JivoChat Reviews

Pros

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Cons

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Pros

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Cons

I would like to start seeing more integration possibilities with different platforms, and share of information.

Alternatives Considered

LiveChat, Chatbot and Intercom

Reasons for Switching to JivoChat

Best option

Pros

Easy to use - until you need help - then they vanish

Cons

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

Alternatives Considered

HoneyBook and Freshchat

Reasons for Switching to JivoChat

ease of installation

Pros

JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.

Cons

Brand removing is not available for my subscription

Alternatives Considered

LiveAgent

Reasons for Choosing JivoChat

They are closing down the service.

Reasons for Switching to JivoChat

It is more costly to add extra agents

Pros

Integration with other business apps CRM, mail etc.

Cons

Would like more configuration options for some features

Alternatives Considered

Zoho SalesIQ

Reasons for Switching to JivoChat

Price / functionality

Pros

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Cons

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Pros

Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.

Cons

JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.

Pros

you need very low effort to setup and integrate the web widget to our self developed applications.

Cons

it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

Pros

I like that is stable, it has desktop and mobile apps

Cons

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Pros

The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.

Cons

The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.

Pros

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Cons

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

Pros

Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible

Cons

There is no option to use one account in different desktops.
But I understand the reaseon

Pros

The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid.
The contact we have with the client, gives much more confidence and credibility to the work.

Cons

One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically.

Pros

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Cons

The rumors that in future we couldnt recive anymore our chats in email.

Pros

I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.

Cons

Everything is fine, I have nothing to reproach

Pros

The apps allows you to generate more sale through contacting customer who're confused.

Cons

Easy to use, on multiple devices, even while driving =D !

Pros

Allows more users than other software and contains the same features.

Cons

I can not think of a feature I do not like. It works well for our business.

Pros

It have multiple channel integration like WhatsApp, sms, messenger and more which is great

Cons

There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.

Pros

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Cons

Good solution but not really solving something that other alternatives can solve for free or at same cost.

Pros

i can connect with customers with ease and answer all their questions right away.

Cons

how often the chat pops up for the customer, some customer might get frustrated and leave the website

Pros

Easy access to all customers currently on our website. and very easy to talk real time with real buyers

Cons

Can be difficult to stay in touch with customer if they dont give a phone number

Pros

Marketing ideas and concept of product.

Cons

Practically unfunctional due to problem and lack of support.

Pros

I started it on my website, free trial and it is well.

Cons

I don't know if I can manage with other people when I get a free trial.

Pros

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Cons

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Pros

We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!

JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.

The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.

Cons

The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.

Alternatives Considered

Freshchat

Reasons for Choosing JivoChat

Our business had a dispute with Zendesk.

Switched From

Zendesk Suite

Reasons for Switching to JivoChat

pricing