JustCall Reviews

Pros

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Cons

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

Pros

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Cons

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives Considered

Aircall and RingCentral MVP

Reasons for Choosing JustCall

JustCall has better integration with Copper CRM

Switched From

Aircall and RingCentral MVP

Pros

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Cons

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Alternatives Considered

Aircall and Salesmsg

Reasons for Choosing JustCall

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Switched From

Grasshopper

Reasons for Switching to JustCall

Price point, functionality, customer service.

Pros

I liked that JustCall was very efficient and easy to use. It was also very user-friendly and cost-effective. I also found the integration with other cloud communication and CRM tools very useful. Overall, I found JustCall an efficient and cost-effective way to stay connected with my clients and manage customer relationships.

Cons

One of the things that I liked least about JustCall was that the customer support was not as robust as I would have liked. There were times when I had questions or needed help with a feature, but the support team did not seem to have a clear understanding of my issue.

Pros

Tracking all of the phone calls made, received, text messages per client deal etc. Just all around makes it super easy to see the progression of dialog with a client and also listen back to past phone calls if needed.

Also creates deals for new leads who call in so we are off to the races and the reduction in manual data entry.

Cons

The only real issue we have had is on the integration with Pipedrive and JustCall through Zapier for automated texting clients. Just cannot get the issue figured out why it will send the same text over and over while the deal is sitting idle in the texting pipeline stage. Should only go out once, if we ever get that fixed and I can move to automated texts this will be the perfect software solution for us.

Alternatives Considered

RingCentral MVP

Reasons for Choosing JustCall

VOIP and integration with our CRM software that also records all calls.

Switched From

RingCentral MVP

Reasons for Switching to JustCall

Integration with Pipedrive was much better with JustCall

Pros

The support team is flexible and allows us to troubleshoot problems quickly.

Cons

The Salesforce integration is inflexible and difficult to work with.
Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

Alternatives Considered

Twilio Flex

Reasons for Choosing JustCall

Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.

Switched From

Twilio

Pros

It visually integrates well with our CRM
Easy to use in the CRM set up
Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Cons

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Alternatives Considered

Aircall, Toky and Kixie PowerCall

Reasons for Switching to JustCall

A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software.

Pros

I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy.

Cons

I have had some problems with the call quality.

Alternatives Considered

Dialpad

Pros

Lots of features, SMS, Saved Replies, Mobile apps, Integrations

Cons

Call drops, audio drops, Android app problems, other reliability, lack of polish on the product, customer support

Pros

Allows me to make calls and track data. It also allows me to make texts!

Cons

Is kinda buggy from time to time. It's hard to make this work in a stable fashion daily.

Pros

It looked like there were going to be some great features, including transcribed voicemail, IVR and more.

Cons

We couldn't port our existing customer service phone number. The only option was to use a number that was sold through JustCall. We have our phone number printed on product manuals and packaging, so there is no way we could have gotten a new number. That eliminates a lot of potential users.

Alternatives Considered

Freshdesk Contact Center, RingCentral MVP and CloudTalk

Reasons for Switching to JustCall

I liked the features of JustCall more than the others, but the inability to port a phone number excluded us from continuing past our free trial.

Pros

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Cons

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Pros

All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

Cons

No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

Alternatives Considered

Five9 and Twilio Flex

Switched From

Five9 and Twilio

Reasons for Switching to JustCall

Easier to use and fits all teams.

Pros

Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs

Cons

Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd

Pros

Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.

Cons

JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however.

Pros

Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.

Cons

Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.

Pros

It's easy to install and get up and running and very user friendly.

Cons

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Pros

It's a great tool for recruiters to get a service when needed. no contracts!

Cons

I wish the integration with the ATS was more efficient. when i text a candidate, im not able to see his name or last name which its already connected to Recruitee.

Alternatives Considered

Grayscale

Reasons for Switching to JustCall

price

Pros

The ease of application makes it simple to master and just get on with the real job.

Cons

Maybe too simple at times when I wanted something more.

Pros

We truly enjoyed the functionality of the autodialer

Cons

Nothing! The Justcall team has been super helpful with everything.

Pros

Really, It's the customer service, also the information I have to work with helps me make better informed decisions on the effectiveness of my marketing

Cons

I'd like to see a CRM included built in, that is simple to use and customize

Pros

Simple to integrate, easy to use, low pricing, good support, calls recording, Salesforce and Gong integration. We had nice results a few weeks after we started using the auto dialer.

Cons

It doesn't provide to many features, the integrations fail sometimes and might create duplicated contacts.

Pros

JustCall was straightforward and when it worked was an easy to use phone system and got the simple things done.

Cons

Not much functionality past making calls and often times dropped calls or produced poor phone call quality.

Pros

I like i don't have to dial numbers, i don't have to copy and paste all the time.
Just press the little JustCall symbol and you are calliung who you need to speak too.
Also when a client calls in I know who it is and can open their profile with one simple click on the Just Call Dialler.

Cons

Sometimes on incoming calls i lose the dialler and it's on the page I was on when i answered but in a call I can remote into a customer and then i find it hard to put them on hold as i need to find the screen the dialler is on.

Pros

Easy to implement. Set up is straight forward, easy to integrate with hubspot. No technical help needed. dashboard has all the important metrics needed. the call recordings are easy to access

Cons

There are limitations to call some countries and we need to unblock it with the admin of Justcall, however, this is just a one-time thing and Justcall has no control of this as it is the regulation in the respective country.