JivoChat Reviews

Pros

I like it because it allows me to see who is visiting my website and from which location.
If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number.
It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Cons

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Pros

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Cons

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Pros

Easy to use - until you need help - then they vanish

Cons

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

Alternatives Considered

Reasons for Switching to JivoChat

Pros

The live chat with clients at any time with no limits helps us overall in responding the fastest we can in any potential new client. Using it through mobile was an extra plus to our overall experience.

Cons

We would like a detailed manual with examples of use for all features.

Pros

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Cons

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Pros

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Cons

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

Pros

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Cons

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Pros

Software is easy to initiate a chat with a client, It has canned responses for responding to clients more easier

Cons

Pricing per agent per month makes it hard for smaller businesses to use

Pros

Integrates with Whatsapp at no additional cost, easy to setup and use in no minute

Cons

Nothing at the moment because tool meets my needs

Pros

Best admin pannel and easy way of customizing services

Cons

It is hard to attend to many clients at the same time

Pros

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Cons

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

Pros

I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.

Cons

I would like to start seeing more integration possibilities with different platforms, and share of information.

Alternatives Considered

Reasons for Switching to JivoChat

Pros

I love that this tool has helped my company a lot to talk to clients who are interesing in buying our products. You can chat with them and help them find what they are looking for. At first they need to fill out a quick survey where they leave their name, phone number,, mail and what they are looking so this makes it easy for to catch up with them and help them out.

Cons

I like everything, the only thing that may affect but is external to this tool is the internet. If you have a poor internet connection you may have trouble connecting to the chat.

Pros

Our team has been using this program for 3 years. This program constantly comes out with good updates that simplify the work and expand the functionality, at the moment it is the most functional chat I know, there are a lot of useful functions for site owners who at times will increase communication with site visitors and increase sales!

Cons

For all my 3 years of working with this program, I have never encountered any problems, for all questions you can get help from supporting the application on their website at any time.

Pros

at first I found it easy to use and I found enough features as i wanted

Cons

bad support
slow and at the end I don't understand what the problem is

Pros

Easy to configure.
Easy to Use.
Many options for users to connect.
Compatible for the devices

Cons

Analytics should be improved or send weekly analytics report to the mentioned email ID

Pros

JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever

Cons

smooth fast easy & professional best service in cheap price

Pros

Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.

Cons

The mobile app has some trouble to make calls

Pros

This tool helped me increase my sales through my website at the moment I installed it on my website.

Cons

Don't keep the chat history more than two months

Pros

I like that I can respond quickly to a client without the need for a phone call.

Cons

The ignore button doesn't stop the notification from dinging constantly.

Pros

JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.

Pros

It have multiple channel integration like WhatsApp, sms, messenger and more which is great

Cons

There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.

Pros

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Cons

Good solution but not really solving something that other alternatives can solve for free or at same cost.

Pros

i can connect with customers with ease and answer all their questions right away.

Cons

how often the chat pops up for the customer, some customer might get frustrated and leave the website

Pros

Easy access to all customers currently on our website. and very easy to talk real time with real buyers

Cons

Can be difficult to stay in touch with customer if they dont give a phone number