ping us on our support chat & one of our team members will help you with the same.
