User Reviews Overview
About JivoChat
JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to...
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- Industry: Business Supplies & Equipment
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Essential tool for any type of website.
Pros
JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.
Cons
There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A tool that we can't live without
Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.
Pros
I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.
Cons
I would like to start seeing more integration possibilities with different platforms, and share of information.
Reasons for Switching to JivoChat
Best option- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Find ANYTHING else
I wouldn't recommend them to anyone. HUGE waste of time
Pros
Easy to use - until you need help - then they vanish
Cons
While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!
Reasons for Switching to JivoChat
ease of installationTop JivoChat Alternatives
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
JivoChat a well established chat and support tool
Pros
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
Cons
Brand removing is not available for my subscription
Alternatives Considered
LiveAgentReasons for Choosing JivoChat
They are closing down the service.Reasons for Switching to JivoChat
It is more costly to add extra agents- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great solution for the website
Jivochat helps us get more leads
Pros
Integration with other business apps CRM, mail etc.
Cons
Would like more configuration options for some features
Alternatives Considered
Zoho SalesIQReasons for Switching to JivoChat
Price / functionality
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
JivoChat is easy. Super duper easy
JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!
Pros
Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!
Cons
There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My experience using JivoChat
JivoChat has made it very easy for my business and agency clients to communicate with customers.
Pros
Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.
Cons
JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Simple, easy integration chat application
almost ready-to-use online chat widget application.
Pros
you need very low effort to setup and integrate the web widget to our self developed applications.
Cons
it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall a good multichannel system
They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on
Pros
I like that is stable, it has desktop and mobile apps
Cons
Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Options to keep me on track
Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.
Pros
The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.
Cons
The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
great chat service with alot of integrations
good
Pros
they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages
Cons
they don't have their own chatbot but it's on their roadmap , I hope they release it soon
- Industry: Translation & Localization
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
JivoChat - One of the great (even the best) software
Pros
Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible
Cons
There is no option to use one account in different desktops.
But I understand the reaseon
- Industry: Transportation/Trucking/Railroad
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Excellent Jivo chat
There is something I did not like, besides being completely practical
Pros
The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid.
The contact we have with the client, gives much more confidence and credibility to the work.
Cons
One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically.
- Industry: Online Media
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
JivoChat Review
We are interacting with persons that are interested with our business
Pros
What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.
Cons
The rumors that in future we couldnt recive anymore our chats in email.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Jivo chat is very good!
Comunication.
Pros
I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.
Cons
Everything is fine, I have nothing to reproach
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Very Useful App !
Chatting with customers, generating more sales by answering visitors about their pre-buy doubts.
Pros
The apps allows you to generate more sale through contacting customer who're confused.
Cons
Easy to use, on multiple devices, even while driving =D !
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Patternmaster.com
Great way to communicate with the end user of our products. Reduces the amount of phone calls.
Pros
Allows more users than other software and contains the same features.
Cons
I can not think of a feature I do not like. It works well for our business.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Good for the price
Pros
It have multiple channel integration like WhatsApp, sms, messenger and more which is great
Cons
There are no in house chat bot option and recommended options on the site is expensive and other options might have difficulty in getting it to work with jivo. chat robot would help save agents time and redirect questions answerable by faq to faq and not to agents. It would be great if they could offer it.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Nice communication solution
100% recommended it does what it is supposed to do without much troubles and nice user experience.
Pros
Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.
Cons
Good solution but not really solving something that other alternatives can solve for free or at same cost.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
jivochat
i like it i had a good amount of success with jivochat and its super easy to use.
Pros
i can connect with customers with ease and answer all their questions right away.
Cons
how often the chat pops up for the customer, some customer might get frustrated and leave the website
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Great Experience
Pros
Easy access to all customers currently on our website. and very easy to talk real time with real buyers
Cons
Can be difficult to stay in touch with customer if they dont give a phone number
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Not Ideal App for Needed Function
Pros
Marketing ideas and concept of product.
Cons
Practically unfunctional due to problem and lack of support.

- Industry: Design
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Find Potential Buyer
Pros
I started it on my website, free trial and it is well.
Cons
I don't know if I can manage with other people when I get a free trial.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
2+ years with Jivochat
This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here
Pros
A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues
Cons
All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.
When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.
It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.
We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.
Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A very good software
Pros
We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!
JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.
The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.
Cons
The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.